Garden State Honda

I give this dealership and Alejandro and Dave 5 stars for excellent service!! I could not have had a better experience at this dealership. The patience these two individuals have is incredible. I was blown a excellent service!! I could not have had a better experience at this dealership. The patience these two individuals have is incredible. I was blown away with the personality of these two individuals as well as the atmosphere of the entire dealership and all the other staff members myself and my family interacted with. I would definitely purchase from this dealership and these two dealers again without thinking twice. My family members were also astounded with the level of service at Garden State Honda. Excellent Excellent job alejandro & Dave kuddos to you both!! More

Julio was very professional and friendly. He was knowledgeable and answered all of our questions with patience. Hamad was also just as knowledgeable and friendly and answered our questions. The i knowledgeable and answered all of our questions with patience. Hamad was also just as knowledgeable and friendly and answered our questions. The is our second purchase from Garden State Honda and I don't have a bad word to say. I have already mentioned to family and friends what a good experience we have had. More

Here's the email sent to management, Prior to this meeting my son had met with Johny Beusil, who told him the best deal he could get on this Civic is $2000 total out of pocket and $250/month. (His ori meeting my son had met with Johny Beusil, who told him the best deal he could get on this Civic is $2000 total out of pocket and $250/month. (His original number to my son was $3000 down and $290/month.) Clearly attempting to take advantage of an 18 year old. I then spoke with Maria and then Yule. The email below discusses what happened. Hi Maria, I'm not sure why you would write this to me. I came over to Garden State Honda yesterday and even though you said you would be there, they told me you weren't. Yule called me and had me come in. I have to say my experience with Garden State Honda was very upsetting. I don't think I would ever come back and buy from your company. Too bad because I was ready to buy right away and I even talked up the Civic to someone who works for me but I'll be steering them to another Honda dealership also. You gave me solid numbers you said you could do. I went over those numbers with Yule. He said he could do them also. I even went so far as to have him speak to his manager/credit or whoever ok's the deal and confirm that I can get these numbers. I very specifically mentioned $1000 total out of pocket. Please don't bring up any other fees or costs. He put me on hold for 15 minutes while he deliberated with the manager. I even filled out your credit app online and got pre-approved to make the process quicker. I confirmed with him $17,283 for the Honda Civic LX with Automatic Transmission (orginally quoted as a sedan but I changed to coupe, which is cheaper but I didn't ask for a reduction in price), I confirmed just like you said, if I put $1995 out of pocket it would be $136/month lease. If I go with $1000 total out of pocket it would go up roughly $25/month so I conservatively figured about $30/month which would bring me to $166/month. Yule agreed with these numbers and so did some suppossed manager he talked to for 15 minutes. He said we are all good come on down and get your car! I then before getting off the phone specifically asked again that I wasn't being duped and some manager wasn't going to walk over and say he can't do that deal and offer me another price. AGAIN, Yule said no problem. I came down to GSH and low and behold just like many other sneaky dealerships the bait and switch was on. Yule left us at his desk for another 15-20 minutes while he deliberated with another manager. Finally, the manager comes over and starts mentioning a bunch of fees that need to be added on and so on and so forth and says the absolute best deal he can do is $1000 total our of pocket and $227/month. MUCH higher then expected and quoted by both you and Yule. My time is precious and this type of deception drives me insane. This happened with a Ford dealer years ago on my first explorer. I was upset, left the place and never looked back. I then found a no nonsense dealer I was very happy with leased an explorer and then went back and ended up leasing another explorer from them. I am all about great service and zero deception. Figure that out and I'm yours for life, however, do what GSH does and lose me and any recommendations I will ever make to anyone. Thanks for your time, I'm sorry this was long winded but I appreciate you reading this through if you've actually made it this far. Please pass this on to management if you see fit, it's not really bad against you since you weren't there and I'm mostly pissed at Yuel and the manager. Thanks, More

Julio was very professional. He answered all my questions and was eager to researsh the answer any that wasn't at the tip of his tongue. I have purchased at least nine new cars during my life and he is the o and was eager to researsh the answer any that wasn't at the tip of his tongue. I have purchased at least nine new cars during my life and he is the only salesman that thoroughly explain in detail so mush about the vehicle. Garden State Honda is fortunate have an employee with Julio dedication to detail. More

Julio was very thorough when going over the features of the vehicle. Very funny, outgoing and sweet person, I had a wonderful experience with julio, He seemed very knowledgeable about the car that I purcha the vehicle. Very funny, outgoing and sweet person, I had a wonderful experience with julio, He seemed very knowledgeable about the car that I purchased, and very helpful and attentive to any questions or concerns that I may have had. I would definately request for Julio when upgrading my Honda in 3 years - hopefully he's still with the company. More

I strongly recommend Clifton Honda Dealer. My experience with salesperson Julio Cartagena as well as the Sales Manager Natasha was great. Before I have made the decision to come into this dealer I have also with salesperson Julio Cartagena as well as the Sales Manager Natasha was great. Before I have made the decision to come into this dealer I have also made contact with other dealers on the same date. My experience with other dealers and salespersons were horrible and stressful. I was so discouraged and ready to give up on buying a car from a dealer. I even thought about just buying any used car at a small town dealer and just let it be. But then something inside of me said call Honda in Clifton NJ. I made the call and came in contact with Sales manager Natasha. I spoke to her about how it was becoming so hard and stressful for me to buy a car. Number one because I was not ready to get myself into a 5 years debt and number two because I was willing to use all my money savings to buy a used car in order to avoid a monthly payment. She felt how discouraged I was over the phone when I spoke to her and she encouraged me to come into the dealer and ask for her. She said she was going to make sure I get treated like family. At first I was like....yeah ok...here we go again. These dealers are all about the money...I thought to myself. Well, not this time. When I came into the dealer I immediately met the salesperson Natasha had assigned to work with me to get me a car, but wait...not just a used car like I wanted, but they got me into a new car, a 2013 Honda accord LX. At first when they spoke to me about my payment options in order to be to afford a new car without using all of my savings up front I was like, well, I don't know how you guys are going to do it. I was willing to pay $20, 000 on any used car just like that in order to avoid a monthly payment. It was not until Julio and Natasha together as a team got together and put a deal for me. A deal that I did not believe myself because it sounded too good to be true to me at first. We all know how that saying goes; if it is too good to be true then it is not true. Well this time God blessed me with the right sales people and my car deal was just perfect for me, Thank God. If you would like to meet a great team of professional people who are not just about to make a profit of you and kick you out the dealer door in a rush, then the dealers you need to go too is Clifton Honda and ask for Julio Cartagena and sales manager Natasha. Test this for yourself; you have nothing to lose but a nice car to gain. Thank you Julio and Natasha. God bless you guys~ More

Great buying experience at Garden State Honda. Julio Cartagena was an amazing sales representative. I went there knowing exactly what car I wanted and most of all what I wanted my monthly payments to b Cartagena was an amazing sales representative. I went there knowing exactly what car I wanted and most of all what I wanted my monthly payments to be. Julio was very nice and was able to work out a very good price with his sales manager Alejandro Estremera. They were able to give me a fair price on my trade and work out a low monthly payment on my new vehicle that I was very happy with. They didn't try to sell me any extra features on my new 2013 Honda CRV that I would not use. Julio was very thorough when going over the features of the vehicle. He seemed very knowledgeable about the car that I was purchasing, and very helpful and attentive to any questions or concerns that I may have had. Both Julio and Alejandro made it the best car buying experience I have ever had. Julio is the type of person that wants to build a long term relationship with his customers and goes out of his way to make sure you have a good car buying experience. Everytime a Honda commercial comes on the television my 2 year old son gets excited and tells me that it's our car! I would definitely buy again from them when it's time for another new car. When your ready to buy a Honda, see Julio Cartagena at Garden State Honda. You"ll be glad you did! More

I was originally very happy with the deal that I got from Garden State Honda. This is the second time I was leasing with them and I got the deal that I was looking for. However, two weeks after I turned my c Garden State Honda. This is the second time I was leasing with them and I got the deal that I was looking for. However, two weeks after I turned my car in I received the Inspection report from SGS that said wear and tear was $1032. This seemed like an extremely high number to me considering that there was no damage to my car. I knew that I was covered for $1500 so I thought I was fine. I then received a bill for $661 for excess wear and tear. I then called Honda Financial 5 times and they said that it was billed as a collision so that is why I have to pay that amount. I was not in an accident in that car and even the dealer, Tony, told me that there was no damage to my car. The fifth time I called I was told that since I re-leased with Honda that they could knock 50% off of that amount but I need to talk to the dealership and they can waive the rest. I made multiple phone calls to Garden State Honda and received no reply. I also faxed over the bill and report so they could have the visual of what I was referring to. I then had to go there in person since no one was returning my calls or messages and the only one who seemed to be trying to help me was Hamad Matari. Everyone else told me that I had to call Honda Financial after I told them that I had already done that. This whole experience has made me no longer want to do business with Honda if I now have to pay $661 for a car that had no damage. If the inspection was mandatory, then why was I allowed to turn my car in without it? It seems like a money making scam and I will let others know not to do business with Honda after this. More

We had the most wonderful experience leasing our Honda CRV 2013. Great and fast service, wonderful deal! when we got our car, all the paperwork was done fast, efficiently. Mr. Cartagena explained every CRV 2013. Great and fast service, wonderful deal! when we got our car, all the paperwork was done fast, efficiently. Mr. Cartagena explained everything about our new car and connected everything we needed inside the car. Thank you Garden State Honda!!!! More

This Honda team was Great. From the minute i was greeted at the door until now. I still am treated well when i come to the dealer. Nelson was a great salesman. Described everything about the vehicle i was i at the door until now. I still am treated well when i come to the dealer. Nelson was a great salesman. Described everything about the vehicle i was interseted in and was very friendly. Rolando worked with us to get the price i was comfortable with and was very helpful. Hamad, Great guy, although it was late in the day/early morning (midnight madness sale), he helped me with the paperwork and got me out the door in my new car. I would defenitely recommend friends and family to this dealer as i had a great experience. Good job guys. More