Garavel Subaru - Service Center

fast service doing everything needed I was pleasantly surprised to see that they had removed the service 'packages' they formerly had. The last time I had service I spoke with the servic I was pleasantly surprised to see that they had removed the service 'packages' they formerly had. The last time I had service I spoke with the service manager about how these overpriced packages really were not a fair way of dealing with customers. I wish all dealers took this step. More

good service Friendly, helpful, concerned that systems are working properly. Walked me out to the car to make sure my phone paired with the car as needed. Friendly, helpful, concerned that systems are working properly. Walked me out to the car to make sure my phone paired with the car as needed. More

Painless recall They provided a loaner car and called us when our car was ready, fixed a few things that we were unaware of. Everyone is friendly and helpful. They provided a loaner car and called us when our car was ready, fixed a few things that we were unaware of. Everyone is friendly and helpful. More

Great Place and Great People My service rep - Ronnie - has been very helpful, explaining what is going on and what need s to be done. The service waiting area is very clean and c My service rep - Ronnie - has been very helpful, explaining what is going on and what need s to be done. The service waiting area is very clean and comfortable which certainly makes for a good experience. More

Trip To Connecticut Saved Coming from Long Island to visit friends we hit an object just before coming off Exit 15's Norwalk extensions, which caused the low inflation indicato Coming from Long Island to visit friends we hit an object just before coming off Exit 15's Norwalk extensions, which caused the low inflation indicator to light. Seeing your dealership at the end of the exit was like seeing a beautiful castle on a hill. We rolled into your service area at around noon on a flat ruined passenger rear tire. Your team was very friendly, professional, and fast. They replaced the tire, balanced it, examined the undercarriage for potential damage, test drove my 2018 Outback, and took care of two open recalls in one hour(very impressive). Your dealership was spotless, everyone was pleasant, and we were very appreciative of the concern of your service team. We thank you, and if we lived in Connecticut, we would not hesitate to have you as our dealership. More

Phenomenal Service As Always I absolutely love visiting Garavel for my service needs. They have done an excellent job of innovating in making the customer experience very warm an I absolutely love visiting Garavel for my service needs. They have done an excellent job of innovating in making the customer experience very warm and pleasant. This is in both discussion and comfort while waiting. Additionally, their shuttle service is fantastic! It is very important to recognize the amazing work done by Victor. He is a great face of the Garavel brand in many ways. For example, he did not hesitate in working with me via email, scheduling challenges and providing realistic expectations on timing and cost. Well done everyone!! More

Nice folks, nice amenities We like coming here. Have bought a couple Subaru's here and always been happy. Nice work room with free wifi and always cold water/snacks available We like coming here. Have bought a couple Subaru's here and always been happy. Nice work room with free wifi and always cold water/snacks available and the staff is always friendly. Only drawback is it is super pricey vs going to a regular oil change shop. More

Great dealership I bought my first Subaru from Garavel 10 years ago and wouldn't consider using another dealership. People are friendly and helpful and the buying and I bought my first Subaru from Garavel 10 years ago and wouldn't consider using another dealership. People are friendly and helpful and the buying and service experiences have always been top notch. If you are considering the purchase of a new or used Subaru you should pay them a visit. More

Ritchie is excellent and always aims to please. I will only use Rich is customer service. He gets the job done without any dilly-dally. He fits me in when other agents can’t or won’t. I will only use Rich is customer service. He gets the job done without any dilly-dally. He fits me in when other agents can’t or won’t. More

Oil change, Recall, keys Date of service was on 5/9/2019 I couldn't ask for better service from your staff. starting with Jose Marin and Victor Urena. Date of service was on 5/9/2019 I couldn't ask for better service from your staff. starting with Jose Marin and Victor Urena. More