Gates Toyota

Convenient I didn't need to worry about anything. Just sit there and played on my phone for an hour and everything was done. Really convenient and they have a go I didn't need to worry about anything. Just sit there and played on my phone for an hour and everything was done. Really convenient and they have a good service. More

Amazing Service!! Love the immediate attention received from Austin!! Diagnosed the problem & solved in just a few minutes. Service department was extremely busy on a Love the immediate attention received from Austin!! Diagnosed the problem & solved in just a few minutes. Service department was extremely busy on an early Monday morning & they were efficient in taking care of each car, one at a time. I was on my way without even a charge. More

Headlight replacement and alignment Appointment on short notice appreciated. Explanation of work to be done appreciated. Review of work done appreciated. Clean facility appreciated Appointment on short notice appreciated. Explanation of work to be done appreciated. Review of work done appreciated. Clean facility appreciated. Billing to credit/debit card appreciated. Coffee appreciated. Thank you B. B. More

Oil change Only thing I was disappointed in was they did not check air in tires. I had a rotation done and knew one of the tires was a bit low as the sensor was Only thing I was disappointed in was they did not check air in tires. I had a rotation done and knew one of the tires was a bit low as the sensor was on. When I pulled out I noticed the sensor still on. I ended up at belle tire Adding air to a tire. Been good since then. Why do a vehicle check and rotate if you dont check air? More

My Tires weren't rotated, and balanced Not happy with my last visit , my tired weren't rotated and balanced. To big of a hurry, I by ave not had time to take it back my schedule is very bu Not happy with my last visit , my tired weren't rotated and balanced. To big of a hurry, I by ave not had time to take it back my schedule is very busy. More

Very pleased! Service was prompt and the wait was comfortable. We were recognized and greeted by our original salesman while we waited for our service to be complet Service was prompt and the wait was comfortable. We were recognized and greeted by our original salesman while we waited for our service to be complete! I would buy from Marcus and Sara again without question! Thanks Gates Toyota! More

Quick, convenient solutions and service Great job to all involved! We were able to drop our car off the night before, and by 7:55 a.m. the next day, I was contacted with the answer to our p Great job to all involved! We were able to drop our car off the night before, and by 7:55 a.m. the next day, I was contacted with the answer to our problem and a corresponding clear solution. Gates was able to complete all necessary work before the end of the same day! This was not the first time we have taken our car to Gates for diagnostics and solutions, nor was it the firs time that the service team at Gates has provided great service. We will be back! More

The Pinnacle of Professionalism First off, I truly appreciate how easy it is to contact the service center. "Jan" patches me right through and the gentlemen manning the phones seem t First off, I truly appreciate how easy it is to contact the service center. "Jan" patches me right through and the gentlemen manning the phones seem to view each call as urgent. I wish this all dealerships applied this thoughtful principle. Secondly, I have always been treated as a valued customer by the service crew. They often know me by name. This, although unexpected, always leaves a great impression and tends to make me feel respected. In turn, it's easier to respect and trust the advice given to me regarding vehicle maintenance recommendations. Multiple times the guys have gone out of their way to make it easier on my wallet. They are courteous enough to promptly call and discuss options before assuming the work. They don't push and respect my decison. Finally, they are thorough with the details upon payment and close each interaction with a handshake. Hands down, Gates Toyota is the best dealership I've ever gone to for service. A special thanks to Steven, Brian and the whole crew. More

very good. in and out in a timely manner. Good experience. Always friendly and efficient.Gates is our families favorite dealership for sales and service. We have purchased or leased 8 vehicle Good experience. Always friendly and efficient.Gates is our families favorite dealership for sales and service. We have purchased or leased 8 vehicles in the last 8 years. Always a good experience. More

Worst experience, worst management you can get This was by far the absolute worst buying experience. They were slow getting paperwork out, slow getting title back and was supposed to ship my vehic This was by far the absolute worst buying experience. They were slow getting paperwork out, slow getting title back and was supposed to ship my vehicle and never could get it done. I ended up having to fly a guy out to pick up truck. They were only going to put half tank of fuel in the truck. DO NOT USE GATES TOYOTA. More