Gay Family Kia

Best car buying experience I ever had. No pressure from car salesman and finance office. We will definitely buy from Gay Family Kia again in the future. car salesman and finance office. We will definitely buy from Gay Family Kia again in the future. More

Fast and fabulousVery courteous and friendly. Was Fast and fabulous Very courteous and friendly. Was treated with great respect. Thanks for such great service. The team was Wonderful. Im glad i met t Fast and fabulous Very courteous and friendly. Was treated with great respect. Thanks for such great service. The team was Wonderful. Im glad i met them More

I only write reviews if they are very good or very bad. This review is very good. I examined and test drove the vehicle for over 2 hours. Salesman, Dy, never rushed me, or looked at his phone or watch. This review is very good. I examined and test drove the vehicle for over 2 hours. Salesman, Dy, never rushed me, or looked at his phone or watch. They allowed me to put it on a rack and examine the suspension and tie rods. They allowed me use of their power washer to check for leaks. My snapshot of their salesman, Dy, and the dealership was very favorable. More

Great customer service and friendly sales associate. Dustin was very helpful and helped make the car buying experience easy. This is the best experience I’ve had when buying a vehicle. Dustin was very helpful and helped make the car buying experience easy. This is the best experience I’ve had when buying a vehicle. More

The dealership was clean and the staff was amazing. I called ahead and My salesman, Kiz, had everything ready for me as soon as I walked in the door. called ahead and My salesman, Kiz, had everything ready for me as soon as I walked in the door. More

Vehicle wanted was available, though financing was preferred, cash sale was accepted, everything happened as fast as one could hope for, and the whole process was effortless. I don’t know how anything preferred, cash sale was accepted, everything happened as fast as one could hope for, and the whole process was effortless. I don’t know how anything could be better More

I work for Gay Family Auto. This is my second vehicle I’ve purchased. I love my co workers and the dealership. Thank you for everything I’ve purchased. I love my co workers and the dealership. Thank you for everything More

The salesman was very friendly and well knowledge d in his job. He made the visit very much worthwhile. He was able to get a lot of discounts for the car which brought the cost of the car down quite a lot his job. He made the visit very much worthwhile. He was able to get a lot of discounts for the car which brought the cost of the car down quite a lot More

It was great, no problem looking at different cars . Very helpful . Answered all my questions and showed me things I didn’t know about ! Great working with him . Thank you helpful . Answered all my questions and showed me things I didn’t know about ! Great working with him . Thank you More

BUYER BEWARE!! All of these positive reviews must be from people who are buying brand new cars because if you buy a used car from this dealership, be warned from someone with buyers remorse who purchased fro people who are buying brand new cars because if you buy a used car from this dealership, be warned from someone with buyers remorse who purchased from them. I (unfortunately) bought a used vehicle (as is - I know it's as is but I thought I could trust this company given the reviews I read) definitely not. I bought this vehicle in February of 2019 (less than 1 year ago) and before the 1st payment was even made on it, the car was sitting in a mechanic shop resulting in $1,000 repair bill and 2 separate tow truck bills as well. It was brought to my attention that the issues with the car would have been very easily noticed had it been inspected properly before being placed on the lot for sale. So, I called the dealership and was told I would recieve a call back but never heard anything (even if you can't help me, at least have the deciency to call me back and tell me that, it's just good customer service in which is lacking here). I let that situation go and moved on with life. My car came with 2 free (hahahaha) oil changes. My husband went to check on the status of the car only to find an employee (one of their mechanics) leaning on the trunk of my car talking to his buddies while I have my 2 month old daughter in the lobby waiting. After my car was finished, I was told that I owed $60 for the oil change and when I stated that it came with the car, the lady continued to ask me where I purchased my vehicle because it didn't show the car was purchased there. How disgustingly unprofessional, right.? They then emailed me to find out about my experience with them and I stated everything that is written here, only to be ignored without a response from this company for a 2nd time. Now here we are in Nov 2020 ( STILL less than a year later after buying the vehicle) and I'm getting ready to have to go through the long and stressful process of trying to get rid of this xxxxx to get a reliable vehicle that I should have been sold the first time. I could probably count on one hand how many reviews I have ever written but this dealership and experience was so awful that I felt I should warn everyone who goes into this company with high expectations, your expectations will not be met. I will NEVER use this dealership nor ever refer anyone to this dealership ever again. Everyone, please be mindful of what people are saying in these negative reviews. If multiple people are having similar problems, you could be next. More