Garavel Subaru - Service Center

Ron provides an exceptional service experience. On time. On point. Fair prices. Exceptionally comfortable waiting room. Fast, quality service. Friendly employees. Spotless garage area. Squeaky clean On time. On point. Fair prices. Exceptionally comfortable waiting room. Fast, quality service. Friendly employees. Spotless garage area. Squeaky clean service technicians. What's not to like? More

Flat tire in my driveway Brand new car with very low mileage/little driving and discovered a flat tire in my driveway. I reached out to Charles Goldstein, our sales consultant Brand new car with very low mileage/little driving and discovered a flat tire in my driveway. I reached out to Charles Goldstein, our sales consultant who was very helpful. He advised that I call Subaru Roadside Assistance and then get in touch with him. Roadside Assistance had someone come change the tire within an hour of my call. Charles picked up the car the next day and had Garavel replace the tire (it couldn't be repaired) and had it back at my home by 3 PM same day. Easy and helpful! More

Very polite, helpful and responsive with a major issue. I had been out of the country and my son had taken the car for a service to Stamford Subaru. I have never used them. Two issues as a result. First wa I had been out of the country and my son had taken the car for a service to Stamford Subaru. I have never used them. Two issues as a result. First was not even discovered by them. Outback had a issue with the catalytic converter. Came into the service office suggesting that it may be covered under warranty. Very polite reception, pointing out that he wasn’t sure it was covered but did the homework and said yes since the warranty was 8 years or 80,000 miles. I had no service diagnosis booked but within 2 hours, the diagnosis was confirmed and the part ordered. Confirmation given that it was covered under the warranty. In addition, my tire pressure sensor light was on. Stanford Subaru said it was sensor issue but had not fixed. Your Service receptionship thought it wasn’t a problem with the sensor since the light was on all the time, not intermittently as would be the case for a sensor problem. He was right. Tires checked and to my great surprise, there was a nail in each front tire. Plugged and fixed immediately. Throughout the visit, very polite and helpful responses. I now await a call to tell me the part has arrived and date/time to install the new catalytic converter. More

My service advisor was knowledgeable and helpful. Made my wa From booking the appt to waiting for my car to be serviced my service advisor made if a great experience. Everything was explained in a very clear way From booking the appt to waiting for my car to be serviced my service advisor made if a great experience. Everything was explained in a very clear way. More

In and out in 30 minutes!! I came in last month to have the wiper jets replaced and the part that came in was faulty. And I had waited almost 2 hours to learn that, so I was fru I came in last month to have the wiper jets replaced and the part that came in was faulty. And I had waited almost 2 hours to learn that, so I was frustrated. This time, Joe got my car looked at immediately and I was in and out in less than 30 minutes. I really appreciated his response to my last experience. Thanks Joe!! More

First visit- amazed! My family has been active Subaru owners and this is my first car- loved the service this location offered! Will be here in the future and my parents a My family has been active Subaru owners and this is my first car- loved the service this location offered! Will be here in the future and my parents are thinking of coming here as well! People were very friendly, helpful, informative, and welcoming. Thank you! More

Fantastic service as always This dealership is the best, always working with you and your schedule. They are incredibly punctual, explain everything well, and, significantly, ev This dealership is the best, always working with you and your schedule. They are incredibly punctual, explain everything well, and, significantly, everyone there is always so kind. More

I stopped by on a Saturday and received great service I stopped by late on a Saturday morning, without an appointment because my tire rims were bent from a pothole. Joe took really good care of me, check I stopped by late on a Saturday morning, without an appointment because my tire rims were bent from a pothole. Joe took really good care of me, checking out the rims and ordering new ones, and putting me in a loaner for a couple of days because he said my car wasn't safe to drive. While I waited, a nice lady came from the back room and gave me a piece of pizza for lunch. I was on my way in a couple of hours, the whole experience was friendly and expertly handled. More

12000 mile service of 2016 leased subaru katherine was particularly helpful at the service desk...i appreciate the free coupon for car wash. let's keep the staffing stable for a while! katherine was particularly helpful at the service desk...i appreciate the free coupon for car wash. let's keep the staffing stable for a while! More

$350.00 oil change SO much for the Garavel Subaru love fest. My 18 year old son took his 2015 WRX in for an oil change. He was billed $350 which included $230.75 in lab SO much for the Garavel Subaru love fest. My 18 year old son took his 2015 WRX in for an oil change. He was billed $350 which included $230.75 in labor charges. The car was only at the dealership for a hour yet he was billed for over 2 hours of labor. Called to complain and suggest maybe they took advantage of my son and received no satisfaction. The labor charge is out and out theft and I intend to pursue it as such. More