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Gates Toyota
South Bend, IN
793 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 793 reviews
Verified Customer
April 14, 2020
excellent service same as the first Had several things done ; brake service, belts and battery. Everything accomplished in a timely and professional manner. Mr Ferrara scheduled and kept Had several things done ; brake service, belts and battery. Everything accomplished in a timely and professional manner. Mr Ferrara scheduled and kept me apprised of the situation. Required shuttle service to enable me to work from home and that was provided by a very pleasant gentleman. The time I spent in the service area I witnessed social distancing and surface cleaning by the service crew, I'm not an expert but they did seem to be complying with current recommendations. More
by BOETHIUS52
Employees Worked With
Michael Ferrara
April 14, 2020
quick always professional quick service well informed staff that are friendly that explains what service is being performed and what may be needed soon well always professional quick service well informed staff that are friendly that explains what service is being performed and what may be needed soon well trained mechanics. More
by DOUGS45
Employees Worked With
Brian Gardner
April 11, 2020
David Peppers is a top-notch service technician. Has been servicing my car since 2008. Would not consider having any other mechanic working on my vehicle. Courtesy and Professionalism are always the b been servicing my car since 2008. Would not consider having any other mechanic working on my vehicle. Courtesy and Professionalism are always the best in the business. Tells it like it is, and always has great advice for maintaining my vehicle at peak performance. Brian Gardner is an excellent service advisor and is ALWAYS professional & courteous and friendly. Would make a great Service Mgr. More
by randyhunt4610
Employees Worked With
DAVID PEPPERS, Brian Gardner
April 10, 2020
Music drove me crazy! Having to sit in lounge and listen to that loud music in sales room was horrible and I went out an ask the receptionist if she could turn ut down, sh Having to sit in lounge and listen to that loud music in sales room was horrible and I went out an ask the receptionist if she could turn ut down, she said she couldn't, if i worked there i would find the radio and pull the plug, i could Never buy a car with all that going on, so annoying and disturbing. Also blasting outside even worse. The car wash didn't work, so not a good experience for me. More
by DARLENEWESOLEK
Employees Worked With
Michael Ferrara
April 09, 2020
keeping me legal Michael helped me resolve my issue with not being able to remove the bolts holding my license plate on the car. Had oil changed while I was there and Michael helped me resolve my issue with not being able to remove the bolts holding my license plate on the car. Had oil changed while I was there and it was discovered my battery was on the way out and rear brakes were in need of repair, so not only keeping me legal but safe as well. Going in today to get necessary repairs. Thanks Michael More
by BOETHIUS52
Employees Worked With
Michael Ferrara
April 06, 2020
Total mis diagnosis system had.80 psi at 60 deg outside Temp with 134a they claimed a leak (I have universal HVAC / freon lic) they then "filled it" to (they claimed 600 psi) finding a leak in the not runn Temp with 134a they claimed a leak (I have universal HVAC / freon lic) they then "filled it" to (they claimed 600 psi) finding a leak in the not running compressor. Duh! Unit may have bad clutch on compressor or bad low or high limit. But 600psi will cause automotive compressor to leak. I deserve a refund of my $149 to charge my already charged AC. More
by JUNKMAIL0
Employees Worked With
Scott Blackford, Brien Winston, Steve Miller, Brad Stump, Brian Gardner, Stephen Mackin, Michael Ferrara, Brandon Crimmins
April 02, 2020
Great customer service! These are crazy times and I was grateful that Gates was open to have my car serviced. I continue to get great customer service! Thank you Michael, the These are crazy times and I was grateful that Gates was open to have my car serviced. I continue to get great customer service! Thank you Michael, the service technicians that serviced my car and Gates Toyota! More
by fleft
Employees Worked With
Michael Ferrara
March 30, 2020
They were all great! The 20k service was fine in record time- in 45 mins. They are always so professional and friendly. Much appreciated in these times. time- in 45 mins. They are always so professional and friendly. Much appreciated in these times. More
by inkpk
Employees Worked With
Brian Gardner, Stephen Mackin, Michael Ferrara, Brandon Crimmins
March 30, 2020
Service The service rep was friendly and efficient. The work was done quickly and I was on my way. I would recommend the service department to anyone who migh The service rep was friendly and efficient. The work was done quickly and I was on my way. I would recommend the service department to anyone who might inquire about it. More
by JLDAUBE
Employees Worked With
Samantha
