Gastonia Nissan

Took advantage Salesman really took advantage of my mother. Approached her in the service department waiting on her oil change. Said he could get her payments l Salesman really took advantage of my mother. Approached her in the service department waiting on her oil change. Said he could get her payments lowered. He could make it work. She traded 2016 Nissan Versa with extended warranty and life time warranty on alignments for 2019 Nissan Versa with nothing extended but 4 more years of a higher payment and a back up camera. She only let him continue because he kept saying he could lower her payment. She did tell him she didn’t want to do anything with a higher payment. She wasn’t even looking for a car. She was getting an oil change. Not to mention hidden fees. She’s been paying for oil changes that I thought were free for 2 yrs. More

Top Notch Sales Team! Helwig Stewart was a great sales manager. He listened to our needs without any hassle. We purchased a 2018 Nissan Murano Midnight edition Black AWD. Helwig Stewart was a great sales manager. He listened to our needs without any hassle. We purchased a 2018 Nissan Murano Midnight edition Black AWD. We loved it so much driving it home that we bought a second 2018 Nissan Murano Midnight edition White FWD. Thank you, Helwig and the Gastonia Nissan crew! More

I received awesome service at Gastonia Nissan! I got a great deal on a car and awesome service from Gastonia Nissan! Phillip McSwain was super friendly, professional and knowledgeable. He answered I got a great deal on a car and awesome service from Gastonia Nissan! Phillip McSwain was super friendly, professional and knowledgeable. He answered all of my questions and got me the best deal possible. Cindy Morales, the finance manager, was also friendly and very easy to talk to. I have bought many cars over the years but Gastonia Nissan made the car-buying process the easiest by far! I would definitely recommend this dealership if you are looking for a new or used vehicle. More

Awesome experience! This was my first time at this dealership and every person you came in contact smiled, acknowledged you and were willing to help. Andrew Drummond was This was my first time at this dealership and every person you came in contact smiled, acknowledged you and were willing to help. Andrew Drummond was my sales rep and he never once made me feel pressured to buy. He listen to what I was looking for, my price range and what I wanted for a payment. I picked 2 vehicles and he explained in detail the difference between the two and gave me an idea of what I was looking at cost/payment wise. Explained my warranty, went over all the features of the vehicle,allowed me to ask questions and never once pressured me. Thank you Andrew for the great experience! Mike Gibby,Finance Manager was great too! Took the time to explain what you were signing. (And there's alot!). Definitely highly recommend Gastonia Nissan! More

Nissan and finance. Went to Nisan and traded in for a different vehicle they didn't give us many options and got stuck in something better then what we traded but not rea Went to Nisan and traded in for a different vehicle they didn't give us many options and got stuck in something better then what we traded but not really what was wanted. However, I will say the 2016 nissan Altima was a pretty nice car and had some features that are convenient. It was an overall good average, normal car. We had an easy time paying and getting out of there of course. Well I co-signed. The person fell into some hard times and both he and Nissan (NMAC) failed to notify me until after it was repossessed. I got the car back and paid for the late payments. They told me they would notify me for the next payment. I asked to ensure me and my address they said yes. Well times goes by and I wondered why I haven't heard from them. Well next thing you know they are calling me for a payment and they have marked two late payments on my credit. They would not remove that. Well finally able to make payments time for an oil change so I go to the gastonia Nissan again near me for my free oil change I parked the car at home drove my amazing BMW. Then one day i get in my car and realized my ipod had been stolen from there and was replaced with some random cord. I was furious eventually I finally got one to replace it they never called back to check on things. I did not like how some of the people acted there. Being pushy, harassing, rude, slow, inconsiderate etc. I still had trouble making the payment since then and they are so difficult to deal with and no consideration on the value of a person's time. Finally one day one of the people actually told me about how I can go on a website and pay it so that's what I've been doing and it worked great. That was quick and easy once I got it set up and the login saved and also didn't have to speak with anymore nor put up with that annoying time consuming electronic phone voice and the struggle of pressing all kinds of numbers until I got to where i wanted to be. Eventually, I got in an accident still owed money on the car. Well insurance paid it but not all so I was making payments for the rest the same way I have been. Then the next time I go to pay suddenly it wont let me and I had to call them. So I called spoke to them used bill matrix. So was able to make a payment and set up a payment plan. So then I end up getting harrassed by people asking for me or the other person. I told them it was me they asked about the address I said that's not mine and kept saying they need to verify it's me before they tell me anything. They were very annoying and idiotic as they could not comprehend things nor listen. Well I try to call bill matrix again to make a payment as I sent payments up from them last month and set up the date in would pay and amounts. Well didn't work as usual gave me problems as it never seems to want to find my social or account number. I was able to speak to someone only to be told oh looks like we sent that out to a collections agency here is the number. So my entire experience I have had nothing but trouble since the decision of getting a nissan. It is my biggest regret in life and I will never reccomend Nissan and specially their finance department. When I got and financed through Ford the only problem I had was the options of what I could finance and I got stuck in something that worked and turned out to be a great car that lasted as 11 years later I still have it. Best advice from me is try to avoid nissan and specially not to finance through them you should through your bank instead! More

Dont buy a used vehicle from this dealer I purchased a Yukon with 100,000 mile. The motor lasted 4 weeks. It seemed to be doctored to make it out the door. Be wary of buying a used vehicle fr I purchased a Yukon with 100,000 mile. The motor lasted 4 weeks. It seemed to be doctored to make it out the door. Be wary of buying a used vehicle from this dealer. Now I am stuck with a $6300 bill to replace it More