Garden Grove Kia

Tony Nguyen: - My husband and I had a bad experience Tony Nguyen: - My husband and I had a bad experience with this person. He may be somehow accommodating to us as we entered the sales area, eventually Tony Nguyen: - My husband and I had a bad experience with this person. He may be somehow accommodating to us as we entered the sales area, eventually his attitude became negative and really unpleasant. He was just sitting the whole time of our deal with his supervisor, he never expressed his thoughts and he did nothing. We didnt even dealt with him for 15mins. - The floor manager, Pete Violi, was the one who did the negotiating with us. He was very welcoming and knows how to listen to what our heart's desires when it comes to terms and payments. As we reached the end of our conversation/deals, we just didnt agree. My husband and I agreed that we will reconsider and come back again supposedly the following week because Pete was very nice and listening to us as we express what we want. - Before we left, Tony came and DEMANDED us to sit down as he expressed his irritation about the figures we were asking from Pete. I told Tony that I have to go the restroom because it was a long discussion and I really need to pee. But Tony demanded me as well to sit down before I go to their restroom. (Don't I have the right to excuse myself first before I return to whatever conversation we are supposed to talk about?) As Tony's initial question which have firm tone of voice: "where on earth you got those prices, you are impossible, you tell me right now! you wasted my 2-3hours of discussing and you aren't getting anything?" My husband and I were composed to explain to him that it was a marital decision and agreed expenses, but he continued to insult us and kept insisting that we have to give him a proper excuse why we are not buying a car from their dealership. We continuously responded to him and said: "Tony, I believe you don't have the right to do this to us, my husband and I still need to talk about what we discussed with Pete at home and then we will call you." After we said this, we stood up and tried to hit the restroom because he held us for more than 20mins on this issue. - I saw Pete heading back to his office and I called his attention and I was freaking out already inside the dealership because I am badly insulted by his representative, Tony. I expressed my emotions and Pete promised me to do something about it. He sent Tony to his office as he continuously talked to me and my husband to pacify what Tony made us feel. We were furious as we leave the dealership. So my husband and I decided not to buy from them and never come back! Pete is a good personnel to talk to when it comes to Sales. He was honest, but his representative... he is questionable! He has a negative attitude! More

Rude people. If they can't sell you a car they want you out. The salesman sat in the managers office and waited for us to leave. (JAE) doesn't know how to sell. MANAGER=RUDE! out. The salesman sat in the managers office and waited for us to leave. (JAE) doesn't know how to sell. MANAGER=RUDE! More

after I had signed for 2011 Sorento, they had increased my interest rate and ruined my credit after threatening me that if I didn't resign the contract with the increased rate. Also, this had happened onl my interest rate and ruined my credit after threatening me that if I didn't resign the contract with the increased rate. Also, this had happened only AFTER I had taken the consumer survey. What Crooks!!! More

Of all the KIA dealers in Orange County (and we visited them all!) Garden Grove KIA didn't play the typical dealerships games, jacking up prices, playing good guy/bad guy games, trying to sell you what you them all!) Garden Grove KIA didn't play the typical dealerships games, jacking up prices, playing good guy/bad guy games, trying to sell you what you didn't want, etc. The other dealers ignored you, one KIA dealer had brochures that were 3 year old! Come on! And cobwebs and dusty buildings. John was our salesguy, no pressure, friendly, very knowledgable and no pressure. He let us stroll around for about an hour checking out all the models and colors. We settled on a 2011 KIA Sorento SX, and when it came time to sit down and negotiate, all he did was ask us what we wanted to pay, we already knew what was a good deal..and made a pretty low offer which included tax and license. He took it to the bass and we bought ourselves a KIA for around $2500.00 LESS that the other dealers prices! Color me happy! And if you haven't considered a KIA, be aware that this is not your grandpa's KIA! There are great looking, well built, powerful, smooth, full of features and loaded with value cars. J.D.Powers and many car magazines have praised the all new KIA's and awarded them a lot of awards for safety and the ton of standard equipment, as well as the new designs from the award winning German design guy who used to work for VW/Audi! The 100,000 mile drivetrain warranty is just icing on the cake! More

Very nice Guy gave me a great price and even went out of the way to get the color and options I asked for. the way to get the color and options I asked for. More

I went to Garden Grove Kia and I bought a 2010 Kia Forte EX for $2500 below dealer's invoice. In addition I got another $1500 cash back from the manufacturer for a total of $4000 savings. The Garden Grove K EX for $2500 below dealer's invoice. In addition I got another $1500 cash back from the manufacturer for a total of $4000 savings. The Garden Grove Kia staff were so nice that they also included rear spoiler(valued at over $300), a cargo mat(valued $80) and floor mats at no charge! I was treated like royalty for my cash purchase. Thank you Danny, Enrique, sales manager and other Garden Grove Kia staff for your professionalism and great service. I am already planning to go back in three months to purchase a Kia Soul and I am also refering my friends to visit the dealership. They described all details thoughroughly and very professional. Thank you Kia of Garden Grove for the pleasant experience. More