Garnet Volkswagen Reading

Great customer service chris was good he helped us find the right car. Service department is great I would recommend this dealership to all friends a the right car. Service department is great I would recommend this dealership to all friends a More

My family has purchased 3 Volkswagens from Chris Brown. In the Reading area, there are several other dealerships and salespeople; however, we always see Chris because we know we will get the absolute best In the Reading area, there are several other dealerships and salespeople; however, we always see Chris because we know we will get the absolute best service. Each time we visit Reading Volkswagen, Chris is genuinely kind and interested in helping us find the car that is best for our needs. Chris spent time with me after hours and regularly kept in contact with me. I am a demanding customer and the car I wanted required a dealer trade; Chris spent hours locating the car I wanted and yet never made me feel like the dealer trade was a hassle. The dealership arranged for a special driver to pick up my vehicle and Chris updated me regarding its whereabouts. When I picked up my car, it was spotless, shiny, and decorated with balloons! Chris was just as excited as I was! Chris patiently explained all the features of my car and even spent time with me as I practiced. He truly made this experience a special milestone in my life. As a result of my incredible experience, I and my family will continue to only see Chris at Reading Volkswagen. Additionally, I will continue to recommend Chris to my family and friends. I can't say enough great things about Chris; if you want an outstanding salesperson and an overall wonderful experience, make sure to see Chris Brown at Reading Volkswagen! More

I just want to start off by saying that my fiancé and I were looking for a second vehicle and were really interested in the Dodge Dart. We went to another dealership and was completely thrown off and and I were looking for a second vehicle and were really interested in the Dodge Dart. We went to another dealership and was completely thrown off and discouraged. When we went to Volkswagen Reading we were greeted by Chris greeted us right away and not only listened to what we wanted but accommodated accordingly. We spent three days there figuring out what we wanted and all three he stayed late for us without batting an eyelash. He helped us stress all of our options and ultimately got us into a car that we loved and got us a great deal on a new Jetta. He showed us all the buttons, test drove with us and was there every step of the way. Not only would I recommend him but also the dealership. Everyone was nice and helpful and just a great atmosphere. Chris did an amazing job and I would go back to him in the future and will refer everyone to him. Pick him and this dealership! More

I received rompt and friendly service on Thursday morning, Jeff Rohrbach made my appointment for me and Nate Krick took me in despite arriving early. morning, Jeff Rohrbach made my appointment for me and Nate Krick took me in despite arriving early. More

I had to leave town and drop off my 2010 VW CC Friday night. Nate and the two other female employees who assisted me over the phone were accommodating. They allowed me to pay over the phone. I had, and s night. Nate and the two other female employees who assisted me over the phone were accommodating. They allowed me to pay over the phone. I had, and still have, the 15% off the 40k mile service coupon on my fridge because I was not able to provide that at the time of payment. Nate was nice enough to factor that into the final bill. Thanks again for making the experience an easy one. Regards, Doug More

The overall buying experience from sales to service was exceptional so far. Its nice to see that the dealership is committed to overall customer satisfaction and it shows. I would highly recommend Volks exceptional so far. Its nice to see that the dealership is committed to overall customer satisfaction and it shows. I would highly recommend Volkswagen of Reading and Blaine to any one. 0 APR, can't beat it. More

My VW was 16 years old and my husband decided he wanted to update to a new car. Chris greeted us on the lot wtih a smile and was very kind and courteous. He quickly understood that I was hesitant to give to update to a new car. Chris greeted us on the lot wtih a smile and was very kind and courteous. He quickly understood that I was hesitant to give up my Cabrio. He asked what we were looking for and pointed us the cars that meeted our criteria. He was knowlegable on each car we looked at and he knew what the different options were on each car. We took a new beetle convertible for a test drive, and he explained many of the gadgets on the car before we left for the drive. During the drive, he further gave us details on the car. My husband was a tough person to deal with but Chris answered all his questions with straight answers and always a smile. His personality was very pleasing and quickly put me at ease with is kindness. He was not a pushy person and understood that we wanted time to consider updating to a new car. I had owned 3 vw's before and did not want to deal with the vw dealer I had previously dealt with, and was very comfortable dealing with Chris at this dealership. He assured me that the service at this dealership would be top-notch, and if I did have any problems he would be there to assist me. We did buy the new beetle. Chris even programed the navatation system with our home address and sync'd the new system with all my telephone numbers from my phone. He even set up the 30 day car check before we left with the new car after going over all the options again. I was confident when I left that I knew where all the buttons were for the wipers, lights, etc. I would recommend Chris to everybody to deal with. He has a calm personality and a great smile! More

After purchasing my new Volkswagen from Chris he continued to show me every feature the of the vehicle all the way down to changing the time. Chris is extremely knowledgable of the vehicles he sells continued to show me every feature the of the vehicle all the way down to changing the time. Chris is extremely knowledgable of the vehicles he sells and I had a great experience working with him. More

At first I was reluctant to take my vehicle to the dealership for the 90,000 mile service and for a check engine light. I knew it would be more expensive because the mechanics are "certified" VW Mecha dealership for the 90,000 mile service and for a check engine light. I knew it would be more expensive because the mechanics are "certified" VW Mechanics which increases the labor rate per hour. Initially I called and talked to someone to arrange for a appointment. I felt like I was getting the run around from that particular individual. I had to call three times to attempt to make the appointment. I got put on hold one time, got a person's voice mail another, and then the line went blank. The next time I was talking to the same individual that was attempting to transfer me at the beginning and now they were attempting to schedule my appointment. The description she gave me seemed like it was only a tire rotation, oil change, and a typical 25 point inspection. The cost was over $200 dollars. I thought there's no way I'm paying that much for that service. So, I attempted to make the appointment for the check engine light, which I had been previously decoded at an Advanced Auto store and I knew it was something to do with the turbo in the car. Again, the explanation of the service was lacking and the price didn't seem reasonable. But I wanted the work to get done right and agreed to the appointment. After thinking it over for about ten or fifteen minutes I decided I'd just take it to my local garage and hope they would be able to trouble shoot the check engine light and also perform the necessary inspections for the 90,000 mile service. So I called back to cancel the appointment. I didn't want to talk to the individual who scheduled my appointment. So, I talked to the administrative assistant. She attempted to transfer me to the individual I had talked to before. Luckily that individual did not pick up. She then asked what she could help me with and I told her I wanted to cancel my appointment. She asked if there were any problems and I recanted what had just transpired with the individual I had previously talked to on the phone. She immediately went into damage control and asked me to reconsider. If I would talk to Nate Krick, the service advisor, he'd be able to give me a detailed breakdown of the service. I was transferred over to Nate and he did give me a detailed breakdown of the service to be performed for both the 90,000 mile service and the check engine light which justified the cost of the service. He also said that he would work with me on the cost of the service for the check engine light, depending on what they found. Nate also apologized for the run around I got earlier. Feeling placated, I made the appointment and brought my car in on the scheduled day. I waited in the lobby for the work to be completed. It took about three hours. I walked around the lot to see what the new vehicles looked like, got a complimentary cup of coffee, bought a snack at the snack machine and watched tv on my iPad, hooked up to there WiFi. Periodically, Nate would stop by to update me on the progress of the work and ask if I needed anything. The administrative assistants also periodically asked if they could get me anything, which was very nice. Finally, the work was all complete, except for the check engine light. The piece that they needed to complete the work wasn't on site and needed to FedEx'ed over the next day. Rather than making me take the car home and then bring it back the next day, Nate offered to give me a loaner car, leave my car there and have it worked on as soon as the part arrived the next day. Nate said he'd call me when the work was done and I could come pick up the car. I thought that was very thoughtful on his part. I got the call the next day and went to pick up my car. Nate went over all the work that had been done and also worked with me on the cost of the repair. I felt it was a fair charge. As long as I'm able to get a detailed explanation of why something is costing a certain amount, I'm alright with paying it and will continue to bring my car back to this dealership. Thanks Nate! More

Pleased with the overall experience at Volkswagen Reading. We looked around and found that the car we selected is the right fit for our needs. Reading. We looked around and found that the car we selected is the right fit for our needs. More