Garnet Volkswagen Reading

Terrible Service!! For just a basic Brake Job It has been over 2 weeks now and i have gotten the run around and my car is still not fixed. I have spent $1700 on a brake job and to try and get my It has been over 2 weeks now and i have gotten the run around and my car is still not fixed. I have spent $1700 on a brake job and to try and get my head lights sanded and cleaedn so that the headlights actually work. I was called over the weekend and was told my car was finished. I came to pick up the car and come to find out the head lights were not finished and there was a horrible sound coming from my breaks. Back in the rental again!!! 3 days later they call me to tell me that my car is finished. Pick up my car with my BF and my 3 kids. Got in the car and notice the parking light sign came strike 1 again?? On the way home same sounds with breaks! Called dealer to let them know i was turning around and on the way back, Breaks gave out and went through a red light!!! Not sure how to handle this as i am now very frustrated and oh right they dont give out refunds?? Anyone know a good lawyer?? I will be researching lawyers tonight before i show up to the dealer in the morning!! More

Excellent Service Department I would like to comment on the excellent experience I have had with the service department at VW Reading. I have had a few issues with my Golf R rece I would like to comment on the excellent experience I have had with the service department at VW Reading. I have had a few issues with my Golf R recently, and every time, I ask for Alex to work on my car, and Molly is always willing to put him on my car with no problems. She is always super nice and accommodating! Alex knows his stuff and always does great work. I love having a dealership that I trust. This last time, Alex actually took two separate road tests with me to make sure he understood what I was saying was wrong with my car. Alex went out of his way on more than one occasion to get to the bottom of my issues and get it resolved. There should be a mechanic like Alex at every dealership. In addition, Josh, the service manager is willing to sit down and talk to you with respect when it comes to an issue you are having. Josh treats you like he values you as a customer and I appreciate that. Thank you Josh, Alex and Molly. I am glad you are there for my wife and me when we need our VW's serviced. More

Amazing Service Blain and Zac went the extra mile to work out a payment plan that would work best for me. They were extremely helpful every step of the way and explai Blain and Zac went the extra mile to work out a payment plan that would work best for me. They were extremely helpful every step of the way and explained everything in great detail. My experience was so positive that they earned a permanent customer. More

It is a pleasure to deal with Paul and Blaine . Paul goes out of his way to make sure you have everything you need. Very pleasant and super nice. Blaine is a super guy. the reason i go to this deal Paul goes out of his way to make sure you have everything you need. Very pleasant and super nice. Blaine is a super guy. the reason i go to this dealership is the service you get. They make you feel special. More

Knowledgeable, friendly and genuine staff! I would give VW Reading 6 stars if I could! Nick, Zac and Blaine provided fantastic service for both cars I leased from VW Reading. The purchasing pro I would give VW Reading 6 stars if I could! Nick, Zac and Blaine provided fantastic service for both cars I leased from VW Reading. The purchasing process was enjoyable with absolutely no pressure. More

You can get what you want Paul went above and beyond the expected level of service to obtain the specific vehicle that I wanted to purchase. They found a vehicle, arranged to Paul went above and beyond the expected level of service to obtain the specific vehicle that I wanted to purchase. They found a vehicle, arranged to get it here, and kept the vehicle at the lower price. Well done. More

Sales employee Michael Balaz provided excellent service! Sales employee Michael Balaz provided very excellent service! Highly recommend going to Michael for service! I'm very satisfied with my experience at Sales employee Michael Balaz provided very excellent service! Highly recommend going to Michael for service! I'm very satisfied with my experience at Volkswagen of Reading! More

Absolutely phenomenal I was stuck in a bad situation with another vehicle, and it seemed like I would never get out of it. The folks at VW of Reading made the whole process I was stuck in a bad situation with another vehicle, and it seemed like I would never get out of it. The folks at VW of Reading made the whole process so easy and understandable, and were able to save me. I can't thank them enough for what they did for me, and they're the most personable and honest dealership around. I recommend anyone to this dealer for any need. More

Excellent Experience My wife and I leased a new VW Jetta from Paul McDonald and Blaine Hassler @ Reading dealership. We are 'old school' customers...have had our own auto My wife and I leased a new VW Jetta from Paul McDonald and Blaine Hassler @ Reading dealership. We are 'old school' customers...have had our own auto repair business for years,, not the easiest customer's to be 'selling to'. Want to take this opportunity to give superior accolades to these two gentlemen. They are "keepers" for your business in every sense of the word. Thank you! More

Quick and painless I had credit issues they helped me get the car I wanted at a reasonable price would definitely go to this dealership again happy day I had credit issues they helped me get the car I wanted at a reasonable price would definitely go to this dealership again happy day More