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Garden Grove Hyundai
Garden Grove, CA
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This dealership is OVERCHARGING and are ABSOULTELY NON-RESPONSIVE to CUSTOMER COMPLAINTS Took my ELECTRIC IONIQUE 2019 there for service. 1. They did not give me an estimate when I dropped the NON-RESPONSIVE to CUSTOMER COMPLAINTS Took my ELECTRIC IONIQUE 2019 there for service. 1. They did not give me an estimate when I dropped the car. Said they will call with one. Never did. 2. Told me car will be ready in 2 days because they needed parts for re-calls. When I called back in 2 days I was told they don't have the car...service rep asked me twice if I was sure I dropped the car with them because he was not finding it in their system. Took them half a day to find it ...in their own parking lot. 3. When I finally picked up the car after 3 days, they gave me a bill for $500. The bill was NOT ITEMIZED. I asked for an itemized bill. Was told they don't have one. Initially I was told the service only involves replacing the battery coolant, cabin air filter replacement and tire rotation. I have had major service done on ICE cars (involving engine and transmission oil changes plus filters) for less than that. 4. One of the services "performed" was tire inspection and rotation. The next morning after I picked up my car from them , when I started driving the CHECK TIRE light came on. When I checked the tire pressure, ALL TIRES WERE LOW BY 6 PSI or more. They obviously never inspected the tire pressure. 5. Asked to speak with Kevin, the service assistant who was responsible for the car, in order to get an itemized bill. TWO weeks have gone by...no response from Kevin After one week I called the dealership and asked to talk to the GM. Another week went by, still no contact from them. I called a couple other dealerships, and was quoted $210 for this service. More
0 Star -Steering wheel made noise on an Elentra 2013 - 0 Star - Steering wheel made noise on an Elentra 2013 - Chris the adviser without checking said would take 3 hrs to diagnose- he said could be coupli 0 Star - Steering wheel made noise on an Elentra 2013 - Chris the adviser without checking said would take 3 hrs to diagnose- he said could be coupling issue and there would be a $225 for the diagnostic- the car has only 48k miles - I asked if it’d be under warranty - he said he doesn’t know but if it’s not I would be charged for diagnostic fee. Don’t bother try to call the general manager Ken Smirz as listed- the call got transferred and no one picked up ;-((( I guessed aa previous bad reviews were true! More
This service dept is one of the most unpleasant & overcharging dealerships I visited for my Hyundai's over the years. Not honoring the service coupon it sent & charging for twice the number of hours overcharging dealerships I visited for my Hyundai's over the years. Not honoring the service coupon it sent & charging for twice the number of hours for services while the vehicle was in for a few hours. I even started suspecting if the actually performed the work listed on the invoice. It is totally different experience from that at Northern CA dealers where I moved from. I would consider going to another location. More
They will overcharge you! Took in for oil change they said I needed 60K service which would cost $2600 to do. Thought that sounded way to high, HB dealership did it for $500. When I said no to the $260 said I needed 60K service which would cost $2600 to do. Thought that sounded way to high, HB dealership did it for $500. When I said no to the $2600 the service person was rude. I wanted to talk to manager about trying to be overcharged by so much, but he was too busy to talk to me and never returned any of my phone calls. This dealership will rip you off! Be careful of them scamming you! More
Zero STAR! I went to service department for my Santa Fe 2015 engine noise and oil consumption at 9:30 am on 4/6/21. My service adviser, Norma told me the technician needs time to find out the problem, and 2015 engine noise and oil consumption at 9:30 am on 4/6/21. My service adviser, Norma told me the technician needs time to find out the problem, and I just came back home. She called me around 6 pm and gave information that my car's engine cilinder head should be replaced. She told me that the reapir service will be covered by warranty and taken about 1~2 weeks since it is major job. She said the dealer does not have any available rent car. OK. I undersood it was already 6 pm. No problem. Next day (4/7/21), I and my wife called to the service department around 11am~12pm. We talked to Norma (my serivce adviser), David (service manager) we rellay need a rent car for work and my kids riding. They said the rent car is still unavailalbe, but the car will be available late afternoon or tomorrow. On 4/8/21, the rent car was still unavailable. I went to service depratment and pick up my Santa Fe (still has engine problem) for my work and kids riding. I requested to Norma that give me a call whenever the rent car is available. She mentiend that the rent car will be prepared by tomorrow at least. Now, today, 4:25pm 4/9/21, the rent car is still unavailable. I contacted Norma and rent department. Nobody knows when the rent car will be available. I have three Hyundai cars (Elantra 2012, Santa Fe 2015, Sonata 2018). I like Hyundai and my cars. I strongly believe Hyundai cars' quality are getting better everyday, However, this dealer service is getting worse (I used this dealer service since 2012). I accept and understand that any car has problem whether is majer or minor job. But this dealer's service unacceptable. I do not think they can finish this engine repair in two weeks. Probably, this service will be my last one in this dealer. [Update] I scored 0 star for this dealer service on 4/9/21. The general manager (I am sorry but I cannot remember his name) called me around 6:50 pm on 4/9/21 Friday to follow up my survey score. He promised that the rent car will be prepared by 10 am on 4/10/21. After the phone conversation with him, Norma (my service advisor) also called and told me that the rent car will be prepared and the rent department will call me around 10 am on 4/10/21. But.... today is 4/12/21 (10:31am). The rent car is still not available. I left a message and my phone number to Norma around 9:07 am. No return call yet. No car yet. I do know what I have to do. Maybe I should go another dealer for my repair service. More
I had an appointment with Brandon to see a used Camry that was a unbelievable deal. I had ask him that the deal was too good to be true and why was there so many negative reviews, he reassured me that he that was a unbelievable deal. I had ask him that the deal was too good to be true and why was there so many negative reviews, he reassured me that he was the real deal and people never add positive reviews blah blah blah. I get to my appointment and of course the car had just been sold. We leave. A few days later Brandon emails my husband (we have different last names) asking him if he’s interested in seeing the SAME CAMRY !! If that’s not a bait and switch and don’t know what is. Scam scam scam !! More
They put a low price on line just to bump it up by $4500 when u get there, then they try and negotiate. Horrible service nothing but salespersons that have absolutely no power. Worse experience I've had. Th when u get there, then they try and negotiate. Horrible service nothing but salespersons that have absolutely no power. Worse experience I've had. Then they try and call you after you leave and still don't give you the advertised price! If your looking for a hyundai go to Tustin Hyundai no games played over there! Same price as on line! Talk to Rooben he helped me, great experience 👍. Very easy did everything almost on line! Tustin Hyundai if you want a great experience More
16 hours ago-Editthis place is a joke went in for for a 16 hours ago-Edit this place is a joke went in for for a car on there site priced at 11,642 tried to pull some bs on me ran my credit with out permis 16 hours ago-Edit this place is a joke went in for for a car on there site priced at 11,642 tried to pull some bs on me ran my credit with out permission i came in already financed threw my bank trying selling me all kinds of extras after i told them 5 times i don't want it 5k in extras like really ? that like half the price of the car at the end tried telling me they had what's called hard extras that i cant decline like nitro in the tires really i cant decline the most abundant substance on the planet literally try selling air i love the cars not the ruthless salesman that wasted my time on what should of been a easy sale but the do this on there lost leader cars to basically make it same its not a fake ad but the end of the day its exactly that buyer beware... adding to post after i was lied to about running my credit even though i asked them not to because i was already financed the manager said they don't they just look at it. even tried to get me to sign a paper saying they did i refused to sign it i get notified they did run it i called to complain he said i was a pain in the butt and should complain to channel 13 said he never told me that and i was the liar and refused to patch me to the general manager to leave a message also tried telling me calls recorded well if so that's against the law state of California has a 2 person consent law which i didn't give permission so either another lie from him or doing some thing illegal this is by far the worst dealer i have ever been to they basically lied lost a sale because they wanted to charge for air they lost my trust and sale and better yet lost a second sale because my friend was going to buy from them the very next day a new car at that i really dont give bad reviews but hey shoe fits it needs to be done to want others More
All they care about is getting a commitment. Not about what the customer wants. They wouldn’t give me any numbers and told me 5 or 6 times they would find out if it was certified presented and never did. what the customer wants. They wouldn’t give me any numbers and told me 5 or 6 times they would find out if it was certified presented and never did. The sales guy couldn’t even answer any of my Qustions about the car. More