Galpin Genesis of Van Nuys

I am currently looking for a car - not sure what model, make, lease, purchase, etc. I came into Genesis Galpin with some hesitation, not only because I was undecided but because I am a woman alone. I was make, lease, purchase, etc. I came into Genesis Galpin with some hesitation, not only because I was undecided but because I am a woman alone. I was pleasantly surprised by the very helpful Eric who not only put me at ease, but was so knowledgeable about every car that I felt comfortable. There was absolutely no pressure. Eric showed me not only the Genesis but other models on the Galpin lot. The entire experience was pleasant and I at least have decided this is where I will purchase a car. Thanks so much, Eric Felder, great salesmanship. More

Still loving my car maybe time for another. You have to see my salesman Eric Felder he is the best. I buy all my cars from him, he is far and honest. You have to see my salesman Eric Felder he is the best. I buy all my cars from him, he is far and honest. More

I bought a used 2022 Ford Escape from Galpin Ford Van Nuys (with a three-year warranty) and the experience since has not been great. Two days after purchase, the check engine light came on due to a faul Nuys (with a three-year warranty) and the experience since has not been great. Two days after purchase, the check engine light came on due to a faulty canister purge valve. To their credit, they fixed it quickly, and provided a rental car (thanks to salesman Bryan) who was very helpful and responsive during the sales and initial repair process. Unfortunately, things went downhill after that. When I picked up my car from service, it was dirtier than when I dropped it off. Oh, and the gas tank was completely empty—I barely made it to a gas station. I also had to hunt down the paperwork for the repair. Nobody addressed me when I came to pick up my car besides the receptionist handing me my keys. Now Part 2… There’s a peeling weather strip on the passenger-side window, which was already visible at the time of purchase. Luckily I have photos and video that I took before I drove the car off the lot. I did some research, and everything that I read said the repair should be covered under warranty. I made an appointment for the repair, but then received a voicemail saying I must pay $126 upfront, and that’s just for the part. Since then, I’ve had trouble reaching anyone—calls go unanswered and voicemails haven’t been returned. I did finally speak to one woman at the location, last name “Martinez” that was extremely rude. Honestly, this is all pretty appalling. I love the car itself, but now any joy I have driving it has literally been ruined. I appreciated Brian’s help initially, but the lack of communication and follow‑through after the sale has been frustrating.This is my first time purchasing a Ford, and it will definitely be the last. More

I bought a 2025 GV80 prestige from Galpin. It is by far the best vehicle I’ve ever purchased. My sales associate Eric Felder is the ultimate professional. He had me drive several different mod It is by far the best vehicle I’ve ever purchased. My sales associate Eric Felder is the ultimate professional. He had me drive several different models before I decided on the GV80. I’ve had the car for three months and the more I drive it the more I love it. I appreciate the time that Eric Felder took to explain all the features of the car and impressed that he picks up the phone whenever I call with additional questions regarding the vehicle. More

Very impressed with the while Galpin group! It's like a one stop shop for all makes of vehicles all nearby! It's like a one stop shop for all makes of vehicles all nearby! More

Working with Darrell and the entire Galpin team has been nothing short of exceptional. Their service, compassion, and genuine commitment to helping our fire-impacted families has exceeded every expectation. nothing short of exceptional. Their service, compassion, and genuine commitment to helping our fire-impacted families has exceeded every expectation. Darrell has personally guided dozens of survivors through the process of replacing their vehicles—often during some of the most stressful and emotional moments of their lives. He brings patience, clarity, and a warm human touch to every interaction. Survivors consistently share how supported, respected, and cared for they feel in his hands. What could have been an overwhelming process becomes seamless, dignified, and even hopeful because of Darrell’s professionalism and heart. Galpin has truly become a trusted partner in our recovery work, and Darrell is a big reason why. We are deeply grateful for his unwavering kindness, responsiveness, and extraordinary level of service. More

*BEWARE* I picked up my vehicle on 10/18/25 (evening). The next day I saw a Deep Scratch. Notified my advisor Christina.G and Service Manager Henry.G. To date 11/24/25 issue Not Resolved. No one will re The next day I saw a Deep Scratch. Notified my advisor Christina.G and Service Manager Henry.G. To date 11/24/25 issue Not Resolved. No one will return my calls. This place will damage your vehicle then Ghost You. *BEWARE* S. Forney (author) More

I knew exactly the car I wanted and since this is my busiest seadon at work, I didn't have time to go to the dealership and work through all of the paperwork, etc.. I let my sales person Eric know what busiest seadon at work, I didn't have time to go to the dealership and work through all of the paperwork, etc.. I let my sales person Eric know what my challenges wereand asked him if we could do everything virtually and then have him deliver the car to my driveway. He said yes, and within 48 hours I had my new car sitting in my driveway with Eric walking me through all of the details of the car. thanks, Eric.. More

Miguel Gomez gave me a great experience and is very professional, love my vehicle! He accommodated all my need and went above and beyond! Thank you Miguel!! professional, love my vehicle! He accommodated all my need and went above and beyond! Thank you Miguel!! More