Gateway Chevrolet Cadillac Hyundai Nissan - Service Center

Service is slow every time I have been there. Never done with service when they say they will be even if it’s just simple oil change and new tires. Never done with service when they say they will be even if it’s just simple oil change and new tires. More

Bought a 19 Suburban in July of 2022. Had it for 11 months and was in the shop multiple times for some issues. Had to pay out of pocket on a few because the warranty wouldn't cover it. Th Had it for 11 months and was in the shop multiple times for some issues. Had to pay out of pocket on a few because the warranty wouldn't cover it. The June of 2023 they had the Suburban for 29 days. Had it back for a few days and had to take it back in. Now the transmission has issues. Decided I wasn't dealing with it and traded it in. They were unwilling to work with me on a decent trade in value. Owned it for 11 months. Communication did not happen during the 29 days unless I was the one initiating it. More

Having my damaged car repaired at gateway collision center was a great choice. Top notch customer service and quick turn around made it awesome center was a great choice. Top notch customer service and quick turn around made it awesome More

I will let my friend know to come to you if they need to buy a car buy a car More

I was greeted at the door as soon as I got out of my car. Scott asked me if he could help and what did I need. Scott asked me if he could help and what did I need. More

people are o. k., but we have been waiting for over two weeks and no results. the vehicle has not even been looked at. k., but we have been waiting for over two weeks and no results. the vehicle has not even been looked at. More

Maddy went out of her way to help our family when we had a service issue with our car. She made sure we had a rental big enough to fit our kiddos (and their baseball stuff!) and that we could get working AC a service issue with our car. She made sure we had a rental big enough to fit our kiddos (and their baseball stuff!) and that we could get working AC back ASAP. More

I was able to get an appointment very quickly. The person that checked me in was very pleasant and informative. I will definitely be back for another oil change The person that checked me in was very pleasant and informative. I will definitely be back for another oil change More

Today, I had an exceptional service encounter with Ann. She was exceptionally courteous and diligent throughout our interaction. Surprisingly, my service appointment finished 20 minutes earlier than the in She was exceptionally courteous and diligent throughout our interaction. Surprisingly, my service appointment finished 20 minutes earlier than the initial estimation provided by her. I commend her and the team for providing top-notch customer service. Thank you, Ann, for your remarkable customer service today. More

This dealership needs better customer service and better communication. We called to arrange a service for our family vehicle and were told to bring it in the day before a holiday. When we resisted this, we communication. We called to arrange a service for our family vehicle and were told to bring it in the day before a holiday. When we resisted this, we were assured that it would be done that day if we got it in early in the morning. Upon arrival to the dealership, at check-in, service told us that due to the holiday, no one would be able to get to our vehicle that day, and it would need to be held over the weekend but someone would call first thing on Tuesday. No one called. When we called we were told that the technician stepped out and someone would call. No one called. When we called to figure out what was going on we were told that the service person handling our case stepped out and would call. No one called. I got mad and asked to speak to a manager who texted us the most generic message about our vehicle which was unclear. We called back and demanded to speak to someone who finally told us that our vehicle would be worked on the following day and should be finished at a reasonable hour and that someone would call us. This is the WORST customer service I have ever experienced and NOT one that instills confidence. This issue is unresolved as of this writing but why schedule a service the day before a holiday and not be willing or able to complete the job? Why then have a vehicle kept over the weekend and not check-in or communicate with the owner(s)? Why "step-out" (left office for the day) and not clear your caseload and contact your customers? More