Gates Honda

Poor quote Dealer quoted over price of vehicles MSRP and what they had it for online. Manager said he had my back but not even close. We went elsewhere and they Dealer quoted over price of vehicles MSRP and what they had it for online. Manager said he had my back but not even close. We went elsewhere and they got us a 2015 for under the quote of the 2014 that we were being showed at Richmond Honda. It pays to look on line then get all the facts. More

Top Rate I'm so glad I found my way to Richmond Honda. The staff was very friendly, David was a pleasure to work with and was able to answer all of my question I'm so glad I found my way to Richmond Honda. The staff was very friendly, David was a pleasure to work with and was able to answer all of my questions. From beginning to end the process was straight forward. More

SUPREME Overall review SUPREME. Mr.John,Mr.Lail made it possible for me to buy a new van. I had to file bankrupt ,discharged 1/7/2015 bought a new van 1/21/2 Overall review SUPREME. Mr.John,Mr.Lail made it possible for me to buy a new van. I had to file bankrupt ,discharged 1/7/2015 bought a new van 1/21/2015. Mr.Lail had to go up the ladder for me to get me the best deal. HE DID, THX AGAIN. MR WALLIE WAS VERY HELPFUL WHEN I SIGNED THE PAPERS. I UNDERSTOOD WHAT I WAS SIGNING AND WHY I HAD TO SIGN THAT PAPER. More

excellent David was so much fun to work with. Best car buying experience ever. Finance department was easy to work with. Wally explained the paper work David was so much fun to work with. Best car buying experience ever. Finance department was easy to work with. Wally explained the paper work and terms perfectly. Easiest and best car experience. ? More

AWESOME So glad we made the short drive to Richmond. Everyone was so kind and helpful! I actually had fun purchasing a car!!! Very laidback - Awesome experien So glad we made the short drive to Richmond. Everyone was so kind and helpful! I actually had fun purchasing a car!!! Very laidback - Awesome experience! More

AMAZING!!! A.J Schmitke helped me with me purchase. He was very kind and polite. Everyone at the dealer was. I have been in many dealerships car shopping and hav A.J Schmitke helped me with me purchase. He was very kind and polite. Everyone at the dealer was. I have been in many dealerships car shopping and have bought a few cars in my life. I have never been treated with so much respect and generosity before. They really make car shopping fun. The car I bought was a used Mazda, that was not under warranty. I was in a binned and need a car ASAP. A.J. was to the rescue and helped me saucer a loan for such a low coast car and I was able to drive off the lot that day. A few days after my parches the muffler came loose, :( after some quick rigging to make sure it would not fall off... I drove to the dealer and asked if they could fix it. A.J. was once again to my rescue ( expecting a no you bought it as is... the type of comment that I would have gotten at any other dealer) I was super excited when they said they would gladly fix it for me. I was in and out in less than 20 minutes, and free of charge!!! This dealer has outstand customer service. The owner should give all his employees a big bonus!!! More

Outstanding Experience at Richmond Honda/Sam Swope I had intentions of purchasing a used, (definitely Not New) Honda Accord ES or possibly a SUV. Ron Smith/Salesman was very accommodating to let test I had intentions of purchasing a used, (definitely Not New) Honda Accord ES or possibly a SUV. Ron Smith/Salesman was very accommodating to let test drive several on the lot....not finding what I was looking for, he suggested I drive a 2014 Accord ES V6 retailing 32,000. (took him a few visits for me to agree). I was very impressed so immediately, he got David Lair/(Upper) Finance Manager involved and working his magic,helping me every step of the way to make the best decision financially. I did not think I would be approved for the payment and the down payment I needed. Mr. Lair assured me it could be possible...he diligently worked with the bank to make that happen..... He gave me exactly what I wanted and more plus the gorgeous 2014 Honda Accord 4 DR EX-LV6 I wanted! I feel like I received a fantastic deal and met new friends! By far the easiest automobile purchase I have ever done...I have purchased many vehicles in my life.....a step above the rest. Marsha C More

I went to this dealership to look at a used Ford Eddie Bauer Expedition 4wd. Upon arrival everyone was friendly and helpful. I told the sales associate that I wanted to look at a vehicle that I saw onli Bauer Expedition 4wd. Upon arrival everyone was friendly and helpful. I told the sales associate that I wanted to look at a vehicle that I saw online. The sales associate immediately went to work and brought the vehicle around to the front of the showroom for me to look at. After viewing the vehicle, I was offered a test drive. I decided to buy the vehicle if the numbers were right. The dealership was very flexible and negotiated well to meet my needs. They also worked quickly to get me financed and I drove the vehicle home! Awesome experience and very great to work with! More

Alan Scott helped me with my purchase and everyone I have dealt with treats me wonderfully! I have NEVER had a bad experience at Sam Swope Honda! The owner should give his employees a bonus! They are ALL wo dealt with treats me wonderfully! I have NEVER had a bad experience at Sam Swope Honda! The owner should give his employees a bonus! They are ALL wonderful people! I DRIVE 160 miles and 3 hours to get service done here rather than take it to the Honda dealer in Charleston, WV. We were treated so terribly there and refuse to step foot in that dealership again! Unfortunately, it was the owner that treated us terribly. I will never take my car there again. Judging from the reviews, it is a wise choice. More

I went to the dealership after hours to look at a vehicle for my sister. RC just happened to be leaving but took the time to show me the vehicle and even let me drive it home that night to show it to my sis for my sister. RC just happened to be leaving but took the time to show me the vehicle and even let me drive it home that night to show it to my sister. He stayed and not only helped me but another lady that was having car trouble. He was there an hour and a half after closing. After purchasing the van, RJ helped me find a dependable vehicle for myself that's super on gas. They were willing to work with me even though I didn't have a great credit score. They treated me like I was somebody and took their time out to help me and go the extra mile. RJ was great, not pushy and let me look at multiple vehicles until I found the right one. All the guys and gals there are great and I would and have recommended this group to my friends and family. I will be going back to these guys for my next vehicle purchase which may be a while seeing as I bought a Honda! lol!!! :) They definitely will go out of their way and they ready their customers great!! More