Gates Honda

Excellent buying experience! This is our second vehicle purchased from Gates Honda and once again the sales staff was amazing. We had an amazing experience purchasing our new pil This is our second vehicle purchased from Gates Honda and once again the sales staff was amazing. We had an amazing experience purchasing our new pilot. Kim assisted us and she was very patient as we looked at and test drove what felt like every trim level available. Kim was very knowledgeable about the product and made the process enjoyable. My wife and I couldn’t have asked for a better purchasing experiencing. Allen Scott, Brian, and Lance were also pleasurable to interact with. Thank you to the whole team for providing such a wonderful service. More

THE BEST FREAKIN DEALERSHIP I would highly recommend this dealership as well as Travis as the salesperson they have my lifelong business! The staff are very friendly and are easy I would highly recommend this dealership as well as Travis as the salesperson they have my lifelong business! The staff are very friendly and are easy to work with! Management and finance are awesome too! More

Busy afternoon Dave was quick to jump in to assist and finalize what started as a ‘test-drive-weekend’ several days prior by a sales rep from Gates Toyota (Sheldon) Dave was quick to jump in to assist and finalize what started as a ‘test-drive-weekend’ several days prior by a sales rep from Gates Toyota (Sheldon) and myself. Dave got me in the Accord I was interested in and the deal quickly went to conclusion, with me home by dinner with my new Accord. The Gates staff at both Toyota and Honda were all great and I enjoyed the purchase experience very much. More

Excellent Service! David Johnson was an absolute joy to work with. He went above and beyond in making my experience pleasurable. The whole process was a breeze as he was David Johnson was an absolute joy to work with. He went above and beyond in making my experience pleasurable. The whole process was a breeze as he was very knowledgeable and honest. I will definitely recommend David and Gates Honda to anyone who wants a remarkable car buying experience! More

Great experience! We purchased our 2019 Odyssey Touring Elite from David. He was attentive and knowledgeable and made sure to walk us through every step of the transact We purchased our 2019 Odyssey Touring Elite from David. He was attentive and knowledgeable and made sure to walk us through every step of the transaction. Highly recommend David, Alan and the whole crew at Gates Honda! More

Awesome He was very helpful from "hello". First time buying a car. It wasn't too painful of a process. He was very knowledgeable about the vehicles we looked He was very helpful from "hello". First time buying a car. It wasn't too painful of a process. He was very knowledgeable about the vehicles we looked at. I definitely recommend him and Gates Honda. More

This is the best car buying experience I've ever had. This is the best car buying experience I've ever had and I'm 80. We got a fantastic deal without all the usual back and forth. The salesperson was v This is the best car buying experience I've ever had and I'm 80. We got a fantastic deal without all the usual back and forth. The salesperson was very patient as I looked at several cars and decided on a Honda Accord. He was very nice and no pressure. Brian in the finance office got our lease arranged while we ate lunch and had our paperwork ready for us. He explained everything very thoroughly and was the fastest that we have ever done paperwork. I would highly recommend this store! More

They go out of their way to help you. This is my third vehicle bought from Gates (formally Richmond) Honda. This time I was very particular about the vehicle that I wanted, it had to be th This is my third vehicle bought from Gates (formally Richmond) Honda. This time I was very particular about the vehicle that I wanted, it had to be the exact model, trim, and color, no exceptions. At least according to online inventory, I knew that Gates did not have the color that I was looking for. I could've gone to a different dealership, but I decided to gives Gates a chance to get my return business. While behind the scenes I'm sure more folks were involved, Patrick Ellis was the one that I dealt with exclusively. My car had to come from far away (Kingsport I believe). I know this because of the Odometer reading indicating a roughly 200 mile trip. Patrick was very professional, and kept me informed about the process...that a dealer swap had to be made, that the vehicle would need to be detailed and serviced when it got in, etc. Even still, the time elapsed between completing purchase paperwork and final vehicle delivery was only 2 days, and the vehicle is in immaculate condition. Go see for yourself, ask for Patrick. Ask him about that one test drive... More

Car sale Matthew, Brian and Garry were fantastic. They were able to get me the lowest price so that I could buy the car I wanted, without any pressure! Matthew, Brian and Garry were fantastic. They were able to get me the lowest price so that I could buy the car I wanted, without any pressure! More