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Volkswagen Reading - Service Center

Leesport, PA

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126 Reviews

126 Reviews of Volkswagen Reading - Service Center

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May 11, 2020

Update to my review on the engine replacement on my golf R. I was smart this time and took it to my regular mechanic to replace my clutch/flywheel. More than 4 bolts were missing from the trans/diff More

by Thatmk6r
Recommend Dealer
No
Employees Worked With
People from the service dept from the bottom up the ladder
June 10, 2018

Horrible. Run awayyyyyyy! Over 9k spent on a new motor install. 6 months later the valve cover starts leaking. Called service and I was told it would be 3 hours and over $400 t More

by ThatGolfR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not throwing anyone under the bus. They know who they are
March 29, 2018

Poor service and unprofessional management.. Three trips to Vw service for same simple problem to find out they can't fix it... 8 hours of our valuable time waste More

by Heather
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Shaw
Mar 29, 2018 -

Garnet Volkswagen Reading responded

Hi Heather, your vehicle was in a front end collision and previously repaired by an outside body shop. We offered to take a look at the headlamp assembly to see if the housing needs to be replaced, but we were met with an unpleasant response from you. We're not sure why. But, we still assured you that we would be happy to service your vehicle. We wish you all the best with your vehicle, and if we can be of assistance to you please reach out to us. Thank you.

August 08, 2017

Terrible Service!! For just a basic Brake Job It has been over 2 weeks now and i have gotten the run around and my car is still not fixed. I have spent $1700 on a brake job and to try and get my More

by jms4425
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Molly Brenner
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2017 -

Garnet Volkswagen Reading responded

We refunded the customer and delivered her vehicle to her. When asked if there was anything else that we could do to assist, the customer had no requests.

July 21, 2017

Excellent Service Department I would like to comment on the excellent experience I have had with the service department at VW Reading. I have had a few issues with my Golf R rece More

by TonyDusko
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Molly Brenner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex, Josh Shaw
Aug 09, 2017 -

Garnet Volkswagen Reading responded

We're always here to help! Thank you so much for your business!

March 16, 2017

Easy to work with; nice environment Clean space to wait and has necessary amenities. Staff is friendly and will work with you to meet needs. If you work with them they are happy to provi More

by Zack Tempesco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Molly Brenner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Moyer, Ally Stout, Darrel Rodney
May 05, 2017 -

Garnet Volkswagen Reading responded

We hope it's just as clean in here the next time we see you! ;)

March 15, 2017

Great service and dealership. Reading VW is very clean, professional and polite. They are very easy to deal with and we are very pleased with our VW Tiguan's performance and the se More

by KSS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Moyer
May 05, 2017 -

Garnet Volkswagen Reading responded

Hope you're having a blast with you Tiguan!

June 17, 2016

Great as always Let's be honest. I'm lazy and don't feel like changing my own oil which was the purpose of my most recent trip into the dealership. Honestly, I just d More

by artbran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Moyer
June 09, 2016

They take care of you and your care. Yes people are not fond of dealerships. Well from my experience over the years I don't think I have never dealt with a dealership as nice as Reading V More

by xacid480
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Moyer
Jun 14, 2016 -

Garnet Volkswagen Reading responded

Thank you for your patience!

May 14, 2016

a vw owner's travel experience My VW golf has 145K and 20 years behind it. It has performed nicely through the years. Because of it's age I worry when away from home. While stati More

by 97golf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Moyer
May 20, 2016 -

Garnet Volkswagen Reading responded

You have taken such great care of your VW, and it was great to meet you!

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