Garnet Volkswagen Reading

Lack of after sale service Been waiting to review this dealership since purchasing car end of March 2014 due to questionable assistance from sales team. I got a very good price Been waiting to review this dealership since purchasing car end of March 2014 due to questionable assistance from sales team. I got a very good price on the new car but each time I call for answers to simple questions, I get NO RESPONSE, just promises of a call back that seldom comes. I have gotten at least 25 emails from Reading VW since the purchase but none regarding 30 day check-up or any other preventive service interval information. Lots of requests for me to complete a survey , so here it is. I'm now afraid to take my car for service, fearing poor preventative service as well. I am currently waiting for a return call regarding a burned out interior bulb for 3 days after 3 calls to them. Again, good price: poor customer service. More

Purchase of new VW Jetta GLI Jessica is very knowledgeable about the VW product and she worked with us closely to review all the features of the car during and after our test driv Jessica is very knowledgeable about the VW product and she worked with us closely to review all the features of the car during and after our test drive. Using Truecar made the bargaining process easy and Blaine was fair and honest during the negotiation process. Overall it was an enjoyable car buying experience. More

First new car experience They made our first new car buying experience wonderful. Thanks again. I would highly recommend them. Very helpful, courteous and accepting of our ra They made our first new car buying experience wonderful. Thanks again. I would highly recommend them. Very helpful, courteous and accepting of our rambunctious toddler. More

Nate Krick Always a pleasure working with Nate. I always feel like I am the only person they need to take care of. My VW was demolished due to our barn falling o Always a pleasure working with Nate. I always feel like I am the only person they need to take care of. My VW was demolished due to our barn falling on it and they made our experience with getting my VW on delight after a tragedy. More

Love love loveee. This dealership, out of many that I have visited, was the very best. The two people we dealt with, Jessica Reed and Blaine Hassler, were so very nice This dealership, out of many that I have visited, was the very best. The two people we dealt with, Jessica Reed and Blaine Hassler, were so very nice and helped me get into the very best car at a price I could afford and was reasonable. We spent many hours with them even after closing hours once just to help me get into a car. I would recommend this dealership to anyone and especially Jessica and Blaine. More

Excellent sales!! Just wanted to start by saying that Jason and the entire sales staff is very professional! I came in knew what I wanted and they accommodated me. The Just wanted to start by saying that Jason and the entire sales staff is very professional! I came in knew what I wanted and they accommodated me. The whole process was so quick and easy. Dave in finance along with Blaine really made sure that I was taken care of! Thanks Jason you guys are great at reading vw!!! I will definitely be recommending this dealership to anyone in the market! More

Shining Moment ! ! ! I took a management class a number of years ago for IT Professionals. One of the items on the Agenda was "Creating a Shining Moment". So, what is a sh I took a management class a number of years ago for IT Professionals. One of the items on the Agenda was "Creating a Shining Moment". So, what is a shining moment? It is one of those experiences that stand out, and that you talk to others about. Most people can, and do, tell of countless experiences about bad service. It is not that often, these days, where there is a service level that stands out so far above the normal, that you tell others about it. Well, my wife and I just had one of those moments. We purchased a car from Jason at Volkswagen Reading. Everything was perfect. Car dealers get a "bad rap", generally for good reason, as pushy salespeople. Few people look forward to the process of purchasing a car. They like having the new car, just not the process of getting there. Not to say that I now look forward to that process, but Jason made it easy. No pressure, just constantly looking for a way to get to "YES". Thanks Jason for your service, assistance, and follow-up. More

Finally a new car!!! Jason was a great salesman and answered every question I had and if he was unable to answer he made sure I got it from Blaine. Everyone was very frie Jason was a great salesman and answered every question I had and if he was unable to answer he made sure I got it from Blaine. Everyone was very friendly and professional and at the same time relaxed. I was not pressured into looking at a car I felt I could not afford and let me know that I still was getting a quality car for my price range. After eleven years, I finally got my new car!!! More

PA State Inspection We have been using Reading Volkswagen for several years. The Service department is always polite and goes the extra mile to review with the customer We have been using Reading Volkswagen for several years. The Service department is always polite and goes the extra mile to review with the customer what service has been completed and the overall condition of your vehicle. I highly recommend Reading Volkswagen. More

Great Experience! We bought a 2014 Jetta TDI from Vision in April 2014. We dealt with Alicia Lee for our test drive and was very impressed. When we started talking pric We bought a 2014 Jetta TDI from Vision in April 2014. We dealt with Alicia Lee for our test drive and was very impressed. When we started talking price we dealt with Blaine Hassler who was very persistent ( in a good way) in finding us the right car with the features we wanted. We had shopped around at other dealers but later came back to Blaine because of the good price and we felt he was very trustworthy. After agreeing on the price he looked very hard for our car in the system but to no avail so he ordered one for us. In waiting for our car to come in we dealt with Jessica who was very pleasant and answered all our questions. When our car came in we were anxious to get the car as soon as we could so Blaine arranged for Jason to go over another Jetta with us while ours was being inspected. Jason did a great job of explaining all the features and was very patient with us knowing he would have to do it again with our car when it was ready since we had some different features. When we paid our deposit and the final payment we dealt with Dave Kazmierczak who was very thorough explaining the extended warranty. He was very helpful in making this difficult choice. He had us talk to Chris Rust about all the maintenance issues I had questions about. Chris was also very patient with me and answered all my question and concerns. When we picked up the car Blaine, Jason, and Dave were again very patient with us. When we left they told us to definitely come back so they could explain any feature of the car we wanted to go over again. This has been a great experience and was a pleasure working with all the Vision Family. THANK YOU! More