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580 Reviews of Garavel Subaru - Service Center
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December 01, 2017
Norwalk Garavel dealership Professional employees, very comfortable and pleasant waiting area with a "quiet room" for those wanting to work. AND very clean bathrooms, quality b Professional employees, very comfortable and pleasant waiting area with a "quiet room" for those wanting to work. AND very clean bathrooms, quality bagels, muffins and coffee for morning customers, More
by Kessler123
Employees Worked With
Marvin Gonzalez, Diego Barahona, Joseph Merturi
December 01, 2017
lightbulb service I showed up without an appointment with an urgent need-headlight bulb replacement. Within one hour it was done. Great attitude and friendly communicat I showed up without an appointment with an urgent need-headlight bulb replacement. Within one hour it was done. Great attitude and friendly communication by service agent. More
by GeorgeB
Employees Worked With
Diego Barahona
November 30, 2017
Easy peasy!! So easy. Good service. Easy to schedule. Paid in advance & picked up after hrs. All went smoothly. Think I spoke with Katherine on phone. So easy. Good service. Easy to schedule. Paid in advance & picked up after hrs. All went smoothly. Think I spoke with Katherine on phone. Went well More
by Vpull1215
Employees Worked With
Katherine Keklik
November 29, 2017
Thorough work Oil changed, fluids checked and replaced when necessary, filters replaced when needed. Diego explained the tread depth on my tires and the procedure f Oil changed, fluids checked and replaced when necessary, filters replaced when needed. Diego explained the tread depth on my tires and the procedure for having the air conditioning checked. More
by Aprillee
Employees Worked With
Diego Barahona
November 29, 2017
Service (70, 000 miles) I appreciate being able to schedule my appointment online. That makes it easy, plus I like the reminders. Everything went smoothly for my service. Die I appreciate being able to schedule my appointment online. That makes it easy, plus I like the reminders. Everything went smoothly for my service. Diego Barahona was friendly and helpful. More
by WiltonJL
Employees Worked With
Diego Barahona
November 29, 2017
Satisfied Issues starting car. Had to jump it. Fit us in next day although service could not find a problem which was weird. But they serviced us quickly. Issues starting car. Had to jump it. Fit us in next day although service could not find a problem which was weird. But they serviced us quickly. More
by Kelleyh
Employees Worked With
Tony Cornelio
November 22, 2017
Avoid this place I'll never go here again (for car shopping, recuglar maintenance, or recalls). I brought my Subaru Legacy in to get some recalls taken care of & I'll never go here again (for car shopping, recuglar maintenance, or recalls). I brought my Subaru Legacy in to get some recalls taken care of & a headlight replaced. Their appointment system is easy to use and they got me processed and out the door quickly. I came back to pick it up at the end of the day and the clock had reset and my headlights were switched from auto to off. When I tried to start my car, the engine was VERY slow to turn over. After several seconds, it did start and I figured I just needed to run the car for a while to give the battery a good charge. The next day, my car wouldn't start. I'd never had these problems with my car before they serviced it. When I called in to Garavel Subaru to explain my situation, they immediately went into the blame game and said they didn't go anywhere near my battery so it couldn't be related. They said I could bring my car in and they'd look (mind you, it wouldn't start..) but they insisted it couldn't be related. They said I could have it towed, but if they found it wasn't their fault (and they had already said it wasn't their fault) I would have to pay for the tow. After arguing with the service adviser (Deigo) and the manager (Tony) they finally agreed to send someone to jump it and take it back to their dealership. They offered to change the battery there but I won't let them touch my car again and would gladly pay double to have it taken care of somewhere that takes care of their customers and does honest work. The battery did need to be replaced and I'm not suggesting they should have covered that, but it was not an issue until they serviced my car, left the lights on, killed the battery, then returned it to me barely charged and insisted any issues were just a coincidence. edit: I did appreciate the technicians they sent to my office to jump my car after they left my lights on and fried my battery! In all seriousness, they were the only kind and helpful representatives I encountered that day. They were sent after I argued with Tony for 10 minutes and let him know it was unacceptable to threaten to charge me for the tow and I insisted that he help me resolve this. He spoke down to me the entire call, which ended with me in tears. So to anyone considering having their car serviced here, don't expect this service without a fight. More
by brittanyt
Employees Worked With
Tony Cornelio, Diego Barahona
November 17, 2017
Great service When I got in my car that morning my service light and brake lights were flashing and I heard a noise. I drove my car straight to garavel.They fixed When I got in my car that morning my service light and brake lights were flashing and I heard a noise. I drove my car straight to garavel.They fixed my car the same day even though I didn’t have an appointment. More
by Michelet
Employees Worked With
Diego Barahona
November 15, 2017
Customer Service is a Priority at Garavel Subaru Always a pleasure going to Garavel Subaru in Norwalk. This past visit I was met at the door and taken immediately to check in. Comfortable waiting roo Always a pleasure going to Garavel Subaru in Norwalk. This past visit I was met at the door and taken immediately to check in. Comfortable waiting room with Saturday college football, cold water, coffee and various danish, if desired. I bought my Legacy there, and I have always gone for my servicing there. Safest car I have ever owned, and I am always treated with a cheerful group of service employees. Don't know what I will do without them when I move to Florida next year. More
by Kzaumseil58
Employees Worked With
Joe was my service person, assisted by a lovely young woman who was very accommodating, as well. Top notch service, as usual.
November 13, 2017
Diego my service rep resolves my problem immediately by taki Personal interest and immediate solution knowledgable he took the time to check with parts to determine my part needed was in stock and he was able to Personal interest and immediate solution knowledgable he took the time to check with parts to determine my part needed was in stock and he was able to have it taken care of right away. I had a shattered side view mirror dangerous and difficult to drive with More
by rba emarbabe
Employees Worked With
Diego Barahona
