Gary Smith Ford Inc.

Great customer service James Collette sold us out Certified Pre-Owned 2013 Ford Explorer. He did an excellent job, which made the car buying process quick and smooth. I have James Collette sold us out Certified Pre-Owned 2013 Ford Explorer. He did an excellent job, which made the car buying process quick and smooth. I have no complaints about his customer service. My only complaint is that there were a few minor problems with the car that we noticed within a day of buying it (notbing that effected the engine). James was quick to take care of those problems, but the service department was extremely slow and did not keep us updated on when the special part replacements were coming in. Other than the slow service department, which had nothing to do with our salesman, our experience was wonderful with James, and would recommend him to anyone that wanted to purschase a Ford. More

New ford f-150 I went in to look at trucks to purchase for my husband, who was deployed at the time, as a surprise. I walked in and the exact truck I've been searchi I went in to look at trucks to purchase for my husband, who was deployed at the time, as a surprise. I walked in and the exact truck I've been searching for was on the showroom floor! It was meant to be. Tyler Colonna was my salesman and he took me for a test drive and was very knowledgable about the vehicle. I came back in and sat down with him and worked out some numbers we were both happy with and started the paperwork. As I said before, it was a surprise Christmas present for my husband and everyone at the dealership were such a huge help in providing the right steps to keeping this under wraps. He returned home on December 23 and I gave it to him on Christmas Eve and it couldn't have gone better. Tyler called to see how it all went and it was fun to tell the story and show the video. We also took the truck back for a full detail cleaning after the new year, compliments of Gary Smith detail department. Great experience, great service and a great vehicle!!! Thank you to everyone involved at the dealership and especially to Tyler!!! More

Painless, quick experience Besides getting my insurance situation handled, this was the quickest car transaction I've ever had. Lex helped right from pulling into the lot to che Besides getting my insurance situation handled, this was the quickest car transaction I've ever had. Lex helped right from pulling into the lot to check everything out, to right when I pulled out. Beautiful Ford American car with a great rate. Lex was very helpful and so was the finance rep, I believe his name was John. I'm Glad we stopped at Ford! More

Great Dealership After searching for a new car for quite a while, I decided to purchase my car from here. From the very first time I went here, I worked with the same After searching for a new car for quite a while, I decided to purchase my car from here. From the very first time I went here, I worked with the same salesperson, Lex. He was by far the car salesman that was the best at his job. He listened to what I wanted, suggested a multitude of different cars, and made sure to show me all of the different features each car provided as well as helping me see the differences. Once I decided more specifically which car I wanted, a Ford Explorer, he showed me the ones they had on the lot. I told him what features I liked about each one, and he called me whenever cars came in that he thought I would like. As luck would have it, he found a Ford Explorer that had everything I wanted and a even a little more. He also listened to my price range and did not pressure me into paying more than I wanted to. He was truly able to find me the perfect car for an affordable price. I would suggest him to anyone. More

Good truck great price Pick out the truck I like .the same day I had it took good care of me no problems .days later they check up to see how every thing was .would buy agai Pick out the truck I like .the same day I had it took good care of me no problems .days later they check up to see how every thing was .would buy again from them More

Salesperson ,Monique,was very helpful, Because sales person (Monique) was very helpful explaining the workings of the vehicle and how to set up the features..was also demonstrating the feat Because sales person (Monique) was very helpful explaining the workings of the vehicle and how to set up the features..was also demonstrating the features while on driving demo. The employee working with me Was Monique. More

Great Experience Let me start by saying, like a lot of people, I don't like going to car dealerships (this was my first new vehicle in 13 years). I went in having an i Let me start by saying, like a lot of people, I don't like going to car dealerships (this was my first new vehicle in 13 years). I went in having an idea of what used truck I wanted after shopping online. Unfortunately, the truck was gone, but my salesman, Leroy Worthen, was incredibly helpful and hooked me up with another one. Leroy and James Collette, sales consultant, worked to try to me better financing and a lower price on the vehicle. I left with a Ford Certified F150 for a price I don't think I could have got anywhere else. I will definitely purchase my future vehicles from Gary Smith Ford and I need to personally recommend Leroy and James. They made my car buying experience a pleasant one. More

Our overall experience was Five Star We have bought three trucks from Lex over the past two years. When we met Lex we knew we were in good hands and were dealing with someone who would a We have bought three trucks from Lex over the past two years. When we met Lex we knew we were in good hands and were dealing with someone who would always look out for our best interests. The trucks have all been excellent in performance and quality. When we had one small issue our concerns were met immediately and a meeting was scheduled by Lex with Service Advisor Drew Colon, and Gary Smith as well. Our problem was addressed and solved in quick order. I would highly recommend this dealership and Lex to anyone looking for a vehicle new or used. We will not buy another vehicle from any other dealership or any other salesperson. Thanks again to Lex and the whole team at Gary Smith Ford in Ft. Walton Beach. WE WILL BE BACK!!!! Less Employees dealt with: Lex McLelland More

Awesome To begin with I usually never write reviews. I ONLY read reviews to get an idea of what i'm getting myself into just as everyone else. However, this r To begin with I usually never write reviews. I ONLY read reviews to get an idea of what i'm getting myself into just as everyone else. However, this recent experience with Gary Smith Ford in Ft Walton Beach required me to make an exception and write a review. I'm a first time car buyer and this first time experience was nothing less than great. The two employees that helped me were the saleswoman Theresa and Steve in financing. Theresa was very attentive. I work in the service industry and I deal with thousands of people a year so I have a great deal of understanding on how to deal with guest and costumers. She understood my situation and preferences and she was very instrumental in ensuring that I would be leaving that same day in a new vehicle. She is the sweetest kindest person you'd ever want to do business with. Prior to arriving at Gary Smith Ford I read the reviews about the Dealership. Noticed a lot of good reviews about Steve. After my experience, those reviews did not do him any justice. He's a really great businessman and really really works to get you the best possible situation available. I thanked him a great deal but I don't think I thanked him enough. Readers if you are skeptical about this Dealership, having second thoughts or simply on the verge, take my advice and go. They will take good care of you. -Darryl More

Excellent service! Seamless purchase. I was in the market for a new ford truck. I met James at the dealer. I was under a time crunch, between appointments. James was very courteous and pr I was in the market for a new ford truck. I met James at the dealer. I was under a time crunch, between appointments. James was very courteous and professional. I left shortly with my 2016 Ford Platinum F250!!! Thanks James!! More