Gary Rome Kia

Best car buying experience of my life! Justin was amazing! He went out of his way to get me the exact car I was looking for! He was efficient during the sales and delivery processes, wh Justin was amazing! He went out of his way to get me the exact car I was looking for! He was efficient during the sales and delivery processes, which we really appreciated. The finance department couldn’t have been more efficient! I highly recommend this dealership! More

In my professional opinion, the dealership engaged in deceptive marketing of the used EV sale price. The advertised price automatically assumed the buyer was eligible for state and federal EV tax credit deceptive marketing of the used EV sale price. The advertised price automatically assumed the buyer was eligible for state and federal EV tax credits. The eligibility of the federal rebate was assumed but not confirmed (no question was asked regarding income and the federal EV tax credit was automatically applied by the dealership). While paying 2024 federal taxes, I learned I had to pay back the $4000 to the government. The dealer should have confirmed eligibility verbally to assure the EV credits were applicable. I would not have purchased the vehicle. Additionally, the car had an active recall at the time of the sale. I feel the recall should have been fixed before the car was picked-up (I was in no rush). I brought the car in twice for the recall. First they said they needed 2 hours and didn't have enough time left in the day, then on the second drop off they said they needed 2 days. Dealer does not return calls or e-mails. I have contacted KIA to complain. More

They were very quick did a good job on the car I am happy with the work with the work More

Pleasant staff members, clean and bright facility. Long drive for us but worth it for good customer service. Long drive for us but worth it for good customer service. More

No issues I have no issues with my experience with this dealership at thus time. dealership at thus time. More

Trisden has been working hard to understand my battery issue, and while nothing has been found, he has been pushing corporate engineering for additional tests. He has shown me all the readings of all the issue, and while nothing has been found, he has been pushing corporate engineering for additional tests. He has shown me all the readings of all the sensors, and is very straight forward with me. More

I think the price on the ca was average. I think the dealership could work more on knowing and showing details on the car. Have the car ready when we get there. Had the car a few weeks befor I think the dealership could work more on knowing and showing details on the car. Have the car ready when we get there. Had the car a few weeks before we picked it up and we had to wait over an hour for them to get the car ready. More

John Bruso was very helpful did a very good job John did not rush us and allowed us to make good decisions not rush us and allowed us to make good decisions More

The dealership and its employees are very nice. The atmosphere is very sale orientated and would like to see a more people approach. Affordability should be discussed more. Also when a new vehicle The atmosphere is very sale orientated and would like to see a more people approach. Affordability should be discussed more. Also when a new vehicle is purchased or leased I think the 1st service visit should be free. You insist on the customer bringing the business back to the dealership but it's not necessary. Not to mention having the 1st service visit on the house shows the customer how vested the dealership is on you, the customer.... More

Very disappointed with total delivery of Telluride, 2 small chips in windshield, which I guess they didn’t notice even though they said they replaced new front wipers as well as dime size dimple under pa small chips in windshield, which I guess they didn’t notice even though they said they replaced new front wipers as well as dime size dimple under passenger door handle again not noticed when they detailed car or forgot to tell me about either blemish on a $42900 purchase. Was going to recommend them to a friend, but cannot in good conscience after these items and rushed details of car delivery. I wasn’t even shown where fuel release or how to open fuel door More