Garnet Volkswagen Reading

Bought a Pre-Owned Chevy Equinox diesel from Brandon. Scheduled to pick up car on Saturday at 1pm and upon arriving had to wait 40 minutes. If we have an appointment things should be ready at the agree Scheduled to pick up car on Saturday at 1pm and upon arriving had to wait 40 minutes. If we have an appointment things should be ready at the agreed time. That being said things went smoothly although their financing rates weren't that competitive. After leaving the dealership and driving for 15 minutes the check engine light came on. We called our sales rep, Brandon, and stated we were bringing car back to have them run a diagnostic to determine what the issue was. (Could be something simple) he spoke with his manage and called me back and said NO don't bring it here our diagnostic tool won't work. Go to Chevy dealership. HE did state that they would help cover cost. I asked him to send that in writing via email which I did receive after two requests. Since that point I have received no follow up calls from this organization, Brandon, no one! The Chevy dealer upon looking at the car noticed the wiper blades were broken, oil had not been changed, nothing had really been done to this car prior to being sold. Additionally after running the diagnostics it turns out the car needed a Catalytic Converter. Quite an expensive fix! The good news: turns out the car has a CPO warranty and everything was covered at no expense to me. VW Reading should have had me bring car back in and taken care of the issue without inconveniencing me. This is a Sub-Par dealership with NO Customer Service who clearly doesn't prepare their preowned vehicles properly More

I had the most professional experience a car dealership. The salesperson Benjamin Raker was excellent. My initial contact was by phone, I wanted to get clarity on a car they had and my trade since the deal The salesperson Benjamin Raker was excellent. My initial contact was by phone, I wanted to get clarity on a car they had and my trade since the dealer was 1.5 hours away and I didn't want to waste my time or theirs. Discussions and email were professional and courteous. The whole process was excellent all the way through financing. If your looking for a honest and professional dealer, visit Reading Volkswagen. More

Just bought our first Volkswagon ever! Tom Smith was so easy to work with and went out of his way to make things go smoothly. Great Service! easy to work with and went out of his way to make things go smoothly. Great Service! More

I Bought a low-mile, used '17 Passat from these guys and I love it. Ben Raker was an awesome salesman; he was professional, knowledgeable, answered all my questions, and helped me into a car that was a bett I love it. Ben Raker was an awesome salesman; he was professional, knowledgeable, answered all my questions, and helped me into a car that was a better fit than what I had originally come in for. Joe the used car manager was helpful too, I guess. He gave me a better deal on my trade in than several other dealerships I visited. I highly recommend these guys, and I love my Passat! More

Went in with high hopes and they fell flat I visited the VW of Reading after being referred there from a friend who has made multiple purchases from this location. I was greeted by Brendan, an I visited the VW of Reading after being referred there from a friend who has made multiple purchases from this location. I was greeted by Brendan, and I explained I had seen the advertisement for the 0% APR for 72 months on the 2020 Atlas. He told me that the dealer had expired and was only for the Cross Sport. I pulled up the website to point out the fine print showing it included the MY19 & MY20 Atlas, EXCLUDING the Cross Sport, which I wasn't interested in to begin with. He said that he didn't have any of the lot but he would look for some models and email me the next day. I said that I would take any color, except red, and that I was looking for a SEL Premium model. He wrote down my information and I never heard from him. It left a sour impression and I took my business to another VW dealership over a hour away. More

Update to my review on the engine replacement on my golf R. I was smart this time and took it to my regular mechanic to replace my clutch/flywheel. More than 4 bolts were missing from the trans/diff R. I was smart this time and took it to my regular mechanic to replace my clutch/flywheel. More than 4 bolts were missing from the trans/diff. Volkswagen Reading was the last place to touch my trans when they pulled it to check the clutch/flywheel. Found a broken plug and a lot of other mistakes. For an over $9,000 job it looks like a 5 year old with his first set of tinker toys repaired my car. More

Drove over 100 miles to buy an Atlas and totally worth it! Contacted Mike Balazs about Atlas advertised on Cars.com. He gave me straight forward information about car and a price worth driving 100 miles for. W Contacted Mike Balazs about Atlas advertised on Cars.com. He gave me straight forward information about car and a price worth driving 100 miles for. When I arrived he had paperwork ready and helped me resolve my title issue for my trade-in. Later I met with Joe Shaw who also helped complete purchase without any pressures, or games. Best car buying experience ever. Thanks again guys, T Johnston More

Horrible. Run awayyyyyyy! Over 9k spent on a new motor install. 6 months later the valve cover starts leaking. Called service and I was told it would be 3 hours and over $400 t Over 9k spent on a new motor install. 6 months later the valve cover starts leaking. Called service and I was told it would be 3 hours and over $400 to fix and that it wasn’t covered under the warranty. So I went and fixed it myself for $39 and a free hour of my time (what the gasket cost). ( other shops quoted me $150) Later on I realized there was a bolt missing to a bracket under the motor. Whatever, I threw the bolt in. 2 weeks after all this non covered nonsense, the cam cradle starts leaking oil. Here we go again. Something else that is not covered. When you spend xxxx near 9k on a new motor shipped from Germany. It should be expected that the leaks and minor repairs be covered. They are not. So if you spend money on a motor replacement. Expect to be nickel and dimed on their follow up work. This is possibly the worst Volkswagen repair shop I have ever dealt with. I am no longer dealing with Volkswagen reading and have decided to go back to the place I oringally bought the car. Other issues I noticed. Heat shield had 1 bolt missing. Other minor bolts and such were missing. It was a job done quick and now I’m worried my 9k brand new motor was installed improperly. More

Absolutely an amazing experience the salesman was awesome. He got me $4000 off the price of my vehicles list price for the exact car I wanted and on top of that he got me a 40,000 mile full power train warrant He got me $4000 off the price of my vehicles list price for the exact car I wanted and on top of that he got me a 40,000 mile full power train warranty and gap insurance. I will definitely recommend and already have recommend everyone I know that is looking for a car to Cody and I won't be going to anyone else for a vehicle in the future. If you are looking for a vehicle ask for Cody every time you won't be disappointed! More

Beat goes on. My satisfaction with this dealership covers the past 5-6 years and has been exceptional on three automobiles I have owned and still own. Service on m My satisfaction with this dealership covers the past 5-6 years and has been exceptional on three automobiles I have owned and still own. Service on my 2010 Golf TDI extended all the way to it's being turned in on the VW BuyBack Program. All was handled very professionally. My overall purchase experience was also at the highest level on the recent purchase of yet another Golf. This location is my choice for everything Volkswagen! More