Galpin Ford

Thank you, Michael Moses I accompanied my daughter to Galpin Ford today to turn in her leased vehicle, and get a new car. Our salesman, Michael Moses, gave the easiest, smooth I accompanied my daughter to Galpin Ford today to turn in her leased vehicle, and get a new car. Our salesman, Michael Moses, gave the easiest, smoothest transition at a car dealership, ever. He worked so hard to work with her budget, and get her the car she wanted, even with leather seats. He also got her monthly payments reduced, and made the down payment smaller than I expected. What a pleasant surprise and experience! We will definitely recommend him, and Galpin to all our friends. Thank you, Michael, you rock! More

WHAT I'M I PAYING FOR? SO FRUSTRATING! TERRIBLE EXPERIENCE! If you are leasing a car from Galpin Ford like I did on my Edge. They aren't transparent on how much your SO FRUSTRATING! TERRIBLE EXPERIENCE! If you are leasing a car from Galpin Ford like I did on my Edge. They aren't transparent on how much your interest rate is on a lease when you are negotiating. If you are considering buying or leasing, you are introduced to a sheet of paper that lists your Monthly or Lease payments per month that Galpin generates when you start negotiating. On top of the grid are the words Finance alternatives or Ford Credit Lease options. They are upfront showing you how much your percentage rate is on buying a vechile, but not on a Lease! That shock comes later when you are in the finance department. This lack of info in my opinion is deceiving when trying to decide, BUY or LEASE? I'm new to leasing but I learned the hardway about this. VERY IMPORTANT, ask to see how those $$$ figures are calculated on the monthly payments! What I'm I paying for? On everything you do at GALPIN. Especially on the RENT OF THE VEHICLE, also known as the Money Factor or in the industry, known as the interest on the loan. Line F under monthly payments on my Galpin Lease contract. There are things in there that you may not want to pay for, such as a Lo Jack package which is not needed. I WILL NEVER GO BACK TO GALPIN FOR ANYTHING! BEWARE of Salesman RUSSEL COLE! I just noticed that it says in my contract. Regarding Lojack, Exact text: Agreed upon value of LoJack "Lessor agrees to Add to the the Vehicle after signing the Lease I never wanted it added! It was already on the Edge, I didn't want to pay $497.00 for it! More

i love my car ! Galpin Ford was amazing !! Efficient, smooth, and accommodating car shopping process ! We worked with Andrew Abarca and Eric Ragland, and they really Galpin Ford was amazing !! Efficient, smooth, and accommodating car shopping process ! We worked with Andrew Abarca and Eric Ragland, and they really followed through with what we were looking for. I absolutely love my Ford Explorer Sport ! Such a seamless experience! More

Galpin ruined another one! DO NOT GO TO GALPIN FORD FOR SERVICE!!!!!!!!!!!!!!!! I brought my '13 Edge (bought new less than a year ago) in to have the windshield replaced becaus DO NOT GO TO GALPIN FORD FOR SERVICE!!!!!!!!!!!!!!!! I brought my '13 Edge (bought new less than a year ago) in to have the windshield replaced because it had damage when I bought the vehicle. After picking up the vehicle I noticed the headliner was trashed. I'm waiting for a solution from them, but short of them buying it back for what I payed out the door, I really don't see one. Replacement is only going to lead to more problems. I paid good money for an unaduterated vehicle, which I no longer have. I have no intention of paying for a vehicle I no longer want due to dealer carelessness, for another 5 years. I'll update when I find out what they're going to do. This is the second vehicle I've had destroyed by Galpin service. The last time they trashed the dash on my Explorer. They replaced it all right, and cut every wire in the process. When I brought it back to get it fixed they wanted $300 to repair their damage and told me "it's a truck, just be happy it starts". Stay tuned, if they do the right thing I will definitely let it be known........................... They are pawning me off on the windshield company THEY HIRED. I can tell this isn't going to end well Glass company denies any responsibility, said I just didn't notice it in the year I've had my vehicle that I know every inch of. Galpin's move now. Waiting for this very personal form letter next...... We're so disappointed, (insert name here), that you didn't feel we lived up to our standard of excellence. That isn't how we strive to operate and if you're willing we'd like to discuss this further with you. Please contact us by phone or email so that we may work together to resolve this matter to your satisfaction, or if you'd prefer that we contact you, please send us your contact information and we will follow up with you. Thanks again for sharing, and we look forward to speaking with you soon. Jeff Skobin Marketing Manager- Galpin Motors (818) 778-2255 jeff@galpin.com Read less Received a call from service manager this morning and was told how important my satisfaction is and he asked what it would take for me to be satisfied. I explained that this is my second time having Galpin destroy a brand new, unadulterated vehicle and nothing short of buying me out for what I paid or replacement would be acceptable. I should have to suffer zero hardship for their carelessness, TWICE!! Anything short of that and I will not be satisfied, and stated that. So they know what my ONLY acceptable solution is. Waiting to hear back. They did the damage, hope they man up and make it 100% right. Why do they ask what it will take when they have no intention of doing it? Again, at this point I would reccomend you take your vehicle anywhere else but here if you want to get your vehicle back in the same condition it came in. Still waiting to hear back about a solution. It's amazing how they don't understand (or care) that they would be money ahead and have a satisfied, loyal customer instead of a disgruntled unsatisfied one that will never buy from them again. It will cost about the same either way. Besides that, they told me that the windshield company was paying. Seems like their main concern is saving the windshield company money, not having a satisfied customer. Customer satisfaction is not a priority at Galpin Ford. Again, if they do the right thing I will let it be known. More

Michael Moses is the best of the BEST period I have never meet Michael Moses before but was Highly referred by a good friend of mind.. I have dealt with a lot of sales people in my life my hand' I have never meet Michael Moses before but was Highly referred by a good friend of mind.. I have dealt with a lot of sales people in my life my hand's down Michael is the best I have ever dealt with in any profession... I had some credit issues and he went over and beyond to work things out and get me a FANTASTIC deal on my new shinny Ford Edge... He is very Knowledge able, Curious, Patient, classy, and just a great guy to deal with... It is really hard to put into word's what a good experience I had with Michael...No wonder he is the Top salesman and the top Ford Dealership in the world... Michael Moses THANK YOU!!!! More

Thanks Michael & Josh! Bought a car from Michael Moses and his son Josh. The whole experience went really smoothly. I felt like I was being taken care of, and that has not Bought a car from Michael Moses and his son Josh. The whole experience went really smoothly. I felt like I was being taken care of, and that has not always been my experience in buying cars. I am very happy with Ford I got from Galpin, and Michael and Josh were very professional and I would recommend them to anyone looking for a new car at Galpin. Thanks again. More

Great leasing experience Thank you, Curtis Cressall, for a professional and considerate sales experience. Great job Galpin Ford and Curtis. We appreciate your services. See Thank you, Curtis Cressall, for a professional and considerate sales experience. Great job Galpin Ford and Curtis. We appreciate your services. See you soon. Mr. Kaye More

TC Dubose the Salesman to See @ Galpin Ford I just want to say what a great experience I had at Galpin Ford with the recent purchase of my 2015 Ford Explorer. I owe this ALL to TC Dubose :) He i I just want to say what a great experience I had at Galpin Ford with the recent purchase of my 2015 Ford Explorer. I owe this ALL to TC Dubose :) He is Absolutely Amazing! He provided me with the Best Customer Service. He had me Pre-Approved before I had even visited the Sales floor. I Called him up and let him know the vehicle I was interested in purchasing. I submitted my credit app and within an hour I was Pre-Approved with a Fantastic Interest Rate. Let me tell you I was Amazed and Impressed. When I got to the dealership he had My Car Cleaned, A Full Tank of Gas and Ready to Go! The Only thing I had to do was go to See Janet Lazar in Financing and I was off in my new 2015 Ford Explorer. Dealing with TC DuBose and Janet Lazar was such a great experience. How many people can say they actually enjoyed going to a Dealership to buy a Car? I know that I can :) TC Dubose is extremely knowledgeable and It shows that taking care of his Customer is Priority #1 to him. Thank You TC Dubose for the Great, Positive Experience you Provided not only to me but to my Daughter Celine. Janet Lazar, I also want to say Thank You for making my Financing of my Vehicle such a fun and enjoyable experience. I Strongly recommend that you ask for TC Dubose at Galpin Ford on your next visit to the Dealership. You will be Happy that you did. Thanks a Million TC.....You are the Best :D More

TC Du Bose is Da Best !!! Thank you once again TC DuBose! We just got our 3rd vehicle from Galpin. Although we have car dealerships closer to where our home is, we always head Thank you once again TC DuBose! We just got our 3rd vehicle from Galpin. Although we have car dealerships closer to where our home is, we always head to Galpin when we are car shopping, and the main reason is TC. He is warm, honest and extremely knowledgeable. You know you are in good hands when working with him. We have always gotten a more than fair deal, and have had nothing but positive experiences with TC. SEE TC at GALPIN FORD !!!!! You won't be sorry. More