Gates Toyota

Used car purchase Great experience,! Friendly and helpful salesman. Found a vehicle on the dealship web page. Contacted salesman and they worked with me throughout the Great experience,! Friendly and helpful salesman. Found a vehicle on the dealship web page. Contacted salesman and they worked with me throughout the purchase. Fair price and love the vehicle. More

Looking for an suv I went to Gates and several other dealerships in the area, Laporte, Michigan City, etc. I was looking for a new or used SUV because my 10 yr old Ponti I went to Gates and several other dealerships in the area, Laporte, Michigan City, etc. I was looking for a new or used SUV because my 10 yr old Pontiac G6 had several issues and I felt I needed something better to get thru this winter. I looked at all the different SUV's in the Gates car lot and settled on the RAV because of looks, style and features. The sales associate, Mike, was very helpful and informative. We took a test drive and I liked the way it drove and I liked being up higher, which makes it easier to see out. I went to other car lots and test drove other vehicles, but I finally made a decision that this black SUV RAV was the one I wanted. I went back to Gates and told Mike and finalized the transaction. I commend Mike because he did not once call and harass me to come back in. He left it to me to make contact whenever I made a decision. Thanks for a positive car buying experience. More

Almost ruined my car Went for a oil change and by the time I got home my oil pressure warning came on. My car lost its oil (most on my garage floor). Found the oil plug wa Went for a oil change and by the time I got home my oil pressure warning came on. My car lost its oil (most on my garage floor). Found the oil plug was missing. They did tos the vehicle in and fix their mistake but I had to find a ride into work and figure out how to clean up ghe More

Great service Helpful and took care of my vehicle needs. Listened to what I requested, and was friendly and fast. I would recommend Gates Toyota to everyone. Helpful and took care of my vehicle needs. Listened to what I requested, and was friendly and fast. I would recommend Gates Toyota to everyone. More

Intermittent dynamic cruise failure This was a very frustrating problem, because it was so intermittent and the service team at Gates could not duplicate the problem. They guided me thro This was a very frustrating problem, because it was so intermittent and the service team at Gates could not duplicate the problem. They guided me through the corporate service process and the patience and professionalism shown at Gates service was outstanding. Brian, especially, and the whole team there was great. More

Service and tire rotation I feel confident they service my vehicle the same as they do their own. First come first serve. Comfortable clean waiting area. Vending machines. Comp I feel confident they service my vehicle the same as they do their own. First come first serve. Comfortable clean waiting area. Vending machines. Complimentary coffee. More

Good job I always have a good experience, friendly employees. The only issue is that I asked about wipers and i was told it would be $30. When I got my receip I always have a good experience, friendly employees. The only issue is that I asked about wipers and i was told it would be $30. When I got my receipt they were $10. each and $5.00 eash to install. What did it take 3 minutes each to replace and you charged $10. I knew there would be a labor charge but I just thought that was a little much. More

Great Service Personnel has changed since my last visit and for the better! Couldn’t believe how fast they were compared to previous visits. Don’t remember the nam Personnel has changed since my last visit and for the better! Couldn’t believe how fast they were compared to previous visits. Don’t remember the name the person at intake/register, but he was very friendly and had a smile on his face. More

Gates Toyota, Went in to get new tires installed, that installation went well. Was there just an hour and a half. The waiting room is comfortable and clean. When my Went in to get new tires installed, that installation went well. Was there just an hour and a half. The waiting room is comfortable and clean. When my service was complete brain mentioned to me that my truck frame had holes in it and took photos of the holes and informed me of the warranty recall campaign that Toyota had to cover the corrosion problem with Tacoma trucks and got the process going to notify Toyota of the holes in my frame. Brian really help me a lot. More

Great service Everg time I go in for service I am always receive a warm welcome. The staff works hard and gets me in and out as soon as they can. Everg time I go in for service I am always receive a warm welcome. The staff works hard and gets me in and out as soon as they can. More