Garden Grove Hyundai

Terrible experience at this dealership. I was dealing with salesman Eman for the purchase of a truck. After talking with him via text for a few days, we settled on an OTD price. I schedu I was dealing with salesman Eman for the purchase of a truck. After talking with him via text for a few days, we settled on an OTD price. I scheduled an appointment to purchase the vehicle. After I secured financing with my own credit union the morning of the appointment, I headed towards the dealership with my family. After 2+hours of travel, I was greeted by Eman who had the truck parked out front for viewing. After a check and a test drive, we went inside the dealership to what I was hoping would be a quick and painless process, as Eman had assured via text. It turned out, Eman did no honor the agreed upon OTD price. After expressing my frustration for the arrangements made to meet with him, he was quick to say "can't sell the vehicle at that price". A few moments later, he went to speak to him General Sales Mngr. Five minutes past by and Eman came out to inform me that after speaking to his sales manager, they could do nothing about honoring the price we agreed upon. Knowing the seriousness of the situation, it's shameful that the sales manager never came out of the comfort of his office to show face. There was also no mention of adjustment to the price of the vehicle based on the situation. I may have still proceeded with the purchase of the vehicle if there true desire to win my business and to remedy the buying experience. In the end, there was an offer to fill up my gas tank for the troubles. Overall, a horrendous experience. More

Disorganized ,dishonest and rude . They are very very very slow to get anything done to the point it was painful to set there and see them work. They are very very very slow to get anything done to the point it was painful to set there and see them work. More

answer promptly Very kind follow-up adequately. I’ll come back to this salesman David for the next lease. I’ll come back to this salesman David for the next lease. More

Please read carefully word to word when you sign the contract with them. They add on many optional services which they will tell you that already installed to the car and required. The finance guy never contract with them. They add on many optional services which they will tell you that already installed to the car and required. The finance guy never made it sound like it was optional and word danced around the signing parts so we wouldn’t pay attention. My sister was looking for the car and came there when she saw the ad that car was 26k after dealer discount 7k. The sale man showed us the market price was just 26k and optional installments were 4k1. When I asked him to list all the installments , he didn’t want to list them. Then we keep say no that we don't want any options, just want the market price + tax. Two or three hours later, when she signed the contract, I was so busy with my newborn girl and they added up 6k1 for optional services. She didn’t notice these options because they just show her the bottom of page which doesn’t show the price of each service . The next day she came to my house and gave me the usb. I read over the contract and found out that she signed those options by mistake. Some of these options NON-Cancelable and some are cancelable. I told her come to the dealer and talk with them. Omg, The customer service was so terrible, the manager who named Ahed Karmach yelled at her that “we can’t cancel those optional service here” and walked away. But, I already read the policy of cancellation and I know that the dealer can help her to cancel those options. The finance guy keep telling a lie. No one at the dealer want to help her. He told her to wait until the first payment(45 days) if she wants to cancel it. But one of the policy said we will get the full refund if we cancel it within 30 days, two others are 60 days, and the process time usually take up to 2-3 weeks. So it is too lake if we wait until the first payment. After haft an hour fighting , the finance guy finally gave her the cancellation form for her to sign. She took the picture of it and sent it to me. Omg, he still doesn’t want to help her, because as the instructors, we need to send that form to the administration and I know he won’t do it. We are so tired and I told her to step out, we decided to cancel it by ourselves. We called the customer service of each service and ask to help us. The administration told us that they don't understand why the dealer keep saying to customer that they can’t canceled these optional services there. The administration sent us all of forms and tell us step by step how we can get the full refund. We learned the lesson now. So, please have to look at everything you sign they will put extras in the paperwork without you being aware of it. The most important page is the very last page after you have signed 15-20 other pages, this is the page that spells out exactly what you are being charged for and financing, every extra as well as the price of the car is on that last page..read it carefully. More

This was the worst experience I have ever had buying a car as an adult. I went to this dealership already prequalified and with the amount I was going to have as a monthly payment. The whole time I was car as an adult. I went to this dealership already prequalified and with the amount I was going to have as a monthly payment. The whole time I was there the sales person Jeff was trying to add on things that I did not want, I said no to the package because it’s just me driving the car and no one else goes in it. I also refuse the low Jack system because I have no interest in that where I live and I refused the extra package because it comes with the car and I also have it through my insurance After I negotiated all of this and felt that everything was settled. All of these things were refused. They made us wait over three hours. We were very impatient by the time it came around to signing the paperwork. I had made the deal with everyone and my husband was just there to sign the paperwork. We finally negotiated on a price and I kept asking why it was so different and they kept saying it was because of the interest rate . The interest rate wasn’t that far off so they could explain to me why when my husband was signing the paperwork they didn’t explain anything to him. They talked about the weather they stalled, but they did not explain anything. We thought everything was included in the price of the car. We found out that we had $2495 of add-ons that I am trying to cancel now because these are fraudulent charges and we’re definitely not approved. After contacting the general manager by an email he said that we signed the paperwork and it was too bad. Customer service absolutely sucks. I went there with a price and pre approved letter and they still manage to be extremely sneaky and sneak in charges. Nothing was explained to us. I had no idea. I had four years of Lujack. I had no idea. I had the appearance on there all things that I strictly refused. I have never had a dealership be so dishonest as this one so buyer beware read your reviews. I also talk to another person that recently had the same exact experience, but for way more money I’m currently going through the contracts and trying to find out how to cancel them under fraudulent Reasons and I still have no idea how any of this works because nobody explained anything to me. I’m going to contact Hyundai corporate and make sure consumer affairs knows about the shady practices of Garden Grove Hyundai. They should be absolutely ashamed of themselves for how they treat their customers and how they respond to them afterwards . More

Wish I had read the reviews before buying a car there. The listed price plus add on is a scam. We finally got rid of most of them before we agreed to buy the car. The other problem is there is no after-sa The listed price plus add on is a scam. We finally got rid of most of them before we agreed to buy the car. The other problem is there is no after-sale support. The proper manual for the car’s trim level was not supplied and finance department has yet to give me their bank information so I can wire the money. Have a 5 day temporary finance agreement to allow car to leave the lot and it feels like they are stalling me to get the finance charges started. Never again! More

Scamarions. The listed price means nada. When asked why the car was $5000 more than the advertised price, they said they add $5k to all the cars. Nice car but sa The listed price means nada. When asked why the car was $5000 more than the advertised price, they said they add $5k to all the cars. Nice car but sales are despicable. More