Gates Honda

Great experience I have bought three vehicles from Gates Honda..each time it’s gone well..Staff is very friendly..We dealt with Ra’shau This time and he was awesome! V I have bought three vehicles from Gates Honda..each time it’s gone well..Staff is very friendly..We dealt with Ra’shau This time and he was awesome! Very helpful, stayed late to get us financed..We are happy with the deal and the truck we purchased.. More

Can You Believe It? Can you believe it? My wife and I had enjoyed a day with family at the Mushroom festival in Irvine, Kentucky. We headed back toward Indiana and starte Can you believe it? My wife and I had enjoyed a day with family at the Mushroom festival in Irvine, Kentucky. We headed back toward Indiana and started getting messages that something was wrong with our car. We googled and found "Gates Honda". The sign said their service department was closed. A young attendant greeted me and took me directly to the General Manager, David Lail. I asked if he knew any service place that might be open and told him what our problem was. He said let me see what I can do! He called an off duty service technician, Patrick Hale, who was at dinner at a local restaurant. Patrick left the restaurant and came and repaired our car. During the wait, we were treated like royalty. The manager even asked us if we would like a sandwich? Can you believe it? We weren't from Kentucky. We certainly weren't customers of Gates Honda. Their service department was closed. They could easily have sent us on our way. But they didn't. Thank you David and Patrick. I only wish I could afford to buy a car from you. You are amazing people. You went way. beyond the call of duty. Can you believe it? I still can't!! My wife and I want those in your area to know why a great dealership they have in "Gates Honda". More

Above and Beyond I had been in the market for a newer vehicle for several months before visiting Gates Honda in Richmond. Due to financial constraints, I didn't think I had been in the market for a newer vehicle for several months before visiting Gates Honda in Richmond. Due to financial constraints, I didn't think it was possible for me to land a vehicle like the 2016 Certified Honda Accord Sport. The friendly and knowledgeable staff of Gates Honda showed me otherwise and was able to go above and beyond my expectations. I am absolutely thrilled with my new car and couldn't be more grateful, I love it! My mother has done business with Gates several times and based off her experience, I decided to give them a try. I worked directly with Patrick Ellis and Alan Scott and I couldn't be more pleased. Patrick, my sales associate was distinguished in his knowledge on the vehicle, kind, honest and very straight forward. He was easy to talk to and made me feel relaxed during the process. As we all know, buying a car can be stressful, but not at Gates. I instantly knew that I was in the right place for business. Alan, the sales manager, crunched numbers several times to ensure that I was getting the best deal possible, with an acceptable interest rate. Both Patrick and Alan are absolutely wonderful and I appreciate their hard work so much! Overall, I didn't meet one person in the Gates Honda family during my visit that wasn't warm and welcoming. The staff at Gates has truly gone above and beyond to ensure excellent customer satisfaction and I won't be doing business anywhere else! More

Helpful, knowledgeable team. Great service. I was a bit apprehensive about getting another car as I had not had a car payment in many years, but it was time. I will have to say the people at Gat I was a bit apprehensive about getting another car as I had not had a car payment in many years, but it was time. I will have to say the people at Gates Honda were extremely helpful, kind, and respectful, especially the BDC manager, Brian McMahan. He spent over four hours of his working day helping me, making me feel at ease, and giving me lots of information. He answered every question I had no matter how small. Brian was very knowledgeable and patient. The entire Gates Honda team went the extra mile to help me get the best deal I could, I appreciate all their excellent work. Overall, I had a wonderful experience and I feel like I got a good deal driving away in a car I hope to enjoy for many years. I would recommend Gates Honda to any of my family and friends. More

Out of State Buyer I recently purchased a 2017 Ridgeline from Gates. My local dealers in WV couldn't get the exact vehicle I wanted so I searched using CarGurus. Within I recently purchased a 2017 Ridgeline from Gates. My local dealers in WV couldn't get the exact vehicle I wanted so I searched using CarGurus. Within an hour after I emailed four out of state dealers, Brian McMahan from Gates emailed me back(at 11:30 pm). He was the only dealer rep who I thought gave the best effort in locating the Ridgeline I wanted. It was difficult since it is a brand new product and Honda is controlling the initial supply. However, Brian did get the vehicle I wanted and the purchase and pickup of the vehicle was seamless. I traveled almost three hours to the dealership, so the effortlessness of the transaction made the trip that much easier. More

Simple, Friendly, Painless, Trustworthy We recently decided to purchase a new vehicle, and being new to the area we did not know any of the local dealers. We decided to visit Gates Honda to We recently decided to purchase a new vehicle, and being new to the area we did not know any of the local dealers. We decided to visit Gates Honda to start the research process. It was obvious from the onset Gates was the place to work with to find what we needed. Zach Bowman, our sales advisor, was straight forward and simplified the process. We found the vehicle we wanted, in stock, and Stewart and David took care of everything while we grabbed lunch. This process could not have been easier or more painless. I will definitely go back to Gates when I'm ready to buy again. Historically, I've hated buying vehicles. Gates Honda has changed my opinion of the experience. More

Blessing I visited Gates Honda on September 15th 2016 expecting to get a used vehicle but instead the wonderful employees helps me to be able to get a brand ne I visited Gates Honda on September 15th 2016 expecting to get a used vehicle but instead the wonderful employees helps me to be able to get a brand new 2016 Honda Odyssey at an affordable price for me and my family. Only the Lord knows how important it was to leave that place with our own vehicle that day and they helped make it possible. I am so beyond blessed and I am in love with my new van. They were extremely nice and treated us very well. More

Trustworthy! All of the staff at Gates Honda in Richmond go over and above to provide excellent service! They are just as concerned with keeping you as a loyal cu All of the staff at Gates Honda in Richmond go over and above to provide excellent service! They are just as concerned with keeping you as a loyal customer, vs. just selling you a car. Great staff and great service! More

Couldn't be happier with my purchase Everyone really cared about getting my family into a car that was just right for us. It was a great deal and I couldn't have asked for a more courteou Everyone really cared about getting my family into a car that was just right for us. It was a great deal and I couldn't have asked for a more courteous or helpful staff. Thanks Zack for going the extra mile to get us into our dream car. And thank you Dave (general manager), you worked miracles to get us the car we wanted at a payment that was manageable. This is the third time we have bought a car here and we will never go anywhere else. I can't thank you enough! More

Best experience I just brought a new Honda crv and it was one the best experiences I have had. I heard that David Lail was at Gates Honda in Richmond and I was willin I just brought a new Honda crv and it was one the best experiences I have had. I heard that David Lail was at Gates Honda in Richmond and I was willing to drive the extra miles because I knew I was in good hands. David has taken very good care of me in the past and he continues to give excellent service. He puts you at ease when you come to him. You don't feel like your being taken advantage of either. His Salesman Alan was very professional and patient explaining everything. I have already given several recommendations to co-workers and friends to go to Gates Honda in Richmond, KY. More