Gary Yeomans Ford Frankfort

Courteous, Responsive, Knowledgeable I was looking for a new Escape with particular features so I sent an email from the Ford website requesting more information. I didn't expect to get I was looking for a new Escape with particular features so I sent an email from the Ford website requesting more information. I didn't expect to get a personal response! Matt Wolf at Crossroad Ford Lincoln in Frankfort, KY responded the very next day saying he had found the vehicle I wanted in another state. He set up a test drive of a similar vehicle and arranged for my new Escape to be brought to Frankfort. At the dealership I worked with Michael Wainscott who was very courteous, professional and knowledgeable about the car and all the details of the paperwork, etc. Also the man who did all the financing paperwork was very helpful and explained a lot of the details to me. He was very friendly and interesting to talk to. I had been to another Ford dealership in Louisville a few days before and I had to ask someone to show me a car. I don't know if other women have experienced this at car dealerships. It's like you are invisible. Anyway the sales people at Crossroads Ford Lincoln in Frankfort were very responsive, fast, courteous and knowledgeable. I would buy a car there again in a heartbeat and I would highly recommend the dealership to anyone. More

First Time Customer Service was quick and efficient. My wife and I were impressed with cleanliness of dealership and the ease of doing business. This is our first Ford pr Service was quick and efficient. My wife and I were impressed with cleanliness of dealership and the ease of doing business. This is our first Ford product, 2015 Escape Titanium, purchased from Carmax in Lexington. We registered on the Ford Website and we were informed of two open recalls. We stopped by your dealership that day and scheduled an appointment to have both recalls taken care off. We had our tires rotated and the service dept checked our wheel alignment. At the same time, we placed an order for a new set of floor mats. Since our first visit all repairs have been made and floor mats rec'd. Everything was done on schedule as stated. What more could a customer ask for. We shall return. More

Courteous, Professional Care Chris and the service team did a first class job getting me in and out. Chris explained the repair and my options. My 2008 MKX is still running grea Chris and the service team did a first class job getting me in and out. Chris explained the repair and my options. My 2008 MKX is still running great thanks to the Crossroads Service Department. More

First Service Visit Ron picked up our Explorer and took it in for its first service visit. The work was well-done with no extra worry for us. Service all-around was exc Ron picked up our Explorer and took it in for its first service visit. The work was well-done with no extra worry for us. Service all-around was excellent!! More

fast and easy I had a recall on my fusion, I got a Saturday appointment and was in and out with out any trouble. But, all correspondence has my husband Doug's name I had a recall on my fusion, I got a Saturday appointment and was in and out with out any trouble. But, all correspondence has my husband Doug's name on it when it's my car I am Dee More

Great service! Service was excellent. Everyone who walked past as I waited for my vehicle greeted me and asked if I needed anything. A part had to be ordered and ag Service was excellent. Everyone who walked past as I waited for my vehicle greeted me and asked if I needed anything. A part had to be ordered and again everything went as planned. Chris was polite, professional, and helpful. Great service, great employees! More

Crossroads Service department is top notch. My recall repair and service was impeccable, on time and since they are now open Saturdays was convenient for my schedule. My recall repair and service was impeccable, on time and since they are now open Saturdays was convenient for my schedule. More

Service on my 2006 Explorer Michael and Chris are always forth coming with any services my vehicle needs and get it in and out in a timely manner. Very professional young men. Michael and Chris are always forth coming with any services my vehicle needs and get it in and out in a timely manner. Very professional young men. More

Saturday Service I am extremely happy you all opened your service department on Saturday's. So convenient for me. Knowledgeable at the desk and trustful service pers I am extremely happy you all opened your service department on Saturday's. So convenient for me. Knowledgeable at the desk and trustful service personnel. No one else will work on my F150 but me. ` More

Extremely Satisfied The salesman was knowledgeable and friendly. He was able to get me a car with the basic features I was looking for in a new car and more. The discou The salesman was knowledgeable and friendly. He was able to get me a car with the basic features I was looking for in a new car and more. The discounts and the financing were a big plus. More