Garden Grove Hyundai

This is an updated review of the Warranty repair of my 2021 Hyundai Sonata here. I waited about 9 months to get my car, but the day I picked it up, I had to wait another 7 hours to simply wait for a car w 2021 Hyundai Sonata here. I waited about 9 months to get my car, but the day I picked it up, I had to wait another 7 hours to simply wait for a car wash without being able to do anything. I was even late for my work, so I had to explain everything happened here. In addition to that, after I got my car, I figured out that the cap that covers the key hole on the handle is gone, so I asked them where it is. It ended up being lost, so they told me that they ordered it and will arrive at my residence by Wednesday. Today is Thursday, and it did not arrive, so I called there today to locate the cap, and they have no idea what I am talking about, and they told me to wait for a call back after they locate it, but I have not received any call back for about 3 hours. I do not know how to explain how I feel, but one thing I can say is that I do not know if I will ever trust Hyundai anymore. They are being totally irresponsible for their own fault. All I wanted is the location of the part that was not even supposed to be removed from the car, and they are treating me really poorly. More

Had an appointment with Amir today to buy one of 2 pre-owned Santa Fe's that were online. When I arrived they claimed Amir was busy with another customer. So we were given to Omar. Omar had his own pre-owned Santa Fe's that were online. When I arrived they claimed Amir was busy with another customer. So we were given to Omar. Omar had his own agenda and I had text dialog between myself and Amir regarding pricing "wiggly room" on the 2 cars I was interested in. Omar was very frustrated because my wife was putting him on the spot when he would try to convince us to pay $ 10,0000 more than the printed price for the exact same car listed online, which I had a check in hand to pay cash on the spot!!! BTW, after asking to speak face-to- face with Amir, Omar would step away then come back without Amir, but claimed he had spoke to him and their boss? Omar even stated that he figured Amir misled me on the car pricing??? My wife told him that we had an appt. at the Anaheim branch of Russell Westbrook hyundai to look at some specific cars over there. My wife and I walked out as we witnessed Omar rip up the paperwork he generated for a possible sale, and angrily throw in a nearby trashcan. This guy was totally unprofessional and showed signs of a spoiled child who did not get things his way!!!! As we pulled out of out parking spot. Amir finally appeared running up to our car asking us how we did?? He said he is the floor manager at Garden Grove Hyundai. BTW, for Memorial day weekend. There were no customers but alot of salesman standing around the dealership? We went to the Anaheim branch for our appt. with the very professional Cliff. That location was packed with buying customers. Customers sitting in all their lounges waiting for a salesman to write up their new car sales. Cliff and I discussed my car options, he started my new car paperwork, bought me dinner while my new 2022 car was being prepped and detailed. This branch was so busy that they were calling in additional finance people to help with the sales and processing of all the car sales they were generating this 1st of a 3 day holiday weekend. Everyone was pleasant as they were closing our sale and many others simultaneously. A pleasant experience over the dead branch in Garden Grove. Thank you Cliff!! More

There are a million dealerships in Orange County Area, highly recommend shopping elsewhere. We love the car but the process in getting it was painful but not nearly as painful as having to bring it back i highly recommend shopping elsewhere. We love the car but the process in getting it was painful but not nearly as painful as having to bring it back in to get service done on a promised feature at the time of sale. because it was agreed upon at time of sales our sales guy was supposed to be contact person. The problem with this is common questions like how long will install take? and is there access to a loaner to get to work while service is being done? could not be answered and relaying on a call back was futile. Luckily we had service managers info to contact him from the sale. We arranged for car to be dropped off and car worked on first the next morning. A loaner would be provided. Dropping our vehicle off and getting loaner took almost an hour, and loan had 60 miles on the tank left 🤦🏻‍♂️. Called in the next morning to check on status and update on when to expect to pick car up and no one could give a solid answer or knew what to do with the car. It wasn’t until lunch that our sales guy called and heavily inferred that had I just spoke with him he would have taken care of getting car in but since he didn’t know car was dropped off yesterday it has been sitting there in parking lot untouched. Clearly the customers fault, not dealerships lack of communication internally. When pressed how the service manager who handed us the night before didn’t relay information to his team the story changed and now a simple upgrade wasn’t good enough and the has to swap parts. When asking what part was being swapped or how long that would take our salesman got aggressive and kept talking over me implying it wasn’t his job since he wasn’t in service department to know the fix. Asking for him to find out was an inconvenience to him and he let me know as much. After 3 hours of waiting I got a text message back saying car would not be ready until close and could still not tell me what actual problem or replacement part was. After some text exchanges I was suddenly informed that car that would not be ready for 4 more hours was ready for pickup. Fast forward to getting to dealership. Go to service counter and told vehicle is not ready for pick up yet. I point to my vehicle parked up front and ask if it’s finished. Techs cannot tell me yes or no. I’m given my keys and turn car on and thankfully CarPlay was working and installed. At this point the salesman is avoiding me and service has no clue about a bill for service (fee agreed upon at time of sales). After tracking down the shady salesman and then going back to service was my bill found. Promptly paid and vow to not return to this dealership for any service or future vehicle purchases. Communication can greatly improve along with general customer service skill. Wouldn’t recommend anyone to deal with salesman we had though. Zaid is the worst More

Let the horrible reviews speak for themselves. This dealership uses the typical bait and hook tactic. Advertise a price (but doesn’t include “dealer add-ons”.) The dealer add-ons are a weak tact This dealership uses the typical bait and hook tactic. Advertise a price (but doesn’t include “dealer add-ons”.) The dealer add-ons are a weak tactic to sucker people into paying for unnecessary products. They will say the add-ons are optional but don’t be fooled. After repeating myself countless times that I wouldn’t be paying their $5800 in add-ons, I eventually left. I’m a solid buyer and also loyal. Not only did they lose my business but also my daughter’s. She was in the market for a Hyundai and I warned her about this dealer. She bought with another Hyundai dealer and the experience was painless. Two sales in less than a week this place lost. I will never step foot on this lot again. More

Their prices are not real. Once i spoke to a salesperson in their department , they told me they had 5500 worth of added on accessories. Their prices are not upfront and very m Once i spoke to a salesperson in their department , they told me they had 5500 worth of added on accessories. Their prices are not upfront and very misleading. I would not recommend anyone doing business with a dealership that is not upfront and honest. More

We visited this dealership with the intention on purchasing a car for our son. Needless to say we did not make the purchase. The general manager reached out to us regarding our experience. The f purchasing a car for our son. Needless to say we did not make the purchase. The general manager reached out to us regarding our experience. The following was our experience/response to him. It has been over two weeks and he has yet to respond to me. “Thank you for reaching out. I am very disappointed in the experience that we had at your dealership. Your sales rep was very courteous so this isn't really about him, instead it is about what I perceive as deceptive pricing by your dealership. We found a 2017 white Kia optima on your website listed at $14,000. This was a very enticing price so I sent an email to inquire as to the final price of the car. I was told by One of your reps that there were $3980 hundred dollars worth of dealer add ons but that I should come in because they were negotiable. My husband and I came in and offered up to $17,000 for the car which was only about $1,000 less than the price listed plus the add ons, most of which we had no actual interest in. We were ready to walk out the door that day but your "management" insisted that we purchase either a warranty or service contract in order to sale us the vehicle at $17980. This is very deceptive! If the only way you are willing to sell the vehicle is for a min of $19000+ then that is the price that you should advertise. I understand the process of buying a vehicle at a dealership. It is not one that I like. I would much rather you be upfront about the actual cost of the car and let me decide right away if I am still interested than have you waste my valuable time. It is unfortunate that we had such an experience because we were very interested in the vehicle and you could have made a sale immediately. Said vehicle has been in your inventory since October, which is why I assume you have reduced the pricing several times and also taken a couple of attempts at increasing it but instead of making a sale and gaining a possible repeat customer your employees and/or manager decided to hold on to the vehicle. You mention that one of your goals is to have your customer experience be hassle free. This was anything but that. As a result your company has not only lost a customer but you have also lost one of the biggest sales and marketing advantages, which is word of mouth referrals. I will post my experience on social media and I hope the next person who visits your dealership has a better experience.” Again, no response from the dealership. So be cautious if you are planning to purchase a vehicle based on their “advertised pricing”. More

Very unprofessional my appointment started off great until they started coming up with extra unknown fees that were not included in the asking price online then tried to say it was a “dealership package until they started coming up with extra unknown fees that were not included in the asking price online then tried to say it was a “dealership package”. More

I was disappointed in the low quality of service provided during my last visit. After receiving service my vehicle was returned to me filthy from grease and dust while it stayed at the shop. I was told to pi during my last visit. After receiving service my vehicle was returned to me filthy from grease and dust while it stayed at the shop. I was told to pick up my car at a later time to allow for wash and putting together of my vehicle before pick up. I was shocked at the condition it was given to me More

This dealership is OVERCHARGING and are ABSOULTELY NON-RESPONSIVE to CUSTOMER COMPLAINTS Took my ELECTRIC IONIQUE 2019 there for service. 1. They did not give me an estimate when I dropped the NON-RESPONSIVE to CUSTOMER COMPLAINTS Took my ELECTRIC IONIQUE 2019 there for service. 1. They did not give me an estimate when I dropped the car. Said they will call with one. Never did. 2. Told me car will be ready in 2 days because they needed parts for re-calls. When I called back in 2 days I was told they don't have the car...service rep asked me twice if I was sure I dropped the car with them because he was not finding it in their system. Took them half a day to find it ...in their own parking lot. 3. When I finally picked up the car after 3 days, they gave me a bill for $500. The bill was NOT ITEMIZED. I asked for an itemized bill. Was told they don't have one. Initially I was told the service only involves replacing the battery coolant, cabin air filter replacement and tire rotation. I have had major service done on ICE cars (involving engine and transmission oil changes plus filters) for less than that. 4. One of the services "performed" was tire inspection and rotation. The next morning after I picked up my car from them , when I started driving the CHECK TIRE light came on. When I checked the tire pressure, ALL TIRES WERE LOW BY 6 PSI or more. They obviously never inspected the tire pressure. 5. Asked to speak with Kevin, the service assistant who was responsible for the car, in order to get an itemized bill. TWO weeks have gone by...no response from Kevin After one week I called the dealership and asked to talk to the GM. Another week went by, still no contact from them. I called a couple other dealerships, and was quoted $210 for this service. More