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Gary Yeomans Ford Frankfort

Frankfort, KY

4.0
196 Reviews
Welcome to Gary Yeomans Ford Frankfort, We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing! We look forward to serving you!
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1070 Versailles Rd

Frankfort, KY

40601

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Showing 196 reviews

February 21, 2024

My salesman was great, very kind and easy to work with. The rest of the dealership on the other hand was awful. The finance guy was so very rude. He slammed our papers down when we declined the extended wa More

by Linny
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tim Stallard- 5 stars!!
Feb 24, 2024 -

Gary Yeomans Ford Frankfort responded

Hello Linny, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (502) 234-2771 to share more details about your visit so we can make things right.

December 01, 2023

When purchasing a vehicle, customer service is second only to the actual vehicle you go home with. Frankford Ford provided the most exceptional customer service I have ever had at a car dealership. In More

by Happy Customer
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Charles
Dec 02, 2023 -

Gary Yeomans Ford Frankfort responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Frankfort Ford and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

November 13, 2023

The dealership provided good service for buying a new car and a trade in. Worked with salesman Tim Stallard. Tim was very friendly and helpful. More

by wc0y
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Stallard
Nov 15, 2023 -

Gary Yeomans Ford Frankfort responded

Hello, we're happy you found our staff to be so supportive during your experience here at Frankfort Lincoln. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!

October 20, 2023

They resolved my concern expeditiously and with professionalism. I appreciate the manner in which we worked out the situation More

by Kyherodotus
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandra
Nov 02, 2023 -

Kyherodotus responded

Please know the situation has been resolved amicably. I have attempted to remove the review several times without success.

May 07, 2023

Avoid these guys. Experience described here occurred September of 2022. Got paired up with a recent recruit to sales team. It was a "throw him in and see what More

by commissar69
Recommend Dealer
No
Employees Worked With
Nathan ______, Brett Loveall
May 10, 2023 -

Gary Yeomans Ford Frankfort responded

Hi, we regret that your experience at Frankfort Ford fell beneath your standards. We have some high standards for ourselves but apparently, this time we fell short. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (502) 358-9863 and we will do our best to make this better.

May 10, 2023 -

Gary Yeomans Ford Frankfort responded

Thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Frankfort Lincoln. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. If you'd be willing, please contact our Manager at (502) 358-9863. We want to work to make this right and to ensure that your next visit with us provides more positive results. We look forward to hearing from you soon.

April 26, 2023

Excellent service top rated staff. Couldn’t be happier with my new f150 black widow. Thanks so much More

by Ronniewethington
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Will Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Williams
Apr 28, 2023 -

Gary Yeomans Ford Frankfort responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Frankfort Ford and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

Apr 28, 2023 -

Gary Yeomans Ford Frankfort responded

Hi, we appreciate your positive review about your recent experience with us! Please let us know if you have any additional questions about services you received. We're always ready to assist in any concerns you may still have. Thank you for choosing Frankfort Lincoln!

February 22, 2023

Before you shop at Frankfort Ford, I suggest that you look around at the other Ford dealers in the area first. I purchased a vehicle from them in July of 2022. They are the reason car dealers have a bad More

by M. Man
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Will Clark
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The Sales Mgr.
Feb 24, 2023 -

Gary Yeomans Ford Frankfort responded

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (502) 358-9863 and we will do our best to make this better.

December 09, 2022

A job well done. Fast service done well . The works and more tab resolved. Thanks More

by Macondust
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary in service
Dec 12, 2022 -

Gary Yeomans Ford Frankfort responded

Hi, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

November 11, 2022

Please be sure you look your paperwork over carefully before you sign they tell one thing by what they going to give you but on the paperwork it’s all together different signed unsatisfied customer More

by Unsatisfied
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Will Clark
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Gary Yeomans Ford Frankfort responded

Hi, we are disappointed to learn of your experience here at Frankfort Lincoln, but will take this opportunity to improve. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (502) 358-9863 and we will do our best to make this better.

Nov 14, 2022 -

Gary Yeomans Ford Frankfort responded

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (502) 358-9863. We look forward to hearing from you.

Dec 11, 2022 -

Unsatisfied responded

in response to the manger wanting to talk to me about my recent experience with Frankfort Ford Lincoln i called to talk to him i got the same response from him that i got before signed still unsatisfied

October 21, 2022

Original price on Cars. com was 4k below actual price. Dealer blamed cars.com. another snake oil dealership. More

by llunytune
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't know his name.
Oct 24, 2022 -

Gary Yeomans Ford Frankfort responded

Hi, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (502) 358-9863 to share more details about your visit so we can make things right.

Oct 24, 2022 -

llunytune responded

Nothing to make right. Salesman blamed cars.com. Like they set the price. It was a typical used car salesman gimmick. Set it low to draw people. Then raise price. Then settle on slightly lower new price. No thank you. Won't deal with thieves.

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