Gates Chevy World

Horrible customer service! We strongly urge consumers who are shopping for cars, body work, or parts to go somewhere else! This dealership and its employees have gone downhill.. We strongly urge consumers who are shopping for cars, body work, or parts to go somewhere else! This dealership and its employees have gone downhill... The management pretends to care for the customers, while there true focus is to bully the public for profits. This company has a lot of 1 star reviews so please read them carefully!! Employees in sales, service, and management lied to me about a Cadillac SRX stating that it had been serviced, but they could not provide any service records... PLEASE RUN THE OTHER WAY!!! More

They lied to me! Long wait times. Employees who lie. Horrible customer service. Inadequate vehicles with car fax problems. Clint Emberton in sales lost my family’s bus Long wait times. Employees who lie. Horrible customer service. Inadequate vehicles with car fax problems. Clint Emberton in sales lost my family’s business due to his aggressive response to our complaint about a vehicle being sold out from under us. In the sales business the customer is usually right. I eagerly recommend that you shop around, do your homework, read all negative reviews thoroughly, and consider all other options. Bottom line: do yourself a favor and go somewhere else! More

Friendly, fair dealership! I bought a new Chevy from Andrew. He was very professional and straightforward. He was attentive to my needs and worked hard to make sure I got exactly what I wanted within my Andrew. He was very professional and straightforward. He was attentive to my needs and worked hard to make sure I got exactly what I wanted within my budget. Couldn’t be happier! More

Completely Painless and Enjoyable Experience! Thanks Jeramie I had been shopping for a newer truck for about a year off and on. Jeramie Hicks helped me find a new Silverado 2500HD that was last years model, and I had been shopping for a newer truck for about a year off and on. Jeramie Hicks helped me find a new Silverado 2500HD that was last years model, and it was a good deal considering it was new. He was extremely easy to work with, extremely low pressure compared to other salesmen I had dealt with over the year, he was knowledgeable but also genuinely helpful. It felt like I was buying a truck from a family member who cared about me individually. Can't stress enough how much I was thankful for his attitude and process. Thank you Gates, and Jeramie and I will be back again to buy my next truck from you! More

I had a great experience at Gates Chevy world. Andrew Richards found me the perfect match almost immediately. I told him what I was looking for in a car and he really came through and made the whole proc Richards found me the perfect match almost immediately. I told him what I was looking for in a car and he really came through and made the whole process a breeze. He was kind, patient, and very easy to work with. They also gave me a very fair deal on my trade in. I would highly recommend Gates whether you need a new car or one of the quickest and cheapest oil changes in town. More

Wonderful Experience I went into Gates Chevy World on McKinley with the intention of trading in my 2015 Camaro for a brand new Equinox. I was greeted by my salesman, A I went into Gates Chevy World on McKinley with the intention of trading in my 2015 Camaro for a brand new Equinox. I was greeted by my salesman, Andrew Richards. He was exceptionally polite, professional and knowledgeable. I did not drive the Camaro to the dealer but that didn't matter. They gave me a fair trade in value of the Camaro sight-unseen. Andrew found the equinox I liked and I was in and out in no time. The following day Andrew delivered my new equinox to my home and went back with the camaro. The process was easy from start to finish, and I have nothing but positive things to say. A+ More

BEWARE!!!! WARNING!!!! STAY AWAY!!!! BEWARE!!not all cars are certified, they tell you what they will do for you then don't follow thru, CAN NOT TRUST WHAT THEY TELL YOU,told me they woul BEWARE!!not all cars are certified, they tell you what they will do for you then don't follow thru, CAN NOT TRUST WHAT THEY TELL YOU,told me they would offer extended warranty to come back following day to pick up the paper work, went back was then told to go to a different,on Monday because it was Friday,then was called and told to bring in the following Monday which I did and they did not give me the warranty promised by then I had had the car too long to back out of the deal I was cornered in room with three different individuals in and out of room, they lie and don't follow thru what they promise they will get you one way or another,I am going to post all over social media and may even protest them and there practices in front of store but not on their property then try to put bad rating and wont allow go figure More

Poor experience I normally do a lot of research on vehicles like we all should. I had found a vehicle that I was interested in online and stopped to see if they had t I normally do a lot of research on vehicles like we all should. I had found a vehicle that I was interested in online and stopped to see if they had the vehicle on the lot. I met with one of the salesmen and explained to him what I was looking for and asked if they had the car on lot. The salesman excitedly says let's go take a look. I was very upfront with him and explained to him that I would have some negative equity in my car and that I knew what the car was worth if I was going to trade it in. He says alright let me get some numbers here and appraise your car. I said that if it would be better getting a newer vehicle, let's explore that route too. So he goes back to his manager and about 5 minutes later he is excitedly yelling, "MAN HAVE I GOT THE DEAL FOR YOU!" Completely disregarding my first request of looking at the vehicle I wanted, he attempts to put me in a newer car that is well over $100 of what I was currently paying and not a car that I wanted to drive knowing the problem. I politely grabbed my license off his desk and said I am walking. He did everything he could to keep me there and test drive the vehicle that I knew had serious problems after driving for just a couple of years or less. So I stayed and test drove the car and we get back and I am like I dont know enough about the newer models to say yes and that I needed to do some research on the vehicle. He goes back in to get his finance guy and the finance guy was like, "You know he got you more for your trade in." And I was like yeah and $100 more than what I am currently paying. I told them both that I know what it's like getting screwed over paying $15000 for a certified piece of crap. I felt they were being extremely pushing and felt disrespected as they completely disregarded what I initially asked for. They are one of the largest car dealerships in Mishawaka and South Bend, but seem like they are only there to push cars and not care what the individual is looking for or need that is not Chevy or GMC. After doing research on the car that I test drove that day on Edmonds and Carguru, I can say the price was marked up almost 25% of the same cars with same year and miles. So that shows you even further what this car dealership is looking to do to you. Knowing what I know now, I will not be doing any further business with them. More

Great experience Tim Pelletier from Gates of Granger did a great job finding the car I wanted at the price I wanted. The whole experience was quick & very easy. Tim wa Tim Pelletier from Gates of Granger did a great job finding the car I wanted at the price I wanted. The whole experience was quick & very easy. Tim was great as well as Xavier who too care of the financing. My wife was even pleased & she normally doesn’t like the car buying process! More

Bill Fennell I got my dream car from this dealership. I worked with a great guy named Bill Fennell. He was amazing! Went out of his way to get me into my dream ca I got my dream car from this dealership. I worked with a great guy named Bill Fennell. He was amazing! Went out of his way to get me into my dream car!! More