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Galleria Chevrolet
Dallas, TX
414 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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414 Reviews of Galleria Chevrolet
April 23, 2025
I purchased a used 2022 Chevy Silverado from Galleria Chevrolet and unfortunately, my experience has been nothing short of frustrating. I paid full asking price for the truck, expecting a professional an Chevrolet and unfortunately, my experience has been nothing short of frustrating. I paid full asking price for the truck, expecting a professional and honest process. Instead, I was met with poor communication, broken promises, and a complete lack of follow-up. When I first inspected the truck, I pointed out two issues to my sales rep, Gio: mold on the tailgate and a license plate hanging downward. Gio wasn’t sure if the plate was an issue, but I asked him multiple times—at least 3 to 4—during the paperwork process if he had heard anything from the service department. Each time, I was told “not yet,” and I just moved forward completing the paperwork. I now believe Gio never actually asked anyone, and instead kept brushing it off to avoid having to disclose that it might be more than just “loose screws” or a simple bracket. I’ll take accountability—I should have never moved forward with the purchase without a clear answer, and I shouldn’t have put full trust in the rep to follow through. But at the same time, I expect more from a professional dealership. It’s the rep’s responsibility to ensure these kinds of issues are clarified before a deal is finalized, especially when someone is paying full price. When I came back weeks later (after an hour-long drive) to pick up my plates and have the mold and license plate addressed, like I was told would be when I came to pick up the plates, I was told the mold wasn’t in yet, and no one seemed to know anything about the license plate issue. Even though I texted the day before asking when the best time to come in was to deal with the mold and license plate. I was passed to the service manager, who kindly helped where he could, but ultimately informed me the plate issue wasn’t a simple fix—it would require a part costing around $1,000. Since then, I’ve spoken with at least five different people, including Gio, Manny, and Ben. I also believe I spoke with who ordered the part and a different sales rep when trying to call getting ahold of Gio. I’ve explained the license plate issue to each of them, yet I’ve received no follow-up and no solution. I also sent a detailed email to the general manager and never received a response. I notice his responses on reviews are consistent so I wanted to reach out before leaving a review. I’ve since been told that the mold has finally arrived and is ready for pickup—but after everything I’ve been through, I’ve been holding off on making another long drive until someone at the dealership addresses the license plate situation. So far, I’ve heard nothing. To add to the frustration, my truck started making a strange noise about a week after I bought it, could the idler pulley or belt, nothing major and ill deal with it.. and now the AC isn’t cooling well at all—likely just low on coolant, which I’m happy to cover myself as well. But again, this adds to the overall sense that I was rushed through a sale and then forgotten. I wouldn’t normally leave a public review like this, but after weeks of silence and no resolution, I feel I have no choice. I expected more transparency and care from a dealership, and instead I’ve been left with unanswered concerns, added repair costs, and a lingering issue that should’ve been caught upfront. More
by Tanner Foy
Employees Worked With
Ore Mor
April 17, 2025
My Service Writer and Ben, the Service Manager are stand-up guys. Had a tricky warranty situation that they went to bat for their customer, me, and made it work. Very appreciative, my wallet more so. stand-up guys. Had a tricky warranty situation that they went to bat for their customer, me, and made it work. Very appreciative, my wallet more so. Plus their $39.95 oil change is the best in the business. I highly recommend Galleria Chevrolet. More
by T Hyde
Employees Worked With
Tony Kaye, Ben Davenport
April 06, 2025
Sat down with Matt to purchase my first ever vehicle from a car dealership. Went out of my way to make sure I found a "credible" dealership to make this happen at, driving to Dallas from Fort Worth. Purch a car dealership. Went out of my way to make sure I found a "credible" dealership to make this happen at, driving to Dallas from Fort Worth. Purchased a used 2020 honda accord in November, and the very next day every single warning light possible appeared on the dash. I took it back into the dealership, and it was explained to me that there was a turbo/wastegate issue that required a full replacement. $600 later, it was replaced and I was back on the road with a reset dashboard and seemingly good-running vehicle (after getting harassed about taking the loaner they supplied me out of state, even after assured it was fine by the salesman AND service manager before receiving it). Eric (GM) gave me a "one month warranty", and sent me on my way. So unfortunately for me, roughly two months later when the same warning lights reappeared on my dash, I was out of luck. As it turns out after taking the vehicle into Honda and having it looked at by multiple certified technicians, the car had, in their words, "obviously in a front end collision before purchased", and that the entire front bumper and hood had been replaced and repainted. None of which was present on the "clean" carfax they handed me, or was mentioned by the Galleria Chevrolet sales team. Because of this, the radar sensor was going haywire and causing the dashboard warning lights to go haywire as well. This issue was either completely missed by the Galleria Chevrolet service team upon pre inspection, and when taken in the day after purchase of the vehicle, or ignored completely and wrongfully not disclosed. It was determined by Honda that this was the cause of all the warning lights going off initially, and not the turbo. It was also determined that because of the non-disclosed front end collision, the vehicle also had a heavy rear main seal leak, heavy front driver strut leak, and all brake pads + rotors were worn to the core. All things that were emphatically proclaimed to not be possible after only driving roughly 4,000 miles by the Honda inspection team. In total, these issues came out to a repair bill of $6,076.24. I was told by Eric at Galleria Chevrolet that because I was out of warranty period and had driven the car 4,000 miles, they could not help me. So here we are a few months later, and I have been sitting here for the last month and a half without a vehicle as I do not have the funds to pay for such an expensive repair. This is affecting my transportation to and from work, to important events, and to my wallet in a tremendous way. The whole "Galleria Chevrolet experience" has negatively impacted my livelihood in a multitude of ways. The Galleria Chevrolet service team ultimately reset the computer and warning lights on my vehicle without actually solving the issue pertaining to why they were on in the first place, and left me with a bigger problem than I walked in with. The lack of pre inspection done and ignorance of damage to the front of the car is lousy, and lack of accountability is even more glaring. They will sell you an obviously wrecked vehicle, not take ownership for it, and offer no resolution when brought to them with the bill pertaining to their mistake. They are absolutely not in the business of earning customers the right way, and will purposely turn a blind eye and overlook obvious physical/mechanical problems on used cars in order to flip them and make a quick buck. I would absolutely NEVER buy a used vehicle from this dealership if you were looking into it, and will never again myself. Galleria Chevrolet has left me carless and with a $6,000 repair bill on a recently purchased car, on top of the monthly payment on a car I can't drive. Don't make the same mistake I did, shop elsewhere. More
by cadenwill
Employees Worked With
Eric Timani, Matt Emami, Ore Mor
April 01, 2025
Tony Kaye (great addition to the team) got my service started until Riston Hodges was available. He walked me to the waiting area (clean and comfortable) and discussed what service my Cruze needed for t started until Riston Hodges was available. He walked me to the waiting area (clean and comfortable) and discussed what service my Cruze needed for this visit. He is an excellent advisor and even got some information for me about tire prices. Great customer service! I was able to see Ben Davenport (former advisor) who always checks in to make sure my car is being taken care of. Appreciate him. Great service department at Galleria! More
by Min23melt@gmail.com
Employees Worked With
Ore Mor
March 19, 2025
Great customer service by Kamari and Ronni. Ran into some issues with the first car I was interested in, but they were able to work with me to get me into a dependable car. Ran into some issues with the first car I was interested in, but they were able to work with me to get me into a dependable car. More
by dstringer
Employees Worked With
Ore Mor
March 17, 2025
Someone in finance and accounting are clowns. I told Robert I told Eric my loan was paid on January 27th of 2025 but for some odd reason they mailed my check to the lien holder. That will take an I told Robert I told Eric my loan was paid on January 27th of 2025 but for some odd reason they mailed my check to the lien holder. That will take another 4-6 weeks to get this is ridiculous. I asked them simple things they still screwed this up. Unbelievable!! More
by Navyrob
Employees Worked With
Eric, Robert , Ore Mor
