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Garavel Subaru
Norwalk, CT
7,186 Reviews
Garavel Subaru is CT's fastest-growing Subaru dealership.
2025 DealerRater.com Dealer of the Year Award winner.
Free Lifetime Warranty on all new cars
Every used car comes with 1 of 4 warranty levels. With available additional coverage.
BEST price guarantee on all vehicles.
Trade-in values provided by Kelley Blue Book.
Proceeds from each car support a local charity each month.
Subaru Service
- Genuine Subaru parts installed by Factory-Trained technicians
- Free courtesy shuttle
- Comfortable waiting area with free WIFI, coffee, tea, water, and snacks
- Loan cars available for major services
- 12 month/ 12,000 mile parts and labor guarantee on all work
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 592 service reviews
March 31, 2026
Very clean, very friendly environment. Everyone so knowledgeable and honest! Clean waiting area! Good coffee and bagel! Everyone so knowledgeable and honest! Clean waiting area! Good coffee and bagel! More
by irenv59
March 30, 2026
Best dealership in CT. Dave was very helpful and professional with us, he assisted us throughout the end of the deal. Gary from the financial department gave us the best ra Dave was very helpful and professional with us, he assisted us throughout the end of the deal. Gary from the financial department gave us the best rate in the market. More
by alexandrenadia
January 23, 2026
I didn’t have an appointment but the battery on the car had completely drained due to a problem with the trunk door latch not closing completely. Jay’s team ran extensive tests and zeroed in on the latch had completely drained due to a problem with the trunk door latch not closing completely. Jay’s team ran extensive tests and zeroed in on the latch and replaced it. In my opinion, Service is the key to getting return customers. Garavel Subaru in Norwalk is excellent. More
by Daneholl63
Employees Worked With
January 02, 2026
Steve was helpful reprinting my registration. The whole dealership is helpful and nice. Will recommend friends The whole dealership is helpful and nice. Will recommend friends More
by a.gcrawford
Employees Worked With
Other Employees :
Joel Cruz
December 29, 2025
Came in with some questions about resetting the clock. Steven was very helpful and in moments was able to help me with this issue. I would recommend him and this dealership for any future car buying. Steven was very helpful and in moments was able to help me with this issue. I would recommend him and this dealership for any future car buying. More
by Hrhjpc
December 18, 2025
I went to Garavel for service the other day, ran into Byeong and he answered all my questions about a new car. Byeong and he answered all my questions about a new car. More
by Lillian.scarlett1
December 08, 2025
I took my car in for service at Garavel Subaru and the team was incredible. Special shout out to my service advisor who kept me posted on the progress. The technician even wrote me a note thanking me for team was incredible. Special shout out to my service advisor who kept me posted on the progress. The technician even wrote me a note thanking me for my service. Thanks for an excellent experience. More
by aliciahiggins13
December 03, 2025
Omar in the service department is attentive, unfailingly dependable, knowledgeable, and thorough. He ensures every detail is taken care of to maintain my car's reliability and my safety. He is an excepti dependable, knowledgeable, and thorough. He ensures every detail is taken care of to maintain my car's reliability and my safety. He is an exceptional professional and a true representative of Subaru's commitment to quality and service. Desiree More
by dpmoveahead
Employees Worked With
August 19, 2025
My TPMS light was on. Brought it in for Diagnosing. They said there would be no charge for diagnosis. Diagnosis stated need to start by replacing both right side TPMS sen Brought it in for Diagnosing. They said there would be no charge for diagnosis. Diagnosis stated need to start by replacing both right side TPMS sensors. Then they said you owe us $222 for diagnostics. If you have the work done here $585 we will reimburse you the $222. Took the car to Town Fair Tire. No charge for diagnosis and only the front right sensor was bad. Back was fine. Total charge $37 with tax included. No charge for diagnosis and. More
by Cmac53
Employees Worked With
July 14, 2025
Our lease of Subaru Crosstrek from Garavel coming to the end. I would like to express one more time the following: We consulted with a few different (by location) Subaru dealerships, explaining our situat end. I would like to express one more time the following: We consulted with a few different (by location) Subaru dealerships, explaining our situation. All of them were simply shocked on how we, as customers, were treated by unprofessional, disrespectful, unmannered and lazy team at Garavel. The reason for all these epithets is more than fair, because our complaints(concerns) almost right away from the time we started driving the leased car, finally were addressed at a different Subaru dealer, and the cause was clearly explained and pictured in the Report of a Full Multi-Point Vehicle Inspection, which the service team at Garavel never offered and never performed. Our concerns at Garavel dealership, were not taken Seriously: instead, the service team was humiliating and mocking us, saying this car is not for us; everything is fine with a car, and we are only customers who complain about a brand-new car. However, the findings in the Report provided by Dan Perkins, were so shocking and required additional consultation with a Legal professional, specializing on dealerships. The arrogant team (especially "managers"), whose unacceptable behavior the Gen. Manager protected, refused to resolve the serious issues. There was no help at all from from Mr.J. Caravel, who was just covering up the incident. The service at another Subaru location was just outstanding, as at many other places (Mini, Toyota, etc.) I had in the past. Understanding our situation, some services at a new place were performed at no charge, and some with a huge discount, also not requiring us (my son and I), to have a ride with the technician. He was professional enough to figure out himself what the problems are with a car we drive, compared to your technicians who required us to ride with them, which is absolutely not necessary for a real professional. The simple answer would be in a Multi-Point Inspection, which for some reason, intentional or not, the service team at Garavel did not want to perform. So, for more than 1 year, because of them, we were exposed to danger to our health and safety. No matter what they will do or say now, I keep all our complaints in my file with a time of appointments, which started in the beginning of last year, almost right after the lease. We also have some witnesses whom we shared our concerns with and who suggested a full check-up. The primary goal for the service should be: to satisfy Every customer at Every opportunity! But the goal at Garavel, seems, is just collecting the 5*-star reviews (real or not) in order to receive a Winning Awards, which, in my opinion, that team does not deserve. Also, we were unpleasantly surprised when the employees at the Finance Dept. at Garavel, could not find our leasing contract and answer the questions, showing their incompetence. The worst experience we ever had in our life at this dealership!!! More
by nivea
Employees Worked With
