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Gallatin Ford
Gallatin, TN
1,501 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,501 Reviews of Gallatin Ford
April 05, 2025
After a disappointing experience with the sales team when looking for a new 2018 Ford Escape in November of 2018 (I ended up buying one from Ford of Murfreesboro), and two dismal visits to the service depar looking for a new 2018 Ford Escape in November of 2018 (I ended up buying one from Ford of Murfreesboro), and two dismal visits to the service department for oil changes, I swore I would never go back to Miracle Ford. Fast forward to July of 2024 when we traded our 2018 Escape for a 2024. I received a piece of mail from Ford of Gallatin encouraging me to come in to do business. I wrote a scathing review of Miracle Ford and received a courtesy call from Daniel somebody encouraging me to try the new dealership under new owners. I told him I would try it one more time and glad I did. I brought in the 2024 Escape for an oil change April 3 and was amazed at the positive experience with the service team. Thank goodness there seems to be concern for customers for a change. More
by samang1949
Employees Worked With
Danny
April 05, 2025
Had a roof leak in my 2024 lightning, the team was able to identify the problem and seal it up without any issues. Even gave me a complementary drop off valet service when it was completed. Thank you servi to identify the problem and seal it up without any issues. Even gave me a complementary drop off valet service when it was completed. Thank you service team. More
by rseanmc5
Employees Worked With
Jessica Raymond, TJ Pardue
April 04, 2025
THEY LIED AND SAID THINGS WERE WRONG THAT WERE NOT. THEY STOLE OUT OF MY VEHICLE. THEY DO NOT DO THE WORK THEY ARE SUPPOSED TO DO. IF YOU CALL AND TRY TO COMPLAIN THEY WILL PUT YOU ON ETERNAL HOLD AND THEY STOLE OUT OF MY VEHICLE. THEY DO NOT DO THE WORK THEY ARE SUPPOSED TO DO. IF YOU CALL AND TRY TO COMPLAIN THEY WILL PUT YOU ON ETERNAL HOLD AND NOT COME BACK. By far the worst dealership I have ever seen. If you bought here due to the lifetime powertrain warranty they will not honor it since the buy out. Even when they were miracle, the head of customer relations told me they would do everything in their power to get out of honoring it. Be sure to take anything out of your car when dropped off for service as they will steal from you like they did to me the very first time I took it in for service. If you have something repaired by them IMMEDIATELY take it to another mechanic to be sure they actually did the work. They were supposed to fix a problem that was on both sides of the vehicle but only fixed one side. They also called telling me I needed things done that were not needed for another 25000 miles per the ford manual. I was told WE Auto bought them out so I will be calling them, ford corporate and a lawyer. PLEASE do yourself a favor and go somewhere else. They are liars, cheats and downright the worst dealership I have ever had the displeasure of dealing with. More
by Jrichlen
Employees Worked With
Jessica Raymond, TJ Pardue
March 27, 2025
Gallatin Ford service department was very difficult to work with. They didn’t seem to take the time to look into our actual issue on our brand new car. The most frustrating part was how they treated m work with. They didn’t seem to take the time to look into our actual issue on our brand new car. The most frustrating part was how they treated my wife and completely dismissed her when she told them what she believed the issue to be. It took me calling the service department before they looked into the issue as she described. More
by BGoodman
Employees Worked With
Andy Louangaphay
