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Gastonia Nissan

Gastonia, NC

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165 Reviews

2275 E. Franklin Blvd

Gastonia, NC

28055

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165 Reviews of Gastonia Nissan

July 30, 2018

Great Customer Service - (Saul) What a great experience! I was shopping for a new car. Saul came out and introduced himself to me, but gave me space to look for what I wanted. He w More

by Nancy P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Saul Albarran
March 29, 2018

The Best Experience I've Ever Had!!! Henry's was excellent if your looking for a new or used vehicle I would recommend Gastonia Nissan and make sure you ask for Henry Hill he provided exc More

by Sharon P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Henry Hill
March 26, 2018

Very Friendly This is our 3rd vehicle from these guys. It was a very pleasant experience, just like before. Mark O’Rourke was very helpful and knowledgeable. He had More

by Jennifergodfrey1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark O’Rourke, Antoine Wilson
March 14, 2018

Great Customer Service!!! I bought a 2014 Nissan Sentra SL and Brendan Bligen was my salesperson and he provided me with great customer service. He was very knowledgeable abou More

by Etta@atlast
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brendan Bligen
Mar 15, 2018 -

Gastonia Nissan responded

We're so glad you had such a great experience! We think Brendan is pretty awesome too and definitely look forward to helping your family and friends. Welcome to the Nissan Family!

January 16, 2018

Too Good to be True!!! I purchased a vehicle in 2016, a new Altima S. I intentions when I went there was for a used vehicle because I knew my budget and I did not want a hig More

by T. Spann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
N/A- Multiple Employees
Jan 18, 2018 -

Gastonia Nissan responded

It sounds like you are really frustrated. I understand that one of our managers is in contact with you and is trying to assist you with your concerns. If you have any additional questions or concerns, feel free to contact me at the dealership. It appears that you have posted on more than one social media site regarding this same issue. We would love to work with you so please give us a call. Sincerely, Kimberly Vandenberg Executive Assistant

December 29, 2017

Well worth the drive I had researched the truck I wanted and had been to other dealerships closer to my home. Honestly, a different dealership kept making comments similar More

by jw9726
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrell Edwards
December 11, 2017

Bad Experience with the Finance Dept (Andrew) I leased an Altima 2018 on 11/25/18. You did not forward the information to the finance Co ( this should be done within 48 hours). My 12/25/17 sta More

by means,baron789
Recommend Dealer
No
Employees Worked With
Ariel Steele
Jan 18, 2018 -

Gastonia Nissan responded

I'm sorry to hear this. Please contact your finance manager or myself and we will look into your concern. Sincerely, Kimberly Vandenberg, Executive Assistant

October 10, 2017

Worst Dealership Ever Do not waste your time with this place. My wife took her car in to trade. Couldn't work anything out. Salesman contacted us the next day with an off More

by TonyC272
Recommend Dealer
No
Employees Worked With
Stewart
Oct 11, 2017 -

Gastonia Nissan responded

Tony, We appreciate you taking the time to share your experience, and please know that we take every review seriously. I would love to speak with you further regarding your visit so that we may get a clearer picture of what happened. Our goal is always to capitalize on the areas where we excel and grow from the areas that need attention. Again, our sincerest apologies and we look forward to earning back your trust. Sincerely, Kimberly Vandenberg, Executive Assistant

August 08, 2017

Made right I was a very irate customer that was made an ecstatic customer. I had a very bad experience with this dealership and wrote a very harsh review on how More

by kmcheergurl08
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Kim , Kim Vandenberg
July 31, 2017

Dont ever buy a car from Gastonia Nissan!!!! I called them about a used vehicle that they had for sale and they set a appointment up for the next day to test drive it and I ask if they could hold More

by farmerstrong11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Henry Hill
Aug 02, 2017 -

Gastonia Nissan responded

I am so sorry you had this experience with us. As a dealership, we are not in the habit of holding used vehicles as there is sometimes high demand for them and we have had many folks not show up. Not to mention 20+ sales consultants trying to sell vehicles. I apologize if you were misled and believe me, we will re-visit this with all of our sales associates. Again, our sincerest apologies and we would be happy to send you a gift card to cover your gas expenses. Please contact myself, Kimberly Vandenberg, Executive Assistant or Antoine Wilson, Owner Loyalty Manager, at the dealership.

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