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Gates Toyota

South Bend, IN

3.3
792 Reviews

640 W Ireland Rd

South Bend, IN

46614

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Showing 792 reviews

April 30, 2020

over 25 yrs customer for more than 25 yrs. Love Toyota. set apt. on line. Service did not know I wanted new tires. Hope they look at notes on appointments. More

by LAPLACESHELLY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad, Samantha
Apr 30, 2020 -

Gates Toyota responded

Hey there, Thank you for your feedback about your visit with us. We are sorry to hear that the notes were overlooked. We are constantly looking for ways to improve and we will look into this. If you have other feedback which you'd like to share, feel free to email us at editor@gatesautomotive.com with a brief description. Thank you for your business and thank you for helping us improve!

April 30, 2020

Excellent service Came for a broken belt. Took them 15 min to fix it. Quick and good quality service. I appreciate your diligence, friendliness, and work quality. More

by PABLOROBLES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarod Downs
Apr 30, 2020 -

Gates Toyota responded

Hey there, Thank you for your 5-Star rating and great feedback about your visit! We appreciate your business and we look forward to assisting you again. Thanks for choosing Gates!

April 29, 2020

Fast, efficient recall work, although the truck shakes a little when I apply the brakes since the work was done. I haven't had fine to call More

by TIMOTHY.GAVIN
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
Apr 30, 2020 -

Gates Toyota responded

Hey Timothy, Thank you for your 5-Star rating! We appreciate your your business and we are glad you chose us to assist you. I'll pass on the message and have a service advisor follow-up with you. Thank you and have a great day!

April 28, 2020

They did a great job very nice great smiles and suggested different way to help me also they whip my car down when they was done with my oil change. More

by e.lee821
Recommend Dealer
Yes
Employees Worked With
Oil change
April 28, 2020

Always a great place. Let us have the car over the weekend even before we actually signed the papers to see if we liked it. Only thing I wish is that they would explain the prices that you see on the More

by AVANES
Recommend Dealer
Yes
Employees Worked With
Jason Westafer, Mercedes Kimble-Stuckey
Apr 30, 2020 -

Gates Toyota responded

Hey there, thank you for your 5-Star rating! We are glad you like your nice Escape and hope to assist you in the future. If we can provide further assistance, feel free to give us a call. Thank you for your business!

April 27, 2020

Great team and very pleasant experience. They took care of the recall and informed me of the recall on my Avalon also which will be taken care of on my next service. You always give me great More

by RYANADVERTISING
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kirk Ziegert, Mike Fahey, Landon Wiegand, Brian Gardner
Apr 27, 2020 -

Gates Toyota responded

Hey there, Thank you for your 5-Star rating and great review! We appreciate the opportunity to serve you and we look forward to working with you again. Thank you for your business and thanks for choosing Gates!

April 24, 2020

They are always very friendly and know how to fix the issue. I have complete confidence in their work and go there every time I need work done. More

by KIMANN2612
Recommend Dealer
Yes
Employees Worked With
Jarrod
Apr 24, 2020 -

Gates Toyota responded

Hey there, Thank you for your great review! We are here to help if you ever need anything and we are looking forward to assisting you again. Thank you for your business and thanks for choosing Gates!

April 24, 2020

excellent Brian got me in right away when my old Prius was sagging. He explained what they would do to determine a diagnosis and checked later to make sure I More

by MTSSNYD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Stump, Brian Gardner
Apr 24, 2020 -

Gates Toyota responded

Hey Dr. Snyder, Thank you for your great review and 5-Star rating! Brian and our team work hard to keep everyone in the loop during every step in the process. Thank you for allowing us to assist you for the past 15 years and we will work hard to make it many more! Thank you for your business and thanks for choosing Gates!

April 23, 2020

Matainance Service Always do a great job on my Toyota Camry. Got a great estimate on new tires xxx well. Enjoy the nice waiting area. Great Job. More

by NITROCUBS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
Apr 23, 2020 -

Gates Toyota responded

Hey there, Thank you for your great review and 5-Star rating! We are glad to assist you and look forward to helping you more in the future. Thank you for your business and thanks for choosing Gates!

April 22, 2020

2020 Rav4 Damon Gallion did a great job helping us get the Toyota we were looking for at a price that worked for us as well. He took most of his day pulled away More

by ehiatt121
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damon Gallion, Scott Blackford, Jason Westafer
Apr 22, 2020 -

Gates Toyota responded

Hey there, Thank you for great feedback and 5-Star rating! We appreciate your high recommendation of Damon and thank you for allowing us to assist you. Thank you for your business!

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