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Garden Grove Kia

Garden Grove, CA

Overview
Employees
Reviews
Vehicles
4.7
3,976 Reviews
What is one of the most frustrating things you have dealt with from new or used car dealerships in the past? One of the most common answers that we hear to this question is pushy sales people, who just wanted to put people in whatever vehicle they can! We wanted to start by telling you that this is absolutely, 100% not the car buying experience you will have here at Garden Grove KIA. We have taken great pride during our years of operation in being a dealership that works with shoppers to find them the car that is a perfect fit for them. If you choose to shop from us, we can guarantee that you will be driving off our lot in a new vehicle that you love, with a smile on your face!
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13731 Harbor Blvd

Garden Grove, CA

92843

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Showing 3,976 reviews

March 30, 2021

Great experience in the Repairs/ Maintenance Service Center. Always friendly. This is my 2nd maintenance visit since buying my new Telluride. Just missed the car wash due to Covid (?) this time. More

by ljd6379
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Fernandez
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Apr 29, 2021 -

Garden Grove Kia responded

Thank you for taking the time to leave us a review! It is always a pleasure to service your Kia Telluride here at Garden Grove Kia, and we will certainly let our team know that you appreciate their help. We also look forward to getting the car wash up and running as soon as it is safe to do so, and we look forward to your next visit!

March 30, 2021

Trying to sell extra and additional service something that it is not a requirement for the miles on my car!! not happy overall with the entire KIA dealer!! More

by JJGARCIA0109
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aldo Orea
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Clarke
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Mosier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Mcgregor, Kadin Espinosa
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Apr 29, 2021 -

Garden Grove Kia responded

We make our suggestions based on what we believe is best for our customers and their vehicles so I'm surprised to see this feedback. Would you please give me a call? I would really appreciate the chance to speak with you directly about what happened here. Thank you, Craig Atchison - Service Manager - 714-823-4949

March 26, 2021

Thank you Jeremy for reaching out. I appreciated the extra effort even though you and the rest of the team were swamped. Our van is running great now! More

by Tim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy
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Mar 26, 2021 -

Garden Grove Kia responded

Thank you for taking the time to review us, Tim! We appreciate your support and are thrilled to hear that Jeremy and the team earned your five-stars. Drive safely, and we hope to see you back at Garden Grove Kia!

March 24, 2021

Nice new and clean. Staff is always very nice and knowledgeable. Looking forward to future visits. Especially when my lease is up and it’s time to upgrade. More

by boundlessrealm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremey?
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Mar 24, 2021 -

Garden Grove Kia responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Garden Grove Kia, and we look forward to your next visit!

March 24, 2021

A very pleasant buying experience. Toshi and his sales team were quick and effecient with their quotes and helping me with my purchase. The finance guy was nice. More

by KATPOVERWATCH12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toshi Saigusa
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Mar 25, 2021 -

Garden Grove Kia responded

Thank you for sharing your positive feedback about Toshi and the team! We are thrilled that we could make your purchase experience easy and enjoyable. Safe travels in your new car! - Garden Grove Kia team

March 24, 2021

Toshi contacted me right away. The car I wanted was available and he followed up immediately after purchasing the car. Thank you for the coffee. More

by QNGNEWSTARORANGE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toshi Saigusa
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Mar 24, 2021 -

Garden Grove Kia responded

We are thrilled that Toshi was so attentive during every part of the purchase process. Thank you for coming to Garden Grove Kia, we appreciate your business. Safe travels in your new car!

March 23, 2021

Appointment was quick. Service people were on time and very friendly. Car wash was not available. I will go back again in about six months. More

by dkcquilter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
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Mar 24, 2021 -

Garden Grove Kia responded

Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that you had such a successful service experience. Drive safely, and we hope to see you again at Garden Grove Kia!

March 22, 2021

Great service. ET was great and took care of everything. He asked me the right questions and determined the right car for me. He was also conscious of my desire to remain outside during the entire sales pro More

by jon.m.cusick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emetrio (E.T.) Torrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Mosier
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Mar 22, 2021 -

Garden Grove Kia responded

Thank you for taking the time to review us, Jon! Customer safety is our top priority, and it is great to hear that this was reflected in your time working with the Garden Grove Kia team. Congratulations on your new vehicle, and enjoy it! We hope to see you again down the road!

March 22, 2021

Friendly, prompt. First time visiting branch because of location and I will be back to service my car here from now on. Thank you :)c More

by Christine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco
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Mar 22, 2021 -

Garden Grove Kia responded

Thank you for taking the time to review us, Christine! We appreciate your business and are thrilled to hear that you had such an exceptional experience working with the Garden Grove Kia team. Drive safely, and we hope to see you again down the road!

March 18, 2021

Great customer service. Toshi Followed up and made sure we were aware of all of the fees and taxes right up front. Genuine conversations and very polite. More

by QNGNEWSTARORANGE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toshi Saigusa
Report | Print
Mar 18, 2021 -

Garden Grove Kia responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you are so confident in the Garden Grove Kia team. Drive safely, and we hope to see you again down the road!

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