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Garden Grove Hyundai

Garden Grove, CA

2.2
828 Reviews

9898 Trask Ave

Garden Grove, CA

92844

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Showing 828 reviews

March 26, 2018

Great experience! Would totally recommend anyone to come , very friendly and trustworthy place had a great experience here at Hyundai , Jerry is a very great sales man More

by Eve12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Ruiz
Mar 30, 2018 -

Garden Grove Hyundai responded

Eve, Thank you for the kind review, it is greatly appreciated. We also appreciate the recommendation, as word of mouth is still the best way for people to learn about local businesses that are loved by friends and family. Thank you also for singling out Jerry, we are ecstatic that your experience was such a pleasant one and that he was able to be of service to you. We look forward to seeing you in the future, thanks again for taking the time to review us!

March 23, 2018

Amazing staff! I cannot say enough good things about this place. Mr. Ruiz was very helpful throughout the entire process. I was very nervous being 18 and being a fir More

by Edwardb.gb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Ruiz
Mar 30, 2018 -

Garden Grove Hyundai responded

Edward, Wow, thank you so much for all the wonderful and kind words! We are really grateful to be able to help you purchase your first car, congratulations! Thanks for the compliments directed towards the staff as well as the kindness directed towards Jerry, we'll make sure he hears about this stellar review. We look forward to being able to assist you again in the future, please let us know if we can be of further assistance at any point and have a great weekend!

March 20, 2018

Great Experience Jerry Ruiz made my experience fast and easy. He worked really hard to attain me the best deal possible. I’m a straight-shooter and he met me at my req More

by D.Ruff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Ruiz
Mar 20, 2018 -

Garden Grove Hyundai responded

Thank you for your business and this review. We are happy to hear Jerry and our team were able to serve you and demonstrate how we do business here! If there is anything we can assist you with in the future, please let us know! Sincerely, The Russell Westbrook Hyundai of Garden Grove Team

March 17, 2018

Phenomenal Customer Service Words cannot express how blessed we are to have returned to this dealer. Minah, Craig and Shawn treated us like family. I knew we were in great hands More

by stephluna526
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Craig Silva & Shawn, Mina Hanna
Mar 20, 2018 -

Garden Grove Hyundai responded

Your kind words mean a lot to us Steph! We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs! Sincerely, The Russell Westbrook Hyundai of Garden Grove Team

March 08, 2018

Very Helpful These guys was very helful relentless on getting the results that i needed. Jerry Ruiz is the guy you need to see to make it happen More

by Dmalie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Ruiz
Mar 20, 2018 -

Garden Grove Hyundai responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Jerry and our team were helpful during your visit. If you have any questions, please don't hesitate to reach out to us again! Sincerely, The Russell Westbrook Hyundai of Garden Grove Team

March 05, 2018

Pleasant and excellent customer service Jerry Ruiz was very helpful in putting me at ease and helping me with the best deal possible despite my credit being less than perfect. More

by Michelle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Ruiz
Mar 06, 2018 -

Garden Grove Hyundai responded

Michelle, we always like to read customer feedback and are happy to know your recent visit was a pleasant one. Customer service is a huge priority for us, so it is great to know that Jerry treated you with the respect you deserve. Congratulations on your vehicle! If there is anything else that we can do for you please don’t hesitate to reach out! Sincerely, The Russell Westbrook Hyundai of Garden Grove Team

March 03, 2018

Very personable..fast and accommodating I felt very comfortable with my car purchase ...my credit is not the best and they worked with me till I had a car and a payment I could afford More

by Dhewitt25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Ruiz
Mar 04, 2018 -

Garden Grove Hyundai responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to Russell Westbrook Hyundai of Garden Grove. It's wonderful to hear our team was helpful during your visit. If you have any questions, please don't hesitate to reach out to us again! Sincerely, The Russell Westbrook Hyundai of Garden Grove Team

February 27, 2018

New Lease - Jerry Ruiz This was our 5th lease with Hyundai and again we had the pleasure of working with Jerry Ruiz! He is always great, helps us by getting the best deal an More

by Summer O
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Ruiz
Feb 28, 2018 -

Garden Grove Hyundai responded

Thank you for providing us with feedback regarding your recent visit, Summer! Our team works hard to keep our customers coming back to Russell Westbrook Hyundai of Garden Grove and it’s great to hear of your continued business. Jerry is wholly devoted to the success of our guests’ experiences and we are both lucky and proud to have him on our team. We appreciate all of your kind words and thank you for returning to our dealership. We look forward to seeing you soon and hope that you enjoy your new vehicle! Sincerely, The Russell Westbrook Hyundai of Garden Grove Team

February 04, 2018

Bait and switch We went to the dealership to test drive a Certified Pre-Owned 2016 Elantra. We went because on their website it had listed as included options BACK UP More

by justwantacar
Customer Service
Recommend Dealer
No
Employees Worked With
Preston Welch
Mar 08, 2018 -

Garden Grove Hyundai responded

We are disappointed to hear our dealership was unable to provide the business you needed. We always aim for 100% customer satisfaction; however, it is apparent we have fallen short of this goal during your most recent visit to Russell Westbrook Hyundai of Garden Grove. We appreciate you taking the time to share your experience and leave this review. Reviews like these help highlight specific areas in need of improvement as we are continuously looking for new ways to improve our dealership. We'd like to do whatever it takes to regain your future business. Please contact us at your earliest convenience so that we can work together to resolve this issue. Sincerely, The Russell Westbrook Hyundai of Garden Grove Team -marks@russellwestbrookautomotive.com

January 21, 2018

Excellent experience My first time leasing anything and Ryan made the whole experience very easy to understand. He laid out all options suitable for my credit and my budg More

by FirstimeHuyndai
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Ferguson, DAVID GUTIERREZ
Jan 21, 2018 -

Garden Grove Hyundai responded

Thank you so much for your review. It really means a lot to all of us here. The biggest reward to someone in this business is to know that their customer is 100% satisfied with their experience. Congratulations again on the new vehicle.

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