Garnet Volkswagen Reading

Service vw Great service with good knowledge of the car and issues. Friendly and customer service was excellent . Will service my car during next few years of Great service with good knowledge of the car and issues. Friendly and customer service was excellent . Will service my car during next few years of ownership . More

New Jetta My car wa totaled in a hail storm, I really. wanted a new VW Jetta. I went to Reading VW and was greeted by a friendly staff. After test driving a f My car wa totaled in a hail storm, I really. wanted a new VW Jetta. I went to Reading VW and was greeted by a friendly staff. After test driving a few I settled on a Jetta SE and they searched and found me the exact model and color that I wanted. My experience at Reading VW was the best I''m so happy with my car and so glad I went to Reading VW! More

Quick and courteous response I was attended by Jessica Reed and she is wonderful to work with. She provided me with extensive an detailed information about the car that I was look I was attended by Jessica Reed and she is wonderful to work with. She provided me with extensive an detailed information about the car that I was looking for (VW CC) in a very friendly manner. Jessica is very customer service oriented. Blaine Hassler was also very helpful. They answered all my questions and addressed all my concerns. I pushed hard to get a good price and they went as far as they could but they held their ground in a very polite way. Jessica followed up the following week to send me a copy of my insurance card. In sum, Jessica kept me informed all through the purchasing process. I am a satisfied and happy customer because of Jessica. More

Helpful and friendly I had an issue with some of the service done to my vehicle - while the service was performed quickly and the appointment was scheduled during a good t I had an issue with some of the service done to my vehicle - while the service was performed quickly and the appointment was scheduled during a good time, I felt the issue that addressed did not fix the car's problems - I contacted Chris at the Reading Dealership and he was extremely helpful and provided me with a very acceptable resolution to my concerns. I have always liked the service and environment at this dealership. When this billing issue arose I was confident that it would be handled to my liking. I was correct - the Reading dealership amended the problem perfectly. If I wasn't moving out of state I would continue to go to this dealership for all my needs. More

Warranty service and inspection I had my '10 CC in for a small warranty repair and inspection, the team was courteous and gave updates throughout the whole process. Very professional I had my '10 CC in for a small warranty repair and inspection, the team was courteous and gave updates throughout the whole process. Very professional and clean shop as well. More

GTI 30k service As always, it is a pleasure to work with Reading VW. They go out of their way to be incredibly attentive, positive, connected, pleasant. They are wort As always, it is a pleasure to work with Reading VW. They go out of their way to be incredibly attentive, positive, connected, pleasant. They are worthy of our commitment. More

new car experience every dealership should be like this one everyone treats us so nice I feel like family they always go above and beyond for us come in for service and every dealership should be like this one everyone treats us so nice I feel like family they always go above and beyond for us come in for service and they take us last minute appreciate all you do for us have a good day cindy palmertree More

I appreciate Vision I am so impressed with the friendly, professional customer service I continue to receive at Vision. The staff makes you feel like family! Keeps me com I am so impressed with the friendly, professional customer service I continue to receive at Vision. The staff makes you feel like family! Keeps me coming back. Highly recommend. More

Excelent experience Due to the recent hail storm, we were in need of two vehicles in a short time frame. We went up to test drive several cars. Following the test drives, Due to the recent hail storm, we were in need of two vehicles in a short time frame. We went up to test drive several cars. Following the test drives, we were blown away by the outstanding service provided by Dave and Jason. They were able to set us up with two vehicles that same day with no hassles. They provided excellent options and worked with us. I highly recommend anyone looking for a vehicle to stop at Reading Audi/VW. More

Body Shop This was one of the worst experiences dealing with The Body Shop and Scott. From not returning phone calls to not keeping us informed, it was highly d This was one of the worst experiences dealing with The Body Shop and Scott. From not returning phone calls to not keeping us informed, it was highly disappointing. When we first arrived, after telling us earlier he would have a rental ready for us he did not and luckily Hertz had a car. We had taken our car in a week before the hail storm back May, and while trying to get a hold of Scott for an update, four days after the hail storm he casually mentioned that our car was damaged by the hail. Something I believe someone could have managed a few minutes to call and tell us. I understand other cars were damaged, but I would have appreciated a quick call opposed to a casual mention. There were a total of four times where I had left a message to receive a call back which was never returned. It got the point where I had to contact the General Manager, Bruce, who was finally able to give me answers. Our car was not in our possession due to this work for over 30 days. We had our rental car for 31 days and had to return it early because we could not afford to keep it any longer. Lastly, when my husband was able to pick up the car, Scott, once again casually mentions that our state inspection was due in May 2014, so rather than giving is a quick call and even offering for them to do it while in their possession, he casually mentions it to my husband as he's picking it up. It is now the end of June and my husband has to relinquish his car once again for inspection. Overall, I am so disappointed in this service we received. I had much higher expectations for our service. This car is on lease from VW, and we were going to finance this vehicle after our lease is done next year, but you have lost us as a customer. More