Gary Smith Ford Inc.

A Courteous and Exceptional Dealership From the minute my husband and I walked into the dealership, I knew we had finally found the right place to buy a car. Every staff member that helped From the minute my husband and I walked into the dealership, I knew we had finally found the right place to buy a car. Every staff member that helped us was very courteous. Tyler Colonna, our sales represennative, was particularly knowledgeable about the vehicle we were interested in, which was a 2010 Toyota Corolla. We had expressed our interest in the vehicle on the phone prior to our visit, and when we arrived, he had the vehicle ready for us to test drive. Mr. Colonna was very friendly and made certain that we walked away with a car that we not only would love, but could also afford as well. In the past, I had always feared the reliability of the vehicles I've owned, but with this car, those fears are gone. This dealership takes particular care of every vehicle that comes onto their lot by checking and replacing all the fluids (e.g., oil, powering steering fluid, etc.), not to mention they put brand New batteries in their cars as well; quite a reassurance for customers like us! We couldn't be more satisfied with our decision to purchase our vehicle through Gary Smith Ford! More

Great car experience At Gary Smith Ford/ James Collette I had went to Hub City first and had a bad experience with Brandon the sales mgr. he treated me like I couldn't buy anything, and then tried getting m I had went to Hub City first and had a bad experience with Brandon the sales mgr. he treated me like I couldn't buy anything, and then tried getting more money from me. Leroy my sales person their referred me to James Collette T Gary Smith Ford. James did an amazing job helping me find my pre owned Certified Ford Escape. Great Job to James Collette More

Ford F-150 Tyler I recently purchased a F-150 from Gary smith from Tyler. And I have to say it was one of the best experiences I have ever had. Tyler was extremely pro I recently purchased a F-150 from Gary smith from Tyler. And I have to say it was one of the best experiences I have ever had. Tyler was extremely professional and highly knowledgable. We only came in to look, but ended up purchasing a ford and would never look back. In fact I traded my BMW in, bale cause this truck was better quality. And the service here was an A++ more than BMW itself. Thank you for the amazing service Tyler and Ford, keep it up. More

Great costumer service Theresa Adcock was awesome! She helped me in every way she could. Put me on the right car for me! I would use her again! Theresa Adcock was awesome! She helped me in every way she could. Put me on the right car for me! I would use her again! More

Great experience for young professional! Thanks to Monique Maher and Mr. Hernandez, I was able to get the car I wanted. I was able to finance the new car with their help and will definitely r Thanks to Monique Maher and Mr. Hernandez, I was able to get the car I wanted. I was able to finance the new car with their help and will definitely recommend this lot to anyone I hear is looking for a new car. Thanks again! More

THANK YOU MS. THERESA! I just bought a 2013 Toyota Tacoma from this dealership and Ms.Theresa was so helpful and made the process so easy. She made sure to get me what I was I just bought a 2013 Toyota Tacoma from this dealership and Ms.Theresa was so helpful and made the process so easy. She made sure to get me what I was looking for and was so sweet. I recommend this dealership to anyone that is looking for a new or used vehicle (: More

Purchased a used F250, great service I purchased a used F250 from this dealership, Monique Maher was the sales rep. She was very helpful through the entire process. I would highly recomme I purchased a used F250 from this dealership, Monique Maher was the sales rep. She was very helpful through the entire process. I would highly recommend her to anyone looking for a new or used vehicle. Steve hernandez handled the paperwork he was very professional and helpful. We stopped at several dealerships and looked at various vehicles, Gary Smith by far had the best and most professional sales reps we dealt with. More

Drew Colon Service Dept. My wifes car lost a cylinder while she was heading to Atlanta. Took to Drew at Service Dept and he arranged for a ride home for her as I was out of to My wifes car lost a cylinder while she was heading to Atlanta. Took to Drew at Service Dept and he arranged for a ride home for her as I was out of town. Received great news that her Mercury Milan was covered under her warranty. Less than 500 Miles left on engine warranty. Drew took great care of keeping us up to date on the repairs and estimated time it would be done. Thanks for your help on this. Kevin Johnston Destin, Fl More

James Collette Rocks!!! I was in the process of looking for a new car that I needed for work. I live in Panama City and had started at the dealerships in that area. I reall I was in the process of looking for a new car that I needed for work. I live in Panama City and had started at the dealerships in that area. I really didn't find anything that I loved that paired up with a salesman that I wanted to work with. I know I can be a little difficult to work with but when I pulled up to Gary Smith Ford in Fort Walton Beach, I met James Collette. He was a new salesman (this was actually his first day on the "sales floor"). He was very patient with running in and out to get keys for half the cars on the lot so I could sit in this one and test drive that one. He was very knowledgeable in answering the many questions that I had about each of the cars and the few questions he could not answer, he was very quick to find someone that could. I love the car I bought from James @ Gary Smith Ford and even though there are other Ford service departments closer to my home, I plan on returning for all of my service work as well. Between my husband and myself, we have owned vehicles from just about every manufacturer but the treatment we received from Gary Smith Ford from the moment we drove on the lot in our 2010 F-150 to the moment we drove off the lot in our new 2016 Focus ST has made us a Ford Family. This is the 2nd vehicle that we have financed through Ford Credit. Our credit rating was not as great this go around due to job losses about 4 years ago that caused some crdit card payment issues. We were a little nervous about the financing on this car. We were never made to feel like anything other than top notch customers. We were able to finance this car through Ford Credit also and got a GREAT interest rate dispite our little credit blunder a few years ago. THANK YOU FORD CREDIT and thank you GARY SMITH FORD for a job well done and a great buying experience. More

Service is a thing of the past Over the last 10 weeks we have had serious problems with various Ford and RV service departments leaving us with the feeling that "service is a thing Over the last 10 weeks we have had serious problems with various Ford and RV service departments leaving us with the feeling that "service is a thing of the past:. Gary Smith's service department has disproved this feeling. Upon arriving in Navarre from Alabama during our cross country trip, the dashboard display read "transmission failed, service now". We waited until Monday morning and having read the reviews for Gary Smith's service department, we called and spoke to Andy Tompitch, the Assistant Service Manager who told us to bring it in and they would take a look at it. We had it towed to the dealer and Andy said they would inspect it either that afternoon or Tuesday morning. Andy then arranged for a rental car that afternoon and a ride over to Hertz to pick it up. We had no sooner gotten back to our Rv when Andy called saying the transmission computer had failed and the car would be repaired as soon as the part came in. The part came in Wednesday morning and we picked up the car before noon at no expense to us. Andy has restored our faith in the service industry and should be commended for his efforts on behalf of his customers. Ron & Cathy Davison More