Garnet Volkswagen Reading

Was looking for a car for my son and things started off rough with a price quoted to me that was $1000 over what was listed on the web site. Really troubled by that and was thinking no way I do business wi rough with a price quoted to me that was $1000 over what was listed on the web site. Really troubled by that and was thinking no way I do business with these guys. Turned out was just a simple mistake as the price had just been reduced, but GM of dealerships got involved. Tells me they take their customer service very seriously. Began working with Alicia Lee who could not have been more helpful. This was a big hike for us so she took additional photos of the car I was interested in to make sure there were no surprises. With the GM overseeing the process, worked out a great deal on a great low mileage car (VW CC). I am no neophyte to the car buying process and grew up in the auto industry with a dad that financed dealers and buyers. So this episode was very illustrative to me and could have ended very differently with me penning a very unhappy review. Clearly from the top down Reading VW is a high integrity dealership that wants to make sure every customer is satisfied. I would highly recommend them (even if you have to drive 80 miles like I did) and Alicia will make sure you leave with a great car at a very fair price. Jeff Hartford MD More

My wife and I purchased a new 2014 Premium Passat and had the pleasure of being taken care by Chris. He was helpful, friendly, and spent a lot of time t the pleasure of being taken care by Chris. He was helpful, friendly, and spent a lot of time teaching us all the bells and whistles about the new vehicle. His follow-up was excellent and was well versed able of all features. I would highly recommend working with Chris and when the time comes again will look him up! More

Great customer service chris was good he helped us find the right car. Service department is great I would recommend this dealership to all friends a the right car. Service department is great I would recommend this dealership to all friends a More

My family has purchased 3 Volkswagens from Chris Brown. In the Reading area, there are several other dealerships and salespeople; however, we always see Chris because we know we will get the absolute best In the Reading area, there are several other dealerships and salespeople; however, we always see Chris because we know we will get the absolute best service. Each time we visit Reading Volkswagen, Chris is genuinely kind and interested in helping us find the car that is best for our needs. Chris spent time with me after hours and regularly kept in contact with me. I am a demanding customer and the car I wanted required a dealer trade; Chris spent hours locating the car I wanted and yet never made me feel like the dealer trade was a hassle. The dealership arranged for a special driver to pick up my vehicle and Chris updated me regarding its whereabouts. When I picked up my car, it was spotless, shiny, and decorated with balloons! Chris was just as excited as I was! Chris patiently explained all the features of my car and even spent time with me as I practiced. He truly made this experience a special milestone in my life. As a result of my incredible experience, I and my family will continue to only see Chris at Reading Volkswagen. Additionally, I will continue to recommend Chris to my family and friends. I can't say enough great things about Chris; if you want an outstanding salesperson and an overall wonderful experience, make sure to see Chris Brown at Reading Volkswagen! More

I just want to start off by saying that my fiancé and I were looking for a second vehicle and were really interested in the Dodge Dart. We went to another dealership and was completely thrown off and and I were looking for a second vehicle and were really interested in the Dodge Dart. We went to another dealership and was completely thrown off and discouraged. When we went to Volkswagen Reading we were greeted by Chris greeted us right away and not only listened to what we wanted but accommodated accordingly. We spent three days there figuring out what we wanted and all three he stayed late for us without batting an eyelash. He helped us stress all of our options and ultimately got us into a car that we loved and got us a great deal on a new Jetta. He showed us all the buttons, test drove with us and was there every step of the way. Not only would I recommend him but also the dealership. Everyone was nice and helpful and just a great atmosphere. Chris did an amazing job and I would go back to him in the future and will refer everyone to him. Pick him and this dealership! More

I received rompt and friendly service on Thursday morning, Jeff Rohrbach made my appointment for me and Nate Krick took me in despite arriving early. morning, Jeff Rohrbach made my appointment for me and Nate Krick took me in despite arriving early. More

I had to leave town and drop off my 2010 VW CC Friday night. Nate and the two other female employees who assisted me over the phone were accommodating. They allowed me to pay over the phone. I had, and s night. Nate and the two other female employees who assisted me over the phone were accommodating. They allowed me to pay over the phone. I had, and still have, the 15% off the 40k mile service coupon on my fridge because I was not able to provide that at the time of payment. Nate was nice enough to factor that into the final bill. Thanks again for making the experience an easy one. Regards, Doug More

The overall buying experience from sales to service was exceptional so far. Its nice to see that the dealership is committed to overall customer satisfaction and it shows. I would highly recommend Volks exceptional so far. Its nice to see that the dealership is committed to overall customer satisfaction and it shows. I would highly recommend Volkswagen of Reading and Blaine to any one. 0 APR, can't beat it. More

My VW was 16 years old and my husband decided he wanted to update to a new car. Chris greeted us on the lot wtih a smile and was very kind and courteous. He quickly understood that I was hesitant to give to update to a new car. Chris greeted us on the lot wtih a smile and was very kind and courteous. He quickly understood that I was hesitant to give up my Cabrio. He asked what we were looking for and pointed us the cars that meeted our criteria. He was knowlegable on each car we looked at and he knew what the different options were on each car. We took a new beetle convertible for a test drive, and he explained many of the gadgets on the car before we left for the drive. During the drive, he further gave us details on the car. My husband was a tough person to deal with but Chris answered all his questions with straight answers and always a smile. His personality was very pleasing and quickly put me at ease with is kindness. He was not a pushy person and understood that we wanted time to consider updating to a new car. I had owned 3 vw's before and did not want to deal with the vw dealer I had previously dealt with, and was very comfortable dealing with Chris at this dealership. He assured me that the service at this dealership would be top-notch, and if I did have any problems he would be there to assist me. We did buy the new beetle. Chris even programed the navatation system with our home address and sync'd the new system with all my telephone numbers from my phone. He even set up the 30 day car check before we left with the new car after going over all the options again. I was confident when I left that I knew where all the buttons were for the wipers, lights, etc. I would recommend Chris to everybody to deal with. He has a calm personality and a great smile! More

After purchasing my new Volkswagen from Chris he continued to show me every feature the of the vehicle all the way down to changing the time. Chris is extremely knowledgable of the vehicles he sells continued to show me every feature the of the vehicle all the way down to changing the time. Chris is extremely knowledgable of the vehicles he sells and I had a great experience working with him. More