Garden Grove Hyundai

Unscrupulous Was in contact with dealership via phone and text. Confirmed w salesperson out the door cost. Accessories were made known and was assured by salespers Was in contact with dealership via phone and text. Confirmed w salesperson out the door cost. Accessories were made known and was assured by salesperson that they would not add to the vehicle cost which was confirmed via text message. It was made clear that I would be travelling 2.5hrs to the dealership and to expect no surprises. This was a Saturday. In the dealership, sales manager is brought over and states that the price that was confirmed by the salesperson did not include the accessories. During discussion, this sales manager acted very odd. When presenting me with papers to look at with his scribbles, he kept both his hands on it attempting to prevent me from showing it to a buddy of mine who was with me. This happened multiple times. I would move it towards my buddy, sales manager tightened his grip and would try to move it back. At the end of it, I maintained that the price verified with the salesperson should be honored. Sales manager refused, so we left the dealership. This sales manager needs some interpersonal communication training and formal counseling on scrupulous business practices. Also, the salespeople should not/cannot confirm any prices since apparently they hold no power. Overall, wasted an entire day. Avoid this dealership. More

Transparency This dealership adds $997 of accessories to the advertised price when you get to the dealer. They add nitrogen to the tires and add a cheap system lik This dealership adds $997 of accessories to the advertised price when you get to the dealer. They add nitrogen to the tires and add a cheap system like the old lojack you have no choice but to buy these if you buy the car. The top sales point was it will lower your insurance rate. Well I checked and it would lower my monthly cost by $1.18 wow. The other excuse they gave for the $997 price increase was everyone does it meaning other dealers. Be aware advertised price is $997 lower than actual price. If they were honest with their pricing no gimmets I would have bought the car. More

Horrible Experience - AVOID THIS DEALER DO NOT GO TO THIS DEALER! I have never been so disrespected in my entire life, these people are absolutely horrible. They lie to you to get you to c DO NOT GO TO THIS DEALER! I have never been so disrespected in my entire life, these people are absolutely horrible. They lie to you to get you to come in then basically tell you to "xxxx off" when you get upset that they can't even come close to what they promised you through email AND on the phone. I was conned into driving down there from Glendale (at least 1.5 hour drive each way) because they told me they could give me the car I wanted at the price I asked for. After receiving an email that said "Yes, my boss said let's make a deal. When can you be here?" in response to all of the stipulations I had, I called this morning to confirm the details and that the car was in fact there. Upon arrival they couldn't even find the car and then found out that it had been sold two days prior. Then they tell me they can't giving me the price they told me through email and on the phone on another car because they were never able to do that price in the first place. I was suppose to go to another dealer further away that offered a slightly better deal, but not on the color I wanted which is why I called Garden Grove to make sure the deal was confirmed and the car available. So I drove down there TWICE to be screwed over and they didn't even have the decency to give me a gas card for my trouble since I wasted a lot of time and money getting to them just to be lied too and verbally offended (I do believe they treated me this way because I'm a woman). They also claim they have all 5 star reviews and are the #1 dealer in the area, LIES. Please read other recent reviews to know how truly awful they are. SAVE YOUR TIME AND MONEY AND AVOID THIS DEALER AT ALL COSTS. More

Best Hyundia dealership This place never lets me down. My expectations were exceeded and the staff genuinely want to help you! Third car purchased here and I plan to keep com This place never lets me down. My expectations were exceeded and the staff genuinely want to help you! Third car purchased here and I plan to keep coming back. More

Excellent Experience I would highly recommend Russell Westbrook Huyandi, the staff was very professional and friendly and the process of purchasing my car was smooth and e I would highly recommend Russell Westbrook Huyandi, the staff was very professional and friendly and the process of purchasing my car was smooth and effortless, More