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Gastonia Nissan

Gastonia, NC

4.0
172 Reviews

2275 E. Franklin Blvd

Gastonia, NC

28055

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172 Reviews of Gastonia Nissan

March 15, 2018

Great Customer Service!!! I bought a 2014 Nissan Sentra SL and Brendan Bligen was my salesperson and he provided me with great customer service. He was very knowledgeable abou More

by Etta@atlast
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan Bligen
Mar 15, 2018 -

Gastonia Nissan responded

We're so glad you had such a great experience! We think Brendan is pretty awesome too and definitely look forward to helping your family and friends. Welcome to the Nissan Family!

January 16, 2018

Too Good to be True!!! I purchased a vehicle in 2016, a new Altima S. I intentions when I went there was for a used vehicle because I knew my budget and I did not want a hig More

by T. Spann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/A- Multiple Employees
Jan 18, 2018 -

Gastonia Nissan responded

It sounds like you are really frustrated. I understand that one of our managers is in contact with you and is trying to assist you with your concerns. If you have any additional questions or concerns, feel free to contact me at the dealership. It appears that you have posted on more than one social media site regarding this same issue. We would love to work with you so please give us a call. Sincerely, Kimberly Vandenberg Executive Assistant

December 30, 2017

Well worth the drive I had researched the truck I wanted and had been to other dealerships closer to my home. Honestly, a different dealership kept making comments similar More

by jw9726
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darrell Edwards
December 11, 2017

Bad Experience with the Finance Dept (Andrew) I leased an Altima 2018 on 11/25/18. You did not forward the information to the finance Co ( this should be done within 48 hours). My 12/25/17 sta More

by means,baron789
Recommend Dealer
No
Employees Worked With
Ariel Steele
Jan 18, 2018 -

Gastonia Nissan responded

I'm sorry to hear this. Please contact your finance manager or myself and we will look into your concern. Sincerely, Kimberly Vandenberg, Executive Assistant

October 10, 2017

Worst Dealership Ever Do not waste your time with this place. My wife took her car in to trade. Couldn't work anything out. Salesman contacted us the next day with an off More

by TonyC272
Recommend Dealer
No
Employees Worked With
Stewart
Oct 11, 2017 -

Gastonia Nissan responded

Tony, We appreciate you taking the time to share your experience, and please know that we take every review seriously. I would love to speak with you further regarding your visit so that we may get a clearer picture of what happened. Our goal is always to capitalize on the areas where we excel and grow from the areas that need attention. Again, our sincerest apologies and we look forward to earning back your trust. Sincerely, Kimberly Vandenberg, Executive Assistant

August 08, 2017

Made right I was a very irate customer that was made an ecstatic customer. I had a very bad experience with this dealership and wrote a very harsh review on how More

by kmcheergurl08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Kim , Kim Vandenberg
July 31, 2017

Dont ever buy a car from Gastonia Nissan!!!! I called them about a used vehicle that they had for sale and they set a appointment up for the next day to test drive it and I ask if they could hold More

by farmerstrong11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Henry Hill
Aug 02, 2017 -

Gastonia Nissan responded

I am so sorry you had this experience with us. As a dealership, we are not in the habit of holding used vehicles as there is sometimes high demand for them and we have had many folks not show up. Not to mention 20+ sales consultants trying to sell vehicles. I apologize if you were misled and believe me, we will re-visit this with all of our sales associates. Again, our sincerest apologies and we would be happy to send you a gift card to cover your gas expenses. Please contact myself, Kimberly Vandenberg, Executive Assistant or Antoine Wilson, Owner Loyalty Manager, at the dealership.

July 11, 2017

I was an upset customer but now I'm happy. My first contact was with Jerome Moody. He is really a great salesperson. I told him what I was looking for and what my credit was like and he starte More

by Yolanda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerome Moody
Jul 12, 2017 -

Gastonia Nissan responded

Yolanda, I'm so glad that you had a great experience with us overall. I'm not sure exactly what happened with "2 of his coworkers" getting involved, but it sounds as if everything worked out well. Jerome is awesome and is usually able to overcome any obstacle...which is why he is a favorite here! We look forward to building a lasting relationship with you! Welcome to the Family!

June 10, 2017

Gastonia Nissan customer very satisfied If you are interested in a new or used car go see Jonathan Cuevas at Gastonia Nissan. If you want to be treated with respect and honesty Jonathan is More

by Miss Julia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Kim, Jonathan Cuevas
Jun 14, 2017 -

Gastonia Nissan responded

Miss Julia, We are so glad that you had a 5 star experience (thanks for the great rating!) and that Jonathan took such good care of you! He is awesome and all his customers feel the same way that you do, so thanks for recommending him! Welcome to the Family and we look forward to serving you for many years to come!

May 21, 2017

Me. moody was the best. Very friendly dealership. Every one at the dealership was very friendly & made us feel right at home. I will purchase from them again. I would recommend them to my family & fri More

by Srackley1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerome Moody
May 22, 2017 -

Gastonia Nissan responded

Welcome to the Nissan Family! We are so glad that you felt at home and your experience with us was great, that is most assuredly our goal with every customer! We look forward to working with you in the future and absolutely would welcome any family or friends you want to send in! Thanks for your kind words!

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