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Gates Toyota

South Bend, IN

3.3
793 Reviews

640 W Ireland Rd

South Bend, IN

46614

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Showing 793 reviews

March 03, 2020

Fast and smooth! Great people to deal with! No problem test driving both trucks and very helping people around! Would love to comeback and buy another car in the future! More

by P14YANG
Recommend Dealer
Yes
Employees Worked With
Steve Miller, Andy Radford, Landon Wiegand
Mar 03, 2020 -

Gates Toyota responded

Hey there, Thank you for your 5-Star rating and feedback! We appreciate your business and thanks for choosing Gates!

March 02, 2020

installed new tire Gates changed out a leaking tire on our new Prius. They did a great job. It was all ready for us when we came in to pick up the new car. More

by PSMITH1036
Recommend Dealer
Yes
Employees Worked With
Mike McNally, Sasha Pask
Mar 03, 2020 -

Gates Toyota responded

Hey there, Thank you for your feedback about your experience! We appreciate your business and thanks for choosing Gates!

February 28, 2020

I’m always pleased with the service at Gates Toyota. I’m kept up to speed on any issues with my car. The service personnel are polite and knowledgeable. More

by KMYERS622
Recommend Dealer
Yes
Employees Worked With
Michael Ferrara
Mar 03, 2020 -

Gates Toyota responded

Hey there, Thank you for your feedback about your visit! We are working hard to make your next visit a 5-Star experience. Thanks for choosing Gates!

February 28, 2020

Easiest car purchase experience ever Top-notch dealership. A great customer experience, thanks to the professionalism and courtesy of all those with whom we worked. Of course we always re More

by gld
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Fahey, Paris Dickinson
Mar 03, 2020 -

Gates Toyota responded

Hey there, Thanks for your great feedback! Mike and our team work hard to give everyone a great experience. Thank you for your business and thanks for choosing Gates!

February 28, 2020

Mike McNally was great! He answered all our questions and let us drive several cars while we made up our minds. He gets 100% in our book More

by PSMITH1036
Recommend Dealer
Yes
Employees Worked With
Steve Miller, Mike McNally, Sasha Pask, Jason Westafer
Mar 03, 2020 -

Gates Toyota responded

Hey there, Thank you for your 5-Star rating and great feedback! Mike and our staff work hard to help everyone find their favorite vehicle. Thank you for choosing Gates!

February 26, 2020

Intermittent issue fixed We had an intermittent issue with our anti lock brakes. This was difficult to diagnose as the issue would only show up once in a while, but they stuck More

by bmorey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Ferrara
Feb 26, 2020 -

Gates Toyota responded

Hey there, Thank you for your 5-Star rating and great feedback! Our service staff works hard to correct issues no matter the difficulty. We appreciate your business and thanks for choosing Gates!

February 26, 2020

Got a appt quickly. Serv person exceptional in attitude, kindness, helpfulness asked if i needed anything else. Answered all my questions. will continue to go to gates for servicing. More

by ALANTOBYCHA
Recommend Dealer
Yes
Employees Worked With
Mechanic whi ckd out my van, Brian Gardner
Feb 27, 2020 -

Gates Toyota responded

Hey there, Thank you for your kind words and great feedback! Our staff works hard to listen to our customers and provide straight-forward solutions to help correct issues with vehicles. Thank you for your business and we look forward to serving you down the road!

February 24, 2020

As Smooth as a Shiny New Corolla! The first thing to catch my eye when I walked into the dealership was a whiteboard with MY FIRST NAME on it, welcoming me to the showroom. I was very More

by Mickey H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert, Paris Dickinson
Mar 03, 2020 -

Gates Toyota responded

Hey Mickey, Thank you very much for your great feedback about your visit here with us! Robert and our team go the extra mile to give every customer an awesome experience. We are glad to hear you are so in love with your new Corolla! Thank you for your business!

February 24, 2020

Great service, long waits The service is always good, but it's frustrating trying to get in. If you aren't there early plan on waiting hours. You shouldn't have to get up at 6 More

by INDIANABIGGUY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sorry, I don't know her name.
Mar 03, 2020 -

Gates Toyota responded

Hey there, Thank you for leaving feedback about your visit with us. We are sorry to hear you had to wait longer than expected. We are continuously working towards shorter wait times for our customers. Thank you for allowing us to assist you and we look forward to making your next visit a 5-Star experience.

February 20, 2020

Quick, pleasant service, done right. The service team at Gates Toyota is very pleasant to work with and they are very efficient at getting a quality job done in a short amount of time. More

by bmorey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Ferrara
Feb 20, 2020 -

Gates Toyota responded

Hey there, Thank you for your 5-Star rating and great feedback! We appreciate your business and thanks for choosing Gates!

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