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Gary Rome Kia

Enfield, CT

Overview
Employees
Reviews
Vehicles
4.5
940 Reviews
Gary Rome Kia of Enfield offers many automotive products and services to our Enfield area customers. From quality new Kia vehicles to used cars, we know anyone looking for a vehicle in Enfield will likely find what they want at our dealership. We carry a comprehensive line of Kia vehicles, including the Forte, Sorento, Soul, Optima and Sedona, making us a good choice as your Enfield Kia car dealer. Our services include trusted Kia car repair, original Kia parts, and financing to help our customers purchase the car of their dreams. Call Gary Rome Kia of Enfield or come visit us in person. We're conveniently located at 809 Enfield Street and look forward to helping you with your automotive needs.
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809 Enfield Street

Enfield, CT

06082

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Showing 940 reviews

November 20, 2024

It so good my car drives and everyone there is so cute with bright eyes and bushy tails lots of love :) More

by COUGHLINHILARY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Nathan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dangelo Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Zemrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Stevens
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

Gary Rome Kia responded

Hilary, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 19, 2024

I only use them for Emissions but they are always great. Quick, great customer service and friendly staff. They have a great waiting room and plenty of room to relax while you're waiting. I recommend the More

by KIMBEEKAMIKAZE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Front desk was very helpful and prompt and listened to what I said.
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Nov 20, 2024 -

Gary Rome Kia responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gary Rome Kia.

November 10, 2024

JJ was amazing . Helped me with any questions and made it an easy choice to purchase my new 2025 Kia Telluride More

by Roberto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Telesha Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Jackson
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Nov 11, 2024 -

Gary Rome Kia responded

Quality customer service is always our number one priority, and we're happy to hear that JJ met your expectations. Thank you for choosing Gary Rome Kia, we look forward to having you as a valued customer for many years to come!

November 09, 2024

They were awesome. They all were so professional and friendly. They explained all. And washed my car and vacuumed it also. I love that KIA dealership and it was so nice More

by annie.coro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Nathan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Boglisch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Liptak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Zemrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karissa Leduc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Lavelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vanessa Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Gary Rome Kia responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Nov 13, 2024 -

annie.coro responded

A great experience and more companies Should treat their customers like KIA does.

November 09, 2024

Great place to bring you Kia for service. The staff is very friendly and knowledgeable. More

by geovannivzqz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivy Velez
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Nov 11, 2024 -

Gary Rome Kia responded

Thanks for sharing about your experience with Gary Rome Kia. We appreciate your business and hope to see you again soon!

November 06, 2024

Needs customer service training. Marissa is miserable to customers and coworkers. Does not align with the Gary Rome philosophy that is widely advertised. More

by Nicole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marissa, Kay, and a third person- a gentleman who I can not recall his name
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Nov 07, 2024 -

Gary Rome Kia responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to Denise Carr our Customer Service Manager at 413-420-8291 or email at dcarr@garyromeautogroup.com so that we can speak directly. Thanks again.

November 05, 2024

Kay is a rock stat. Easy to deal with and knowledgeable about extended ware covered and very helpful! More

by Patrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kay Davis
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Nov 07, 2024 -

Gary Rome Kia responded

Thank you, Patrick. Quality customer service is always our number one priority, and we're happy to hear that Kay met your expectations. Thank you for choosing Gary Rome Kia. We look forward to having you as one of our valued customers for many more years to come!

November 04, 2024

All of the staff made buying 2 cars very easy. They were all helpful and answered our questions. More

by BLAISN
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
David Nathan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dangelo Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Stevens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2024 -

Gary Rome Kia responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gary Rome Kia.

November 03, 2024

There were a few issues as far as timing with repairs to be made to the truck. Collaborating with another dealership to do the required repairs as part of the sale developed into several time lines being m More

by CAN05
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Martin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Liptak
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Gary Rome Kia responded

Thank you for your business and this review. We're happy to hear Justin, Steve, and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 01, 2024

Overall it was a great experience, very friendly and professional. Justin was so great and got me the car I wanted. More

by Noha Saleh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Nathan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Stevens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2024 -

Gary Rome Kia responded

Noha, Thank you so much for your wonderful review! We are thrilled that Justin had the opportunity to provide you with great service. We thank you for choosing Gary Rome Kia!

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