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Crossroads Ford Lincoln - Service Center
Frankfort, KY
103 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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103 Reviews of Crossroads Ford Lincoln - Service Center
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November 03, 2024
My husband and I recently had the pleasure of visiting Frankfort Lincoln, and I must say, the experience was nothing short of exceptional! From the moment we walked in, we were greeted with warm and frien Frankfort Lincoln, and I must say, the experience was nothing short of exceptional! From the moment we walked in, we were greeted with warm and friendly customer service that made us feel truly valued. The team went above and beyond to ensure all our needs were met. They were knowledgeable, patient, and genuinely interested in helping us with the repair of our vehicle done quickly, since we were traveling back to MN, and really needed to head home as soon as possible. Their attention to detail and dedication to customer satisfaction were evident in every interaction. We highly recommend Frankfort Lincoln to anyone needing vehicle repairs. Their excellent and friendly customer service sets them apart and makes the entire process a delight. Five stars all the way! 🌟 More
by ellie.oehrlein
Employees Worked With
Robert Russell and Mark Mathers
September 03, 2024
Took myF150 in for the works oil change. Never again I just had check engine light come on with error code took to a local shop who did a complete saftey inspection also my air filter which Never again I just had check engine light come on with error code took to a local shop who did a complete saftey inspection also my air filter which should have been checked at time of oil change was beyond needing replaced and rear brakes were at 20 percent which also should have been checked and other issues they should have noticed if they actually did the multi point inspection. So really all they did was change the oil and rotated tires. Upon checking out all I got was receipt no inspection papers and even got a survey from them and from the owner. Filled out survey listing my concerns and issues and never heard back not even the owner. Don’t charge for a service that you can not complete. I would give you a zero but it wouldn’t let me More
by uksteve01
Employees Worked With
Robert Vonhatten
August 16, 2024
I can't thank Tim Stallard and everyone in the parts and service departments that helped get my key fob problem resolved! Not only did Tim make trading in our F150 for my 2022 Bronco a pleasant experience b service departments that helped get my key fob problem resolved! Not only did Tim make trading in our F150 for my 2022 Bronco a pleasant experience but he and everyone else made acquiring a second key fob possible and stayed with it until it was working although the first one was faulty through no fault of anyone at Frankfort Ford. Great people! Great Business! Will be easy to recommend them to everyone else looking to buy a new or used vehicle! Dar More
by Dair
Employees Worked With
Tim Stallard
July 31, 2022
Always delivering outstanding service! I have been a customer for over a decade now and they have provided consistently high quality service to the cars I have owned. I have been a customer for over a decade now and they have provided consistently high quality service to the cars I have owned. More
by demetrio.zourarakis
Employees Worked With
Michael.
April 17, 2018
Making Things RIGHT!!!!! They identified the problem and had me ready in a day. This is after another verified Ford dealership said nothing was wrong with my vehicle. They identified the problem and had me ready in a day. This is after another verified Ford dealership said nothing was wrong with my vehicle. More
by Jay Woods
Employees Worked With
Michael
April 07, 2018
Repair and Service Work Dropped my 06 F150 off for a miss and service. They found some other small issues that I didn't know about that could of cost a lot more if left alone Dropped my 06 F150 off for a miss and service. They found some other small issues that I didn't know about that could of cost a lot more if left alone. Service dept is great, they explain everything and ask permission to fix the issues before an unexpected charge comes up. Chris is great and the whole team. More
by J Johnson
Employees Worked With
Chris
March 22, 2018
Excellent service Dropped my truck off on my way to work without a scheduled appointment. The service team took care of me immediately and was done within 30 minutes o Dropped my truck off on my way to work without a scheduled appointment. The service team took care of me immediately and was done within 30 minutes of my arrival. I had a co-worker pick me up but there was no need, my truck was done before he arrived. Talk about great service! More
by JBS1981
Employees Worked With
Gary Williams
March 13, 2018
Oil Change Went to pickup my van on my way to work Thursday morning and dropped off my pickup truck for an oil change. The truck was scheduled for an oil change Went to pickup my van on my way to work Thursday morning and dropped off my pickup truck for an oil change. The truck was scheduled for an oil change in Saturday. Crossroads was able to do the oil change on Thursday while I was at work. Picked up the truck on Thursday after work and canceled the Saturday appointment. More
by george.cookjr
Employees Worked With
Gary Williams
