Garcia Subaru North

My experience was a unexpected surprise. :-)! Garcia Subaru North, My experience was a unexpected surprise. Unfortunately shopping has never been my forte, particularly for big expenses items. Lu Garcia Subaru North, My experience was a unexpected surprise. Unfortunately shopping has never been my forte, particularly for big expenses items. Luckily my nerves eased when I stepped into your establishment. The atmosphere was welcoming and my salesman Raymond Montes was an absolute delight. He was calm, friendly and made the process very understandable. He listened and answered my many questions. I did not feel like I was being “sold” a car, The process was natural and I am very happy with my vehicle. Thank you much~Vroom! <3 ~S. Whippo More

terrible service Do not take your car here for service; extremely unprofessional. They do not return phone calls or pick up phone. They do not honor appointments. Do not take your car here for service; extremely unprofessional. They do not return phone calls or pick up phone. They do not honor appointments. More

Thank You Ray! I first "met" Ray on a Sunday evening when he called me in response to an online request for information. I went online because I simply wanted some i I first "met" Ray on a Sunday evening when he called me in response to an online request for information. I went online because I simply wanted some information without any of the high pressure you usually get from a salesperson. Ray was wonderful from the beginning, I felt comfortable and confident in his honesty right away. Ray was great with follow up and staying in touch without ever being pushy. It was his openness and willingness to work with us on our schedule that convinced us that he was the person we wanted to buy our car from. Delivery was great. Late in the day on a Saturday we finally agreed on all terms and we were ready to move forward with the completion of the deal. When I asked if we could do this now Ray said come on over. We had not met Ray in person until we got there and saw our car being prepared for delivery. Transaction was painless and just as we had agreed. Thanks Ray! More

A very well managed sale The sales team is knowledgeable and well trained. It was easy to do business with them. Everyone was polite and seemed to know their business. The sales team is knowledgeable and well trained. It was easy to do business with them. Everyone was polite and seemed to know their business. More

Bad customer service Did not give time of day, and acted above her customers and even treated her workers worse in front of customers, talking down to them. Would not clos Did not give time of day, and acted above her customers and even treated her workers worse in front of customers, talking down to them. Would not close a deal/budge for a mere $400. Wont ever use this dealership again. Would not even come talk to me, they were too busy... the only person that seemed appropriate was the sales person. Guess they don’t like selling cars after all! Will never recommend to anyone I know to be treated like this! More

Holding my breath I purchased my top of the line Outback in May - and the sales man was fantastic! In fact, HE was the reason I made the deal. Then I learn he has left I purchased my top of the line Outback in May - and the sales man was fantastic! In fact, HE was the reason I made the deal. Then I learn he has left the dealership - and the few times I've been there, the attitude of the other people are not nearly as gracious and respectful. My first service was scheduled for this coming Friday - but I need to reschedule. I could not accomplish that via the phone app NOR did the software work online from my mac. It gets to the point of selecting the time and simply will not go to the screen to do that. So what SHOULD HAVE TAKEN 5 minutes to do has now wasted more than 30 minutes! I tried calling service several times - and they want to return my call. THAT IS NOT SERVICE! I ended up on CHAT which also took some time to complete the rescheduling. SERVICE is answering the phone. AND this is not the first time I have tried reaching service - to no avail. It clearly is not important to this dealership. I had been warned by other Subaru owners... but due to the wonderful sales man, I figured that was just another person's opinion. there are several other small things I could recount. Now I'm doubting my decision. I was with Larry Miller Toyota before this - and they knew the meaning of service, and knew how to make customers feel appreciated. Any issues were handled professionally and with care and I knew my business was valued there. I am clearly concerned about the ongoing relationship with this dealer and fear any possible issues will be difficult. More

Going beyond the norm My wife and I have been bringing our Subaru Legacy in for service to Garcia Subaru North for over three years. While we have had no complaints and a My wife and I have been bringing our Subaru Legacy in for service to Garcia Subaru North for over three years. While we have had no complaints and a more than satisfactory experience it was a recent event that has prompted this review. Over a month ago I suffered a fender better in the dealership's parking lot. Aubrey Padilla came out to investigate, check on the offending party and then offered to help remedy the situation. While the damage was minor, nevertheless Aubrey put her team to work and fixed the problem. Even ordering a part for my back bumper to make the situation whole. I still could not believe that a busy dealership and busy manager would take the time to step in and fix a situation they had no hand in causing. I also want to point out how accessible Aubrey was via phone and in person after promising to help. I plan to be a Garcia Subaru customer for years to come. Thanks again Aubrey. More

Easy and without sales pressure The entire staff were all genuine and friendly. They made the process easy and fun. From start to finish, I felt comfortable and at ease. The entire staff were all genuine and friendly. They made the process easy and fun. From start to finish, I felt comfortable and at ease. More

Great experience Jeff was awesome! He listened to what was important to me, found me the perfect vehicle, and didn't pressure me into purchasing it. They made the numb Jeff was awesome! He listened to what was important to me, found me the perfect vehicle, and didn't pressure me into purchasing it. They made the numbers work and it was fast and efficient. I will definitely be back to see Jeff! More

Excellent experience, thank you Brooklynn Brooklynn was amazing to work with. She made the whole car buying process painless and easy. She knows the Subaru product in and out and educated me Brooklynn was amazing to work with. She made the whole car buying process painless and easy. She knows the Subaru product in and out and educated me on options that I didn't know about. I will buyer another car from her when the time comes. Cherrs to you Brooklynn. More