Back

Gates Toyota

South Bend, IN

3.3
792 Reviews

640 W Ireland Rd

South Bend, IN

46614

Directions

By Type

Showing 792 reviews

May 11, 2020

Great service, convenient scheduling on line, easy drop off, all in all I’m very satisfied. I have used Gates exclusively for service on our Sequoia because of the great service they provide. More

by JWRB737
Recommend Dealer
Yes
Employees Worked With
Brian Gardner, Stephen Mackin
May 12, 2020 -

Gates Toyota responded

Hey there, Thank you for your great review! We are thankful for the opportunity to assist you and we look forward to assisting you in the future with the service of your Sequoia. Thank you for your business and thanks for choosing Gates!

May 07, 2020

The Service Department was excellent as always. My service was completed ahead of the scheduled time they told me. The customer service agent went over everything that was done, as well as what should More

by JOHN.J.GULANICK
Recommend Dealer
Yes
Employees Worked With
Trent Jackson, Drew Ummel, Brian Gardner, Stephen Mackin, Michael Ferrara
May 07, 2020 -

Gates Toyota responded

Hey there, Thank you for your 5-Star rating and great review! Our service goes above and beyond while delivering a great experience for everyone. Thank you for your business and we look forward to assisting you in the future. If we can be of further assistance then please let our team know. Thanks for choosing Gates!

May 06, 2020

This is our 5th new vehicle that we have purchased from Mike Fahey at Gates in South Bend and we Love how he handles everything! Special Thanks to Mike Fahey and Gates in South Bend! ❤️ More

by PONTIUS.STEVEN
Recommend Dealer
Yes
Employees Worked With
Mike Fahey, Paris Dickinson, Michael Ferrara
May 07, 2020 -

Gates Toyota responded

Hey there, Thank you for your great feedback! We appreciate the opportunity to continue serving you and we look forward to assisting you more in the future. Please let us know if we can be of further assistance. Thanks for choosing Gates (and Fahey!)!

May 05, 2020

1st 5k Check up for 2020 RAV4 Quick service, staff didn't wear face masks & customer did not either. Management should require face masks to all staff while talking to clients & Re More

by DMMEPM2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
May 05, 2020 -

Gates Toyota responded

Hey there, Thank you for your review! We are working hard to make your next visit a 5-Star experience and finding ways to effectively meet the health needs of our clients. We look forward to assisting you in the future!

May 05, 2020

Friendly, efficient, competent, and thorough I have been servicing our vehicles at this dealership for over 20 years. I appreciate their attention, service and value. Thank you for your continu More

by veterancosmicrocker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
May 06, 2020 -

Gates Toyota responded

Hey there, Thank you for your positive feedback and great review! We appreciate the opportunity to serve you and we look forward to assisting you in the coming years. Thank you for your business!

May 04, 2020

Gates Toyota has always been an excellent dealer and service area for my truck. I would recommend their team and services. Always pleasant, friendly and fast. More

by RUNMIN2010
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
May 05, 2020 -

Gates Toyota responded

Hey there, Thank you for your 5-Star rating and great review! We appreciate the opportunity to serve you and assist with the servicing needs of your truck. Thank you for your business and thanks for choosing Gates!

May 04, 2020

The service is always great but this time the wait was a bit longer than normal. Replaced a skid plate bolt however was notified about an hour in and never noticed that I was billed for it. I’ve always used More

by m.corbett20
Recommend Dealer
Yes
Employees Worked With
Brian Gardner
May 05, 2020 -

Gates Toyota responded

Hey there, Thank you for your feedback. We appreciate the opportunity to learn about your visit and also correct things for the future. We're sorry about the longer wait and the bolt. We will pass this information on to the service department so that they can look into this for you. Thank you for your business and thanks for allowing us to look into this for you.

May 01, 2020

The service was great, and soon as it is time I will be back for an oil change And any other device that I may need More

by GUY.LATHION
Recommend Dealer
Yes
Employees Worked With
Brian Gardner, Stephen Mackin, Michael Ferrara, Brandon Crimmins
May 05, 2020 -

Gates Toyota responded

Hey Guy, Thank you for your great feedback! We appreciate your business and we look forward to assisting you in the future!

May 01, 2020

People are always friendly and the service is great. Been coming to this dealership for 6 tears and always been tretd great . Wiil continue to dear with Toyota! More

by MIKEH1203
Recommend Dealer
Yes
Employees Worked With
Brandon Crimmins
May 05, 2020 -

Gates Toyota responded

Hey there, Thank you for your great feedback about your experience with us! Thank you for your business and we look forward to assisting you in the future!

May 01, 2020

Great pick and delivery service! Due to Covid-19, they offer free pick and delivery service when my car need services. Scheduling for the service, pick up and delivery is very easy an More

by Vincci
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I think there is a Steve and a women that pick up and delivery my car., Brian Gardner
May 05, 2020 -

Gates Toyota responded

Hey Vincci, Thank you for your great feedback about your experience with us! We are working hard to make your next visit 5-Stars across the board. Thank you for your business!

...
33
...