Garden Grove Kia

Always very professional, high quality workmanship, very prompt, with this service less than what they scheduled me for. Communication is always great, and they kept me informed during the process. prompt, with this service less than what they scheduled me for. Communication is always great, and they kept me informed during the process. More

The waiting room is nice and they update you on the service and how long it's going to take. I also like the complimentary car wash. service and how long it's going to take. I also like the complimentary car wash. More

Excellent at providing service and follow-up with recalls, but the wait time is a bit longer than I expected. recalls, but the wait time is a bit longer than I expected. More

Excellent customer service. Friendly, good humor. Fast customer service. Like the waiting room for the customers. Friendly, good humor. Fast customer service. Like the waiting room for the customers. More

I came to garden grove kia for routine maintenance like usual, everything went good like usual. usual, everything went good like usual. More

I always ask for Christopher to service my car. I worry a lot and has no issue explaining it over to help ease my mind. It’s my first time being consistent to a dealership to service my car. I usua I worry a lot and has no issue explaining it over to help ease my mind. It’s my first time being consistent to a dealership to service my car. I usually hop to another dealership when I get bad service. More

As always Luis Mendoza delivers. He is the person you go to if you want quality service, exceptional customer interaction, and you have the highest expectations. He is the reason I He is the person you go to if you want quality service, exceptional customer interaction, and you have the highest expectations. He is the reason I keep coming to Garden Grove Kia time and again. He is extremely attentive and is keen on details. Thank you as always. More

I recently purchased a Kia EV9 from Kia Garden Grove, and while there were some disappointing issues with the vehicle itself, the service and staff have been outstanding. After taking delivery, we discove while there were some disappointing issues with the vehicle itself, the service and staff have been outstanding. After taking delivery, we discovered that the AC was not working, there was a significant dent in the fender that had been missed, and the vehicle was not as clean as I would have expected. Needless to say, that was frustrating and took away from the excitement of getting the car. That said, Kia Garden Grove has gone above and beyond to make things right. They provided a loaner vehicle, arranged to have the dent repaired, fixed the AC issue, and even delivered the EV9 back to me while picking up the loaner on the return trip. The staff has been professional, responsive, and genuinely helpful throughout the process. I am still bummed about the initial condition of the EV9, but I really appreciate how they handled the situation and stood behind the customer experience. Overall, amazing service and a great team. I would just hope the vehicle inspection and delivery prep process improves so future customers don’t run into the same issues. More

Mitch got me in quickly and Sophannara finished the maintenance accurately and in a timely matter. Mitch did a good job explaining the next maintenance at 30k. maintenance accurately and in a timely matter. Mitch did a good job explaining the next maintenance at 30k. More

I had an amazing experience at Kia Garden Grove thanks to Tony. Even though my service took a little longer than originally expected, Tony was incredibly professional and apologetic about the wait. He kept m Tony. Even though my service took a little longer than originally expected, Tony was incredibly professional and apologetic about the wait. He kept me updated throughout the process and went out of his way to make sure I felt comfortable and well-taken care of. It’s rare to find such great customer service—Tony is definitely the person to see! More