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Gates Toyota
South Bend, IN
792 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 792 reviews
May 21, 2020
Great customer care and friendly sales people. Appreciate Trent Jackson help in getting the truck we wanted. Brien the sales manager gave us a fair trade in price on our old vehicle. Trent Jackson help in getting the truck we wanted. Brien the sales manager gave us a fair trade in price on our old vehicle. More
by MISHAWAKAMOM20
Verified CustomerEmployees Worked With
Lloyd in Parts , Brien Winston, Trent Jackson, Paris Dickinson
May 21, 2020
Excelent job Called for oil change, was prompt getting us in. Did offer hand sanitizer for our use, & car was sanitized before we got it back. Didn't take long & t Called for oil change, was prompt getting us in. Did offer hand sanitizer for our use, & car was sanitized before we got it back. Didn't take long & took advantage of the free car wash also. More
by ECOLA8081
Employees Worked With
Brian Gardner
May 20, 2020
Rave4 purchase I do enjoy my new SUV but very disappointed that we cannot keep the phone connected. Have worked with the dealership and phone company but the phone I do enjoy my new SUV but very disappointed that we cannot keep the phone connected. Have worked with the dealership and phone company but the phone will not stay connected. More
by ROBERTSBARB2003
Employees Worked With
Scott Blackford, Marcus Turner
May 18, 2020
Excellent 👍 job, didn't take long, great service.your store is located in a great spot and doesn't take me long to get there. store is located in a great spot and doesn't take me long to get there. More
by GUY.LATHION
Employees Worked With
There was a nice young lady at service desk, Brian Gardner, Stephen Mackin, Michael Ferrara
May 17, 2020
Good service Spartan Toyota is our go to dealership in Lansing, Michigan. Recently purchased a cargo net for our 2020 Highlander. Item was available within 3 days. Spartan Toyota is our go to dealership in Lansing, Michigan. Recently purchased a cargo net for our 2020 Highlander. Item was available within 3 days. The service was lacking as only one employee was at the Parts Desk assisting another customer. Waited way too long just to pick up net. No offer to have anyone else help me. More
by GREENPHANTOM53
Employees Worked With
Do not recall.
May 16, 2020
TOP-NOTCH SERVICE CONTINUES WITHOUT FLAW As always, starting with Service Advisor Jarod Downs, all aspects of this visit were Outstanding. Jarod ensured every concern and question I had re As always, starting with Service Advisor Jarod Downs, all aspects of this visit were Outstanding. Jarod ensured every concern and question I had regarding this service visit were addressed and answered courteously and professionally -- not just any answer, but a professional and well-thought-out and researched response. Service Technician David Peppers, with his keen attention to detail and personal knowledge of my car from past visits over a 13-year period, resolved the current issues, and additionally fixed, with my permission, a couple other needy areas. He knows my car as if it were his own, and treats it as such every time I bring it in. His experienced suggestions and strong recommendations have always proven to be true -- his knowledge has saved countless possible headaches down the road and needless and preventable financial burdens -- his attitude of "prevention over "too late now": advice has always been golden and heeded. Best Technician I've ever had dealing with. Thank you Dave for your many years of caring for my Toyotas, and thank you Gates Toyota for keeping this "golden" technician on your staff. More
by randyhunt4610
Employees Worked With
Service Technician: David Peppers; Service Advisor: Jarod Downs
May 14, 2020
professional I don't have time for this I don't have time for this I don't have time for this I don't have time for thisI don't have time for t I don't have time for this I don't have time for this I don't have time for this I don't have time for thisI don't have time for thisI don't have time for thisI don't have time for thisI don't have time for this My sales man was very nice no pressure and his name i not on the list His name is Robert More
by ADROBB3
Employees Worked With
Robert in sales
May 13, 2020
Excellent Staff was excellent. Answered all of my questions. Showed me the bad air filter and pointed out an issue I need to keep an eye on. Staff was excellent. Answered all of my questions. Showed me the bad air filter and pointed out an issue I need to keep an eye on. More
by MOETONYNEM@aol.com
Employees Worked With
Jarod
May 12, 2020
Gates is a very professional dealership. I’ve done business with them for years. They have serviced our cars and I can trust their recommendations. business with them for years. They have serviced our cars and I can trust their recommendations. More
by EANDKSKI
Employees Worked With
Robert Strahan (?) sales, Jason Westafer, Brian Gardner, Stephen Mackin, Michael Ferrara
May 11, 2020
Brakes Had both front and rear brakes changed in the last 5 months. Still squeak. Not sure why. Service said it's just "normal". Have to believe that it is n Had both front and rear brakes changed in the last 5 months. Still squeak. Not sure why. Service said it's just "normal". Have to believe that it is normal I guess. More
by LAPLACESHELLY
Employees Worked With
can't remember. Jason or Jeremy
