Garden Grove Hyundai

Car was as advertised but dealership tried to upsell everything 19000 turned it 25000 as soon as I got there don't trust thier listening. Was a 2.5 hour drive there and then had to haggle for 3+ hours everything 19000 turned it 25000 as soon as I got there don't trust thier listening. Was a 2.5 hour drive there and then had to haggle for 3+ hours still didn't get the advertised price More

I brought my car in for a price for a trade in. Kelley Blue Book quoted $5,200. When I went in, they said the mileage wasn't correct (I estimated 157,000 and it was a little over 158,000) They of Kelley Blue Book quoted $5,200. When I went in, they said the mileage wasn't correct (I estimated 157,000 and it was a little over 158,000) They offered $900 LESS which was an insult. I went to another Hyundai dealer in Orange County that offered me $1,200 MORE and were very pleasant to work with. Very disappointed with the wait time, the run around and trying to take advantage of me. I did research before hand, so I knew a fair price. I went there strictly due to location, however I traveled further to work with honest, fair people. More

Ameer was great! We got lucky and they had the vehicle we wanted on the lot and he got us the price and financing we wanted which, right now, is amazing! We got lucky and they had the vehicle we wanted on the lot and he got us the price and financing we wanted which, right now, is amazing! More

Horrible. Tried to lowball my trade in by $7,000 and would not negotiate on there vehicle. Tried to lowball my trade in by $7,000 and would not negotiate on there vehicle. More

Sheen was really friendly and helpful. We came here after visiting carmax and their no haggle pricing. We would have paid way more at carmax for a similar vehicle. We did not need to haggl We came here after visiting carmax and their no haggle pricing. We would have paid way more at carmax for a similar vehicle. We did not need to haggle due to the lower prices and the excellent customer service. We heard other customers negotiating lower prices, but we had been in the market for months, and this dealership had the best prices hands down. More

My car was towed 9/14/22 to Hyundai of Garden Grove due to overheating from a hose rupture. It cost $230 for diagnostic which meant visually noticing that there is a tear in the hose. This is an unreasonab to overheating from a hose rupture. It cost $230 for diagnostic which meant visually noticing that there is a tear in the hose. This is an unreasonable cost to diagnose something simple. In the end it cost $1,625 to replace 2 large radiator hoses, 2 small hoses near the firewall and 1 sensor. All the hoses were held in place by clamps and sensor (plug and screw on the ends). These were simple to replace but it took them 7.2 hours and over 5 days to do it. I wonder how they make money if it takes a mechanic 7.2 hours to replace such trivial parts. Now I know - they rip you off by padding the hours. On top of that when I received the old parts back, I noticed that 3 of the hoses were still in good condition. So here is another way they rip you off - replace parts that are still usable. Just because I refused other recommended services they held my car hostage until 9/20/22 when the service advisor called me at home after 7PM which was a little late to pick up my car. He had promised to call at 2PM. Throughout the whole time my car was there I had to call to check on the status, Not once did they call me to keep me updated. The service advisor aka con artist is Mark Sanchez. Hyundai of Garden Grove is a terrible place to take your car for service. They have shown me poor customer service, that they are untrustworthy con artists and unreliable service. In the end: Parts = $412 / Labor = $1,625 / Days in shop = 6 days More

Price gouging! ! They use bait and switch tactics. They promise you the best price if you come in and then give you nothing. Ridiculous sales tactics. Sad that peopl ! They use bait and switch tactics. They promise you the best price if you come in and then give you nothing. Ridiculous sales tactics. Sad that people are such suckers allowing them to do this. More

This is a misleading dealership which uses false advertising of pricing on their website to entice customers. They have no intention of selling the vehicle that you want at the advertised price. S advertising of pricing on their website to entice customers. They have no intention of selling the vehicle that you want at the advertised price. Sales person, Carlos was responsive but his Sales Manager was no help in the process - only repeated that "we can't sell the vehicle at that price". Requested to speak with the GM and he did not return call. There will probably be some blurb under this rating that says "we are sorry about your experience...", please call the GM. We did and he did not call us back! Russell Westbrook should be ashamed of the false advertising game played by this dealership. More

This was by far the most frustrating experience I have ever had dealing with the service department. About six weeks ago I had my Elantra that I purhcased to this dealership brought in for repairs. Afte ever had dealing with the service department. About six weeks ago I had my Elantra that I purhcased to this dealership brought in for repairs. After being told that my car would be ready by the next day, then in about a week, and finally over a month later, still have not picked up my car. The service department has been nothing but rude, dishonest, and unhelpful. I have received every kind of excuse about parts being on order, not receiving paperwork from my insurance company (which was a lie), and more. Now the service department is threatening me with storage fees if I do not pick the car up this week because they will not wait for approval from my insurance company, I will not be doing business at this dealership ever again, and I do not advise anybody else to give them business either. Utterly ridiculous and unprofessional, rude service employees who tried to wrongfully charge me for repairs covered by my insurance company. More