Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Gates Toyota
South Bend, IN
793 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
By Type
Showing 793 reviews
Verified Customer
March 25, 2020
Fantastic service always have great service at Gates. polite and work us right in- great work. new guy in service, very pleasant. Always appreciate the way they work always have great service at Gates. polite and work us right in- great work. new guy in service, very pleasant. Always appreciate the way they work with us More
by FGSHEILAHDF
Employees Worked With
new guy - dont know his name
March 20, 2020
Expensive but prompt and thorough This is an expensive repair option for my Chrysler automobile; however, they are very will organized, helpful, thoughtful, and thorough. I have neve This is an expensive repair option for my Chrysler automobile; however, they are very will organized, helpful, thoughtful, and thorough. I have never had any problem after repairs are completed; their shop specialists are very good. If you're not shopping based on cost, this is the best garage I know in Michiana -- better than any other dealer or repair garage, whatever the brand. I can say the same about the Gates Toyota auto body shop in Granger, with a positive exception -- they are excellent, thorough, and helpful, AND they are cost-competitive. If you (a customer) provide a review of the service you experience, be sure to go to the account Profile that will be created, and verify (or delete) all the ways that you will be recieving advertising email messages. The service center is, after all, part of a larger auto sales company. More
by sherwoodwaggy
Employees Worked With
those who have worked on my Chrysler 300M: two specialists, I believe, Brian Gardner, Stephen Mackin, Michael Ferrara, Brandon Crimmins
March 18, 2020
minor warranty repairs Gates staff clearly work hard to ensure a positive customer experience. The waiting area is clean, comfortable, spacious, and the coffee is fresh. The Gates staff clearly work hard to ensure a positive customer experience. The waiting area is clean, comfortable, spacious, and the coffee is fresh. There are also individual carrels for people who bring laptops and work with them. More
by gld
Employees Worked With
Kirk Ziegert, Stephen Mackin, Michael Ferrara
March 16, 2020
Quick, friendly, professional service. They quickly diagnosed the problem, only fixed what needed to be fixed, and gave our vehicle a thorough inspection. We have two Toyotas and Gate's get They quickly diagnosed the problem, only fixed what needed to be fixed, and gave our vehicle a thorough inspection. We have two Toyotas and Gate's gets all our service work. More
by Dan Bladow
Employees Worked With
Michael Ferrara
March 13, 2020
I got in and got out quickly for my oil change. Was made aware of a couple of issues that got taken care of, too. I did not get a new sticker on my windshield, though. aware of a couple of issues that got taken care of, too. I did not get a new sticker on my windshield, though. More
by SMFRON
Employees Worked With
I don't remember. P
March 12, 2020
Disappointed in timliness and honesty. We came here for new lease and got a great car. In the process the salesman gave me a VERY low price for my trade-in. When I asked him the reason, t We came here for new lease and got a great car. In the process the salesman gave me a VERY low price for my trade-in. When I asked him the reason, the FIRST thing he replied was that "there are dents on all sides of that car." Upon coming back from our test drive I asked him to point out all these "dents". He pointed to 3 scuffs and one area of tiny paint chips. I said "those are not dents". He agreed and apologized. Did I get a different trade-in price? NO I DID NOT. I suppose I could have tried to sell it myself or just leave. After being at the dealership for 4 hours until 7:30pm, we were asked for a time we could come back the following day to finalize paperwork. We agreed on 3:30pm. We were 5 minutes early and waited one hour. I asked an employee why we were waiting so long when we made a specific appointment and he replied "It doesn't just take 2 minutes." Really? Rude response. Again, don't ask to "make an appointment" if it means nothing. Unfortunate to have these frustrations when trying to enjoy getting a new car. More
by Jill S.
Employees Worked With
Andy Radford, Paris Dickinson
March 10, 2020
Brought Tacoma in for scheduled service. In and out in less than an hour. Gates has always been inviting, courteous and professional. Appreciate the effort to make the customer comfortable and informed du less than an hour. Gates has always been inviting, courteous and professional. Appreciate the effort to make the customer comfortable and informed during the service process. More
by TomS1
Employees Worked With
Mike Fahey, Stephen Mackin
March 10, 2020
knowledgable and efficient My salesman met me getting out of my car and went out of his way to help me. The entire process was easy and efficient. My salesman met me getting out of my car and went out of his way to help me. The entire process was easy and efficient. More
by del.laney109
Employees Worked With
Scott Blackford, Drew Ummel, Landon Wiegand
