Gay Family Kia

Nothing as promised After a three week advanced appointment for a 2 hour estimated repair turned into over 5 hours of waiting and a 2.5 hour wait on a promised shuttle t After a three week advanced appointment for a 2 hour estimated repair turned into over 5 hours of waiting and a 2.5 hour wait on a promised shuttle to the shopping center just 2 miles away. So we declined when told it would be another hour til car was done ...2.5 hours later we're told only 15 minutes more....OMG this is the worst expierence ever...empty coffee pot, no snacks and waiting for people to go and get back from lunch had to reschedule our lunch plans and work day ...just very frustrating when people don't do as promised or respect your time...I'll find another Kia dealer to get my business. More

Excellent Kia Dealer! I just purchased my second car from Gay Family Kia, and have been consistently happy with the service provided. This last vehicle, which I got for my I just purchased my second car from Gay Family Kia, and have been consistently happy with the service provided. This last vehicle, which I got for my mom, left her impressed as well. They are very helpful, thoughtful, and don’t pressure you. I have nothing but wonderful things to say about both Kilan, the salesman, and Mike, the manager. They make the car buying experience SO easy. More

Great Experience 5-10-2017. What a wonderful car buying experience. Dealing with Kilan Anderson and the Gay Kia group was as good as it can get, And drove away with a 5-10-2017. What a wonderful car buying experience. Dealing with Kilan Anderson and the Gay Kia group was as good as it can get, And drove away with a great Kia Sorento. Thank you all, Stu and Judy More

Thoroughly satisfied with my experience thus far! Gay Family Kia will have my business for life. More specifically, Kilan Anderson. From the first question I had to this very moment, Kilan has been th Gay Family Kia will have my business for life. More specifically, Kilan Anderson. From the first question I had to this very moment, Kilan has been there for me. My wife and I are currently in the market for a vehicle. After shopping dealership after dealership, (hearing the "same old same old") we finally ended up at Gay Family Auto. Kilan has been patient, kind, and understanding of our situation throughout the entire process. Although we have not yet purchased a vehicle, I know Kilan at Gay Family Auto is our Car Guy for life! Go see Kilan for a true #CustomersCome1stGuarantee More

Accommodating Helping my elderly parents to buy a car. They were very accommodating, helpful considerate, and efficient. The finance guy came to our area instead Helping my elderly parents to buy a car. They were very accommodating, helpful considerate, and efficient. The finance guy came to our area instead of asking them to go to the other office. More

I love love love KIA Trevor Tran was awesome to work with this is my second KIA Soul. Trevor really heard me and didn't leave during the process. Daniel was also very help Trevor Tran was awesome to work with this is my second KIA Soul. Trevor really heard me and didn't leave during the process. Daniel was also very helpful, I LOVE GAY family KIA!!!!!!!. More

First Time Buyer After shopping for months of the car I wish to have in my life, I came across gay family kia with the model I was looking for ( color to top it ). Som After shopping for months of the car I wish to have in my life, I came across gay family kia with the model I was looking for ( color to top it ). Somewhat painless process, there is always some hesitates for the first buy. More

Love my new Kia Soul! Great Dealership! I shopped on the internet and drove out of my way to visit Gay Family Kia. It was worth the trip! Trevor was our salesman. He was very knowledgeabl I shopped on the internet and drove out of my way to visit Gay Family Kia. It was worth the trip! Trevor was our salesman. He was very knowledgeable. He was very patient and answered all of our questions. He made sure we loved our Kia Soul. He even included leather seats to be added to the car. Made it such a sweet deal! The whole process was about 2 and 1/2 hours. From test driving to finalizing the sale. We are very happy with our Kia Soul. We will definitely refer friends to Gay Family Kia and Trevor! More

Excellent customer service! I was so glad to revisit Gay Family Kia and work with Kilan. This is our 3rd vehicle and we couldn't be happier with the whole process. Kilan was very I was so glad to revisit Gay Family Kia and work with Kilan. This is our 3rd vehicle and we couldn't be happier with the whole process. Kilan was very attentive, and didn't give up. He met our needs and then some. We look forward to working with him and this dealership in the future! More

**Outstanding 1st car buying experience** I came across the "summer on us" sale from a recommendation by my mother. I was a first time care buyer and excited but also nervous as anyone would I came across the "summer on us" sale from a recommendation by my mother. I was a first time care buyer and excited but also nervous as anyone would be. After a nice greeting from my Salesman Kilan Anderson we began to talk about what I was needing and what we could work on amongst the limitless options. The entire time during our discussions and test drives he was always clear, respectful and also motivated. Taking Kilan and my mother's suggestions and advice I a brand new shining 2016 Kia Forte and I could not be happier with my purchase. Me and Kilan still stay in touch and I look forward to riding in my car and not my bycicle every day of the week. My first oil change will be happening this month and I plan on going to the dealership and expect nothing but the same excellent experience I received last time I was there. Continue you're ascent! More