Gary Yeomans Ford Frankfort

Excellent Experience Brian Olds was my salesperson, and he was friendly and helpful. Everyone at the dealership was easy to work with and so willing to help. This is my Brian Olds was my salesperson, and he was friendly and helpful. Everyone at the dealership was easy to work with and so willing to help. This is my second time to purchase a used car from Crossroads, and I have always had a great experience. I would be happy to purchase here again in the future. More

Service After Purchase Right after Purchase we found a cosmetic defect =-(. I FREAKED!!! out because for me buying a new car was HUGE...BIG Big DEAL!!!! (its been 25 yrs and Right after Purchase we found a cosmetic defect =-(. I FREAKED!!! out because for me buying a new car was HUGE...BIG Big DEAL!!!! (its been 25 yrs and a Ford won). So after going thru the required Ford hoops, Harry (owner) stepped in and made sure that everything was taken care of. Both the salesman and owner kept us up to date on status of the claim and when the parts came in they even provided me with a loaner for the day I was without my Escape. I am so pleased and greatful that this was resolved the way it was. I am so happy with my new Escape and the little cosmetic defect is now in the past. I am back to a smile on my face =-) because I have a brand spanking new ride!!! Thanks to Harry and Will!!! .... Jill E. Cheak, Lawrenceburg Ky More

Excellent Personnel Our (my wife and I) original contact with Mr Renfro was to look at a loaded used 2014 Lincoln MKZ with 8k miles. After deciding against this vehicle Our (my wife and I) original contact with Mr Renfro was to look at a loaded used 2014 Lincoln MKZ with 8k miles. After deciding against this vehicle we chose a 2015 Lincoln MKX primarily due to the ease of getting into and out of the vehicle. We were trading a Cadillac and were having difficulty getting into and out of it due to its compactness and wanted something with more room. We had done some research on pricing and when Mr Refro asked what our bottom line was. We gave it to him and it was met. Deal sealed that quickly. In retrospect we probably should have given a lower bottom line. We had looked at the MKX at another dealer. In fact after the deal closing, that vehicle was the very one we got. After we took possession of the vehicle the next day, we accidentally scratched the right front fender. When we took it back for the surface protection package installation we were assisted by another salesman (Bob Vonhatten) who voluntarily helped us since Bud Renfro was off work that day, Bob was also most helpful even though it was not his sale. Crossroads buffed the scratches out at no charge. Cannot even tell it was scratched in the first place. There were no high pressure selling tactics by any Crossroads personnel. Even sat down with the General Sales Manager (Mike Thompson) to discuss financing and also met the Co-Owner (Harry Kirch). At what other dealer do you meet the bosses? Over all we had a very pleasant experience. We would highly recommend Crossroads More

making a dream come true I decided to trade in my pickup truck after owning it for 18 years. The staff at Crossroads was polite and willing to help out to make the deal happe I decided to trade in my pickup truck after owning it for 18 years. The staff at Crossroads was polite and willing to help out to make the deal happen. Many options was discussed on how to make the deal happen. Finally got the price in my range. Very happy with my new truck. More

Above and beyond what I expected. So glad we went to Crossroads Ford for our vehicle. Everyone there is so friendly and welcoming. Mike went out of his way to make sure we got exactly So glad we went to Crossroads Ford for our vehicle. Everyone there is so friendly and welcoming. Mike went out of his way to make sure we got exactly what we wanted. He kept us informed every step of the way, and made sure we were happy in the end. I am extremely grateful to have had the pleasure of dealing with him. We are very pleased with the whole process. From the beginning nerves to the tears of joy in the end.....Thank you so much. More