Garnet Volkswagen Reading

When I first decided to start looking for a new car I was terrified and definately no looking forward to it. When I walked into Volkswagen of Reading and met Chris I was immediately put at ease. Because I terrified and definately no looking forward to it. When I walked into Volkswagen of Reading and met Chris I was immediately put at ease. Because I had spoken with him on the phone he knew what I was looking for. He even went and pulled the Volkswagen Jetta SE into the garage so that we could look it over and not be in the cold weather. There was no pressure at all, Chris told me everything I needed to know and answered all of my questions. Once home I knew I didn't need to look any further. Today I traded in my old car and drove off in my very first new car! Chris made the process so easy and without the pressure, it was a great car buying experience! More

Jason was a pleasure to work with. He was pleasant and courteous when he approached us. After welcoming us to the dealership he took the time to listen to what kind of car we were looking for. He explaine courteous when he approached us. After welcoming us to the dealership he took the time to listen to what kind of car we were looking for. He explained the differences in trims and helped find what we were looking for. He definitely helped make the process of leasing a new vehicle a pleasant one. More

This service center has the best service adviser, Nate Krick, and great vehicle technicians, the best ones that I have found in the area. Nate has been incredibly helpful at every turn, both in his commun Krick, and great vehicle technicians, the best ones that I have found in the area. Nate has been incredibly helpful at every turn, both in his communication with me on the status of my vehicle and was considerate of my schedule. As far as the Volkswagen Technicians, they know these cars extremely well and care about yours like it was one of their own. Most of them own their own VW's, one of the guys even has the symbol tattooed on his forearm, if that isn't devotion, I don't know what is. More

I have had a wonderful experience with your dealership. I love my new Jetta. Alecia is great to deal with. It was fantastic in the mini snowstorm we just had this past Tuesday. Thank you for your great c love my new Jetta. Alecia is great to deal with. It was fantastic in the mini snowstorm we just had this past Tuesday. Thank you for your great customer service! More

Chris Brown was awesome to work with. The process started via emails, then through phone calls we worked out a proposal for the purchase of my new car. Through the whole process Chris was friendly, knowledge via emails, then through phone calls we worked out a proposal for the purchase of my new car. Through the whole process Chris was friendly, knowledgeable, and patient. Once I got to the dealership the purchasing process was quick and easy and the whole team at VW of Reading was great. I would recommend Chirs Brown to anyone thinking of buying a new VW More

Chris and his team at Volkswagen of Reading were absolutely awesome to work with. They helped and worked with me to find a great car that was in my price range, and included all of my needs that wer absolutely awesome to work with. They helped and worked with me to find a great car that was in my price range, and included all of my needs that were on my 'wish list'. Chris explained everything in great detail and answered all of my questions. He was personable and very informative about the VW brand, and made the sale possible when I wasn't even looking to sign a lease on that day. Great people and great service!!! More

Chris Brown and the entire Reading VW team are a prime example of how a car dealership should treat their customers. My story starts a few months ago when I was looking for a mini-van to accommodate my g example of how a car dealership should treat their customers. My story starts a few months ago when I was looking for a mini-van to accommodate my growing family. Having been a lifelong member of the VW community, I knew I wanted to stay loyal to the VW brand, but @ the same time; I knew it would be difficult as VW had discontinued its most recent family hauler, the Routan. Chris told my wife and I that they were just about to take shipment of a used Routan in pristine condition. It was the SEL model (top of the line) and out of my price range. But, Chris took it upon himself to make sure that the final price was one which I could afford and even went so far as to answer any and all concerns I may have had about the used vehicle. Bottom line is I need to trust my car dealership and their staff. I can honestly say that I trust Chris Brown and Reading VW. Kudos Boys! More

Overall, Chris Brown was an outstanding sales associate to work with. Also working in the sales industry, I understand the importance of building a relationship and rapport with a customer, while trying to to work with. Also working in the sales industry, I understand the importance of building a relationship and rapport with a customer, while trying to maintain stress that may be associated with customer purchases. Chris was not only very friendly, he was intelligent, relative and hospitable. My entire experience at Volkswagen was excellent. I never felt pressured or intimidated, rather, more informed and comfortable with my first new car purchase. I am 100% happy with my new Passat, and plan on returning to this dealership, and agent if possible, in the future. Thanks again, Chris! More

My sales experience was great! I just took my Tiguan in for it's first service and the service department had me in and out quickly and even gave us a ride over to the shopping plaza across the street! I for it's first service and the service department had me in and out quickly and even gave us a ride over to the shopping plaza across the street! I will continue to go back and recommend them! More

Excellent customer focus and service. Nate Krick and Blaine Hassler went out of their way to ensure everything was explained to me and the work was done to my satisfaction. Blaine Hassler went out of their way to ensure everything was explained to me and the work was done to my satisfaction. More