Gates Honda

Busy afternoon Dave was quick to jump in to assist and finalize what started as a ‘test-drive-weekend’ several days prior by a sales rep from Gates Toyota (Sheldon) Dave was quick to jump in to assist and finalize what started as a ‘test-drive-weekend’ several days prior by a sales rep from Gates Toyota (Sheldon) and myself. Dave got me in the Accord I was interested in and the deal quickly went to conclusion, with me home by dinner with my new Accord. The Gates staff at both Toyota and Honda were all great and I enjoyed the purchase experience very much. More

Excellent Service! David Johnson was an absolute joy to work with. He went above and beyond in making my experience pleasurable. The whole process was a breeze as he was David Johnson was an absolute joy to work with. He went above and beyond in making my experience pleasurable. The whole process was a breeze as he was very knowledgeable and honest. I will definitely recommend David and Gates Honda to anyone who wants a remarkable car buying experience! More

Great experience! We purchased our 2019 Odyssey Touring Elite from David. He was attentive and knowledgeable and made sure to walk us through every step of the transact We purchased our 2019 Odyssey Touring Elite from David. He was attentive and knowledgeable and made sure to walk us through every step of the transaction. Highly recommend David, Alan and the whole crew at Gates Honda! More

Awesome He was very helpful from "hello". First time buying a car. It wasn't too painful of a process. He was very knowledgeable about the vehicles we looked He was very helpful from "hello". First time buying a car. It wasn't too painful of a process. He was very knowledgeable about the vehicles we looked at. I definitely recommend him and Gates Honda. More

This is the best car buying experience I've ever had. This is the best car buying experience I've ever had and I'm 80. We got a fantastic deal without all the usual back and forth. The salesperson was v This is the best car buying experience I've ever had and I'm 80. We got a fantastic deal without all the usual back and forth. The salesperson was very patient as I looked at several cars and decided on a Honda Accord. He was very nice and no pressure. Brian in the finance office got our lease arranged while we ate lunch and had our paperwork ready for us. He explained everything very thoroughly and was the fastest that we have ever done paperwork. I would highly recommend this store! More

They go out of their way to help you. This is my third vehicle bought from Gates (formally Richmond) Honda. This time I was very particular about the vehicle that I wanted, it had to be th This is my third vehicle bought from Gates (formally Richmond) Honda. This time I was very particular about the vehicle that I wanted, it had to be the exact model, trim, and color, no exceptions. At least according to online inventory, I knew that Gates did not have the color that I was looking for. I could've gone to a different dealership, but I decided to gives Gates a chance to get my return business. While behind the scenes I'm sure more folks were involved, Patrick Ellis was the one that I dealt with exclusively. My car had to come from far away (Kingsport I believe). I know this because of the Odometer reading indicating a roughly 200 mile trip. Patrick was very professional, and kept me informed about the process...that a dealer swap had to be made, that the vehicle would need to be detailed and serviced when it got in, etc. Even still, the time elapsed between completing purchase paperwork and final vehicle delivery was only 2 days, and the vehicle is in immaculate condition. Go see for yourself, ask for Patrick. Ask him about that one test drive... More

Car sale Matthew, Brian and Garry were fantastic. They were able to get me the lowest price so that I could buy the car I wanted, without any pressure! Matthew, Brian and Garry were fantastic. They were able to get me the lowest price so that I could buy the car I wanted, without any pressure! More

My experience I had a very good experience at Gates Honda. I bought a used Honda for my Daughter. The salesman, Patrick Ellis was very knowledgeable and very helpfu I had a very good experience at Gates Honda. I bought a used Honda for my Daughter. The salesman, Patrick Ellis was very knowledgeable and very helpful. Also there was no pressure to buy. We test drove several vehicles. I am glad I went to their dealership and would go back. More

ASK FOR MATTHEW! Matthew was fantastic, not your typical arrogant salesman and you can tell he has educated himself on the vehicles that he sells. He was an honest, he Matthew was fantastic, not your typical arrogant salesman and you can tell he has educated himself on the vehicles that he sells. He was an honest, helpful, different breed of car salesman. if all were like Matthew, no one would dread getting a new/used car! I sincerely appreciate his service to my family (and to our country- he’s also a veteran). Gary is also one of the kindest, most helpful sales managers in the industry- if Matthew ever moves on to bigger things, look for Gary- he’s the manager and will set you up with the best salesman he’s got! More