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Gates Toyota
South Bend, IN
792 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 792 reviews
July 08, 2020
It could not have been a more positive experience . The experience is always exceptional. We appreciate the quality of the staff and the pleasing environment that is always a real bright spot. The fairn The experience is always exceptional. We appreciate the quality of the staff and the pleasing environment that is always a real bright spot. The fairness and honesty from top on is so refreshing in these challenging times. More
by MTUESLEY
Verified CustomerEmployees Worked With
Steve Miller, Trent Jackson, Landon Wiegand
July 03, 2020
Absolutely top notch service This is the best service department in the area. The service writers are courteous and friendly. They treat you like a member of their family. The ser This is the best service department in the area. The service writers are courteous and friendly. They treat you like a member of their family. The service is always done right the first time. I have dealt exclusively with Gates sales and service and recommend them to everyone I come in contact with. More
by HUSS4746
Employees Worked With
Drew Ummel, Brian Gardner
July 02, 2020
Call-in to weather protect the frame of truck. I found the service to be extremely helpful and they (Brian) did everything a customer would expect...please note that this was a factory call-back in I found the service to be extremely helpful and they (Brian) did everything a customer would expect...please note that this was a factory call-back initialed by Gates Toyota. More
by MGALLAGER
Employees Worked With
Brian Gardner
July 02, 2020
Unexpected Problem Contacted Gates when my car would not start. They gave me the number of towing service to call. My car delivered to Gates where it was checked over Contacted Gates when my car would not start. They gave me the number of towing service to call. My car delivered to Gates where it was checked over and the problem was taken care of. More
by MDRENTS
Employees Worked With
Jarod Brown
June 26, 2020
I have been a toyota owner of many different models starting in 1992 and have not owned any other brand sense Gates is where I have had all of them cared for and I had pay off in Long life of vehicl starting in 1992 and have not owned any other brand sense Gates is where I have had all of them cared for and I had pay off in Long life of vehicles. Both of my sons drive toyota More
by RANDYR3
Employees Worked With
Mike Fahey , Brian Gardner
June 26, 2020
Excellent as always! Got in and out in a quick fashion, and got some helpful advice on the next two visits, work that should be considered. and got some helpful advice on the next two visits, work that should be considered. More
by JOHN.J.GULANICK
Employees Worked With
Brien Winston, Trent Jackson, Drew Ummel, Brian Gardner, Stephen Mackin, Michael Ferrara
June 25, 2020
Excellent service at very short notice We bought the car on a Wednesday and received it on the next Friday. Mike Fahey, our salesperson, was very helpful, All of the Gates' staff was very We bought the car on a Wednesday and received it on the next Friday. Mike Fahey, our salesperson, was very helpful, All of the Gates' staff was very accommodating. More
by PKOCHANO
Employees Worked With
Scott Blackford, Mike Fahey, Landon Wiegand
June 25, 2020
Generally pleased with work, but not cleanliness. The mechanic left greasy hand prints on outside door handles, inside door handles, the glove compartment, the cloth of the passenger front seat. I hav The mechanic left greasy hand prints on outside door handles, inside door handles, the glove compartment, the cloth of the passenger front seat. I have yet to get it cleaned off, and felt that it was not at all professional. I saw the grease on the door handles while on the lot, but did not pay attention to the rest until I got home. By then, it was after service hours. I do not know the name of the mechanic, but would encourage him to wash his hands before entering the car. More
by bill.jones@betheluniversity.edu
Employees Worked With
I do not know th name of the mechanic. , Michael Ferrara
June 25, 2020
I received answers to my questions with a clear, thorough explanation. All personnel were polite and pleasant during the encounter. It was a nice experience. explanation. All personnel were polite and pleasant during the encounter. It was a nice experience. More
by JETCROCKER
Employees Worked With
I cannot remember the names
