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Garden Grove Kia

Garden Grove, CA

Overview
Employees
Reviews
Vehicles
4.7
4,000 Reviews
What is one of the most frustrating things you have dealt with from new or used car dealerships in the past? One of the most common answers that we hear to this question is pushy sales people, who just wanted to put people in whatever vehicle they can! We wanted to start by telling you that this is absolutely, 100% not the car buying experience you will have here at Garden Grove KIA. We have taken great pride during our years of operation in being a dealership that works with shoppers to find them the car that is a perfect fit for them. If you choose to shop from us, we can guarantee that you will be driving off our lot in a new vehicle that you love, with a smile on your face!
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13731 Harbor Blvd

Garden Grove, CA

92843

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Showing 4,000 reviews

April 27, 2021

My car was there fir almost 4 weeks waiting on parts to ship over from Korea. Not once in that time did they call me to update. I called them myself about 5 times to get information. They need to do bett More

by genniblair79
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Service person not listed
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May 12, 2021 -

Garden Grove Kia responded

This is a disappointing review to read, and it certainly doesn't sound like the communicative service we pride ourselves on here. I will be sure to share this feedback with my team, and we will work to improve our attentiveness going forward. If there is anything more you would like to share with me, or if there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, Craig Atchison - Service Manager - 714-823-4949

April 24, 2021

Khristina was amazing; she helped me find exactly the car that I was looking for, and she made the process very exciting. Walked out a very happy customer with a brand new Forte LXS. I would recommend her se More

by bwiitanen26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Khristina Esqueda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Mcgregor
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Apr 26, 2021 -

Garden Grove Kia responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Khristina took good care of you here at Garden Grove Kia, and we will certainly let her know that you appreciate her help. We hope that you continue to enjoy your new Kia Forte LXS!

April 23, 2021

Andrea and Jacob are excellent with Customer Service. They got my part in and scheduled me to come in and have it done. It was finished under the time estimate,which I appreciated. Thanks! More

by ahayoufoundme
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob, Andrea
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Apr 23, 2021 -

Garden Grove Kia responded

We are delighted that our team could exceed your expectations and give you an excellent experience! Thank you for choosing Garden Grove Kia and highlighting the great work of Andrea and Jacob. We hope to see you again!

Apr 23, 2021 -

ahayoufoundme responded

I definitely will be back for any future service needs!

April 22, 2021

Thank you Khristina and team. You guys did a great job helping my grandmother and I get the car we really wanted. You guys are the best! More

by pmussa714
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Khristina Esqueda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Mosier
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Apr 22, 2021 -

Garden Grove Kia responded

Thank you for the great review! We appreciate your support and are thrilled to hear that you and your grandmother had such a successful experience working with Khristina. Drive safely in your new vehicle, and we hope to see you again at Garden Grove Kia!

April 21, 2021

Brian was very helpful and answered all my questions. He was very patient as well the transaction was super fast! Recommend him 100 percent he is amazing More

by lunac087
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Fierros
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Apr 22, 2021 -

Garden Grove Kia responded

We couldn't be happier to hear that Bob delivered an excellent purchase experience! Thank you for your business and your positive review of Garden Grove Kia. We wish you many safe travels in your new car!

April 21, 2021

We’re very happy with Kia K5 GT line, it’s good car! Thanks so much salesman DAN LE, he’s very nice and support us a lot ! More

by KAWAIISUONG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Le
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Apr 21, 2021 -

Garden Grove Kia responded

Thank you for the great review! It is wonderful to hear that you found the right vehicle working with Dan and the team. Drive safely in your new Kia K5 GT-Line, and we hope to see you again at Garden Grove Kia!

April 20, 2021

Justin found car I was looking for without even telling him what i was looking for. Overall happy customer. Price was just right couldn't ask for more. More

by ARUIZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Fernandez
Report | Print
Apr 20, 2021 -

Garden Grove Kia responded

Customer satisfaction is our highest priority so we are thrilled to see this feedback. Thank you for trusting this purchase with Garden Grove Kia! We hope that you continue to enjoy your new vehicle.

April 20, 2021

Brian Fierros has great customer service and got me into a new car at a great price..He made the process feel fast and easy. More

by starrrobert2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Mcgregor, Brian Fierros
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Apr 20, 2021 -

Garden Grove Kia responded

We are delighted to hear that Brian made it easy for you to get into your new car. Congratulations! Our team at Garden Grove Kia is grateful for your business and kind review.

April 20, 2021

Everybody at Garden Grove Kia was very friendly and nice to me and my wife, they really assist us and help us especially Khristina who the one We deal with! She is Awesome! More

by rsdigital2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Khristina Esqueda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Mcgregor
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Apr 20, 2021 -

Garden Grove Kia responded

Thank you so much for trusting Garden Grove Kia with your business! We love to hear that Khristina helped you and your wife find the right vehicle for you. Congratulations and safe driving!

April 17, 2021

Todo el servicio fue muy bueno, Luis Mendoza siempre es muy atento y ayuda mucho a resolver los problemas. Solamente tengo para quejarme sobre la persona hispana que no recuerdo su nombre, que recibe a l More

by GUILLERMO FURLONG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza 5 stars
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Apr 29, 2021 -

Garden Grove Kia responded

Guillermo - Muchas gracias por la reseña. Mientras es excelente oír que Luis le ayudó con su vehículo, su otro comentario es muy decepcionante para leer. Queremos lo mejor para nuestros clientes y nunca es nuestra intención para incomodarlos. Le aseguro que hablaré con mi equipo para que podamos mejorar nuestras practicas en el futuro. Si hay algo más que pueda hacer para asistirle, por favor no dude en llamarme. Gracias, Craig Atchison - Service Manager - 714-823-4949

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